Ratings based on 931 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 14, 2024
Location was perfect
Comment from Hotel Management
Apr. 16, 2024 by General Manager, Hotel Management
Dear Tammy,Providing convenience for our guests is one of our top priorities, and we're glad our location met your needs. Thank you for your positive feedback, and we hope to welcome you back to Best Western - On The Avenue for another enjoyable stay!
by A traveller
Posted Mar. 13, 2024
The key card system was down and we couldn’t check in the rooms ourselves, but the staff went above and beyond all day and night to make sure we could get back into our rooms when needed. 5 stars!
Comment from Hotel Management
Mar. 16, 2024 by General Manager, Hotel Management
Dear Lauren,Thank you so much for all the kind words. We're so happy to know that our amazing team members helped make your experience with us even better, especially during the system outage. We hope you will consider coming back to join us again soon.
by A traveller
Posted Feb. 4, 2024
by A traveller
Posted Feb. 1, 2024 on Hotels
by A traveller
Posted Jan. 23, 2024 on Hotels
We arrived in the middle of a snowstorm and were treated with great care and friendliness. This is a great spot to use as a 'home base' when travelling in or through Buffalo. Would definitely recommend.
Comment from Hotel Management
Jan. 25, 2024 by General Manager, Hotel Management
Thank you for your terrific review of your recent visit! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is the greatest compliment when our guests enjoy their time with us so much that they take a moment to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the future!
by A traveller from Suffern
Posted Jan. 23, 2024 on Expedia
Great location, easy to park and employees are all so helpful and kind. Our room was very clean and the bathroom was recently updated. Breakfast options were excellent—many choices both hot and cold.
Comment from Hotel Management
Jan. 25, 2024 by General Manager, Hotel Management
Dear Krista,We are glad that you had a great stay with us. It is wonderful to read that our convenient location, easy parking, and helpful team members made for a great experience. We want our guests to have a wonderful experience while resting, and we are glad our accommodations were to your liking. It makes us beam to know that you appreciated our high standards of cleanliness as well. The best part is that you enjoyed the most important meal of the day with us and appreciated the variety.
by A traveller
Posted Jan. 21, 2024 on Expedia
by A traveller
Posted Jan. 21, 2024 on Hotels
by A traveller
Posted Jan. 21, 2024 on Expedia
Staff was great!
Comment from Hotel Management
Jan. 22, 2024 by General Manager, Hotel Management
Dear Ann,Thank you for being our guest and sharing your feedback. We do have one of the best teams in the business, and they will be delighted to know you enjoyed their service. Our team works hard to ensure our guests have a lovely, five-star experience, so we look forward to welcoming you back and impressing you further.
by A traveller
Posted Jan. 19, 2024 on Expedia
Best of the best. The GM, Troy, made our stay very pleasant. Will def be back. Many thanks to Troy and rest of your team.
Comment from Hotel Management
Jan. 21, 2024 by General Manager, Hotel Management
Dear Robert,Thank you for taking the time to leave us an amazing review. We are thrilled that our team member Troy made a positive impact on your stay. Troy will be elated to know of your praise. Our team looks forward to welcoming you back.
