2/10 Terrible
Amanda
Travelled with family
Nov 18, 2025
Liked: Cleanliness
Disliked: Staff & service, amenities
Horrendous start the lift was broken an mum is 86 an disabled an partly blind .for health & safety it wasnt right. rooms weren't ready. He said was cos of lifts .lifts or not if Ur hotel says check in 3 u should check in at 3 not 4.20. the reception guy was on his own as was moth eaten,was chocca with ppl standing around waiting for rooms, There should of been more staff to deal with it . We wanted to go in the pool which said it closed at 5 Wen we asked he said 4.?? An by the time U check in it will be closed. !! It was mums Xmas present off her daughter's to stay here with nice hotel with a lift an pool .it was not what we booked .she had to walk up four flight of stairs. We got to the room an ours 305 was so badly arranged the TV was facing the wall so no TV in bed U couldn't move it ..the radiator was cold it needed bleeding the room was freezing we had to get up me an my sis an put our jumpers on. The bathroom was tiny..he said he didn't think we would get our money back if we went somewhere else cos we booked through Expedia an his ppl higher up would av to adjudicate it..this is not excepable. No matter who U book with the hotel was not fit for wot we booked. They didn't deliver , instead of sending me an invoice on the frid they should of sent an email informing ppl that the lifts weren't working. That is not our problem .he said the lifts went working from Friday. !!! If we would of known that we could of got our money back form Expedia ..it jus ruined Chatsworth
Amanda
Stayed 1 night in Nov 2025
