Ratings based on 60 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Nov. 8, 2023 on Expedia
We spent one night at the hotel - suite #500. The apartment is very spacious with a full kitchen space, separate from the bedroom, which makes easy for guests that wants to cook and relax eating in the room. However, the morning we were living an unfortunate situation ruined our stay. A very bad leaking in the bathroom ceiling made our last hours at this hotel very uncomfortable. According to the maintenance person, someone in the apartment above our suite was showering and caused for the water leaking from the ceiling. No words or apologies from the front desk while we were checking out. We expected a better customer service after this, including for example an offer for a refund for the time we couldn’t use the room as expected, but it didn’t happen.
Comment from Hotel Management
Nov. 22, 2023 by Petra Müller, Hotel Management
Hallo VivianeWir bedauern sehr, was passiert ist und entschuldigen uns in aller Form für die entstandenen Unannehmlichkeit. Leider war ich an diesem Vormittag nicht anwesend. Trotzdem hätten unsere Mitarbeiter in einer solchen Situation anders reagieren sollen. Das war wirklich sehr nachlässig von uns. Wir haben Ihre Rückmeldung im Team besprochen. Künftig werden wir uns professionell verhalten. Vielen Dank, dass Sie uns darüber informiert haben. Denn nur dank solchen Rückmeldungen können wir uns stets verbessern.Leider kann ich das Geschehene nicht rückgängig machen, hoffe aber trotzdem auf Ihr Verständnis.Alles Gute und bleiben Sie gesund.
by A traveller
Great location near transportation
Posted Aug. 18, 2023 on HotelsVery clean and comfortable. Easy walk to train station. Lively night life. Easy to get bus into Lichtenstein
Comment from Hotel Management
Aug. 18, 2023 by Petra Müller, Hotel Management
Hello VincentWe love to hear, that you had a comfortable stay with us. Thank you for the good recommendation. Stay healthy.
by A traveller
Posted Aug. 13, 2023 on Expedia
Very convenient for hiking, biking and inline skating routes. Close to Buchs SG train station with great transport connections.
Comment from Hotel Management
Aug. 14, 2023 by Petra Müller, Hotel Management
Hello Edward, wow - we are pleased, that you had a great time with us. Thank you for this good evaluation. We hope, seeing you again.
by A traveller
Posted Sep. 25, 2022 on Hotels
Comment from Hotel Management
Nov. 21, 2022 by Petra Müller, Hotel Management
Vielen, vielen Dank für die nette und gute Bewertung. Wir freuen uns sehr darüber. Besten Dank.
by A traveller
Posted Sep. 24, 2022 on Expedia
Excellent staff, location and top class restaurant
Comment from Hotel Management
Nov. 21, 2022 by Petra, Hotel Management
Besten Dank für die tolle Bewertung. Wir freuen uns sehr darüber. Alles Gute.
by A traveller
Posted Sep. 16, 2022 on Hotels
Comment from Hotel Management
Sep. 18, 2022 by Petra Müller, Hotel Management
Vielen herzlichen Dank für diese tolle Bewertung. Sie spornt uns an und gibt und Bestätigung, auf gutem Weg zu sein.Alles Gute und evtl. auf ein anderes Mal.
by A traveller
Home away from home and close to attractions
Posted Aug. 16, 2022 on HotelsThis is our home away from home. Was going to stay one night and ended up staying 2. Why? Clean, friendly/helpful stay, clean, excellent food and drink options. Close to lots of attractions. I will come again.
Comment from Hotel Management
Aug. 18, 2022 by Petra, Hotel Management
Exceeding nice and personal feedback. We appreciate very much.
Take care of you. In meantime we are waiting of your next visit ;-))
by A traveller from Toronto
Posted Jun. 14, 2022 on Expedia
The front desk was not warm when I asked for assistants with the wi-fi. The day of check out early morning, all the doors were closed. I was not able to access the front desk to check out and left the key. So my friend that lives near by had to come back later in the day to hand in my key.
Comment from Hotel Management
Jun. 19, 2022 by Petra, Hotel Management
Thank you for feedback. It helps us, to getting better day by day.
Sorry, that not everything worked out perfectly during your stay in our hotel. We feel sorry about it. Please apologise for the inconvenience.
We will take care about it and do it better in the future.
Best regards and all the best.
by A traveller
Freindly staff
Posted Oct. 25, 2021 on HotelsThis hotel was renovated and expanded a couple of years ago. I stayed in the old part. It is not glamorous but very good for the price you pay. The staff was very friendly both in the evening and in the morning.
Comment from Hotel Management
Oct. 25, 2021 by Petra Müller, Hotel Management
Thank you for this good ranking. We appreciate very much. All the best and see you another time!
by A traveller
Posted Jun. 21, 2021 on Hotels
One of the staff is just rude and un approachable.
Comment from Hotel Management
Jun. 22, 2021 by Petra Müller, Hotel Management
Vielen Dank für Ihr Feedback. Dieses hilft uns bei der Weiterentwicklung.
Es tut uns leid, dass es in Bezug auf die Online-Zahlung und Klimaanlage zu Missverständnissen geführt hat. Aber ich denke, die Hitze hat uns allen zugesetzt. Die Wärme in einigen Sommerwochen wird immer unerträglicher und eine Klimaanlage würde da einen Aufenthalt bestimmt komfortabler machen. Das können wir Ihnen nachempfinden. Bei einer nächsten Renovation werden wir diesen Input in Erwägung ziehen.
Wir bedauern, dass es deswegen "hitzige" Diskussionen gegeben hat und dafür entschuldigen wir uns.
Trotzdem würden wir uns freuen, Sie wieder bei uns begrüssen zu dürfen. Alles Gute und bleiben Sie gesund.
