Ratings based on 356 Guest Reviews
Hear it directly from our travellers
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 13, 2024 on Hotels
Comment from Hotel Management
Jan. 15, 2024 by Marc R, Hotel Management
Thank you for your visit!We hope to see you again at Esperanza soon.
by A traveller from Phoenix
Posted Dec. 11, 2023 on Expedia
Beautiful resort with beautiful views. All staff members are top-notch. Perfect for a romantic getaway.
Comment from Hotel Management
Dec. 11, 2023 by Marc, Hotel Management
Thank you Tarek! We're delighted you had a fantastic romantic getaway.Warmest Regards,
by A traveller
Posted Dec. 8, 2023 on Expedia
One of the most beautiful resorts I’ve ever been too
Comment from Hotel Management
Mar. 14, 2024 by Marc, Hotel Management
Thank you!
by A traveller from Raleigh
Posted Aug. 6, 2023 on Expedia
The property was beautiful! The staff was awesome.
Comment from Hotel Management
Aug. 7, 2023 by Marc R, Hotel Management
Thank you Mary!
by A traveller
Posted Aug. 2, 2023 on Expedia
I booked a gateway at Esperanza, Auberge Resort in Cabo in July.
The property and the rooms are beautiful and most of the staff was super friendly and attentive to all our needs.
There were a few issues that we experienced which are worth noting.
- During our last night while having dinner I was stung by a wasp. Security came and was very professional and treated the bite. However, the restaurant staff did not seem at all concerned about this. The waiter's only comment while I was in pain from the bite was "at least now you know you are not allergic to wasps". After that the waiter and restaurant manager were nowhere to be found. They did not check on us once (after security came by) to see if everything was good or if we needed anything. In fact I had to get up from our table to find someone to sign for my check before we could leave to go back to our room. That was very disappointing.
- While they offer free wi-fi, the connection is not secure at all. Furthermore, the connection was very unreliable and there was no signal in many parts of the hotel.
- The TV did screen cast as it was supposed to do. It took a lot of trial and error to get it to work.
- All the restaurants are outside. There was no inside place to sit and eat that had AC (except for your room).
- There are 3-4 restaurants but the food choices were not that great in my opinion.
I am not sure if I would go back to this resort again.
Comment from Hotel Management
Aug. 3, 2023 by Marc R, Hotel Management
Dear Bahman,Thank you for taking the time to share your comments.I regret that we did not meet your expectations. Please rest assured that I have met with my team personally regarding your comments. This is not the typical service that we strive to provide. We would love to have the opportunity to see you again at Esperanza.Sincerely,Marc RodriguezGeneral Manager
by A traveller
Posted Jul. 31, 2023 on Expedia
Love this property
by A traveller
Posted Jul. 15, 2023 on Expedia
Comment from Hotel Management
Aug. 7, 2023 by Marc R, Hotel Management
Thank you Eduardo!
by A traveller from Pleasanton
Posted Mar. 9, 2023 on Expedia
The property sits on over 17 acres. Long walks to get to /from other rooms, restaurants. There are golf carts, but you have to wait (up to 20 minutes)
Comment from Hotel Management
Mar. 17, 2023 by Marc R, Hotel Management
Dear Melvyn,Thank you for your review. We regret that we did not meet your expectations on this occasion. We are following up with our team. Your feedback will only help us improve. We look forward to the opportunity to see you again on a future visit.
by A traveller
Posted Jan. 1, 2023 on Hotels
Comment from Hotel Management
Jan. 14, 2023 by Marc R, Hotel Management
Thank you Andres!
by A traveller
Fabulous Time
Posted Dec. 26, 2022 on HotelsWonderful stay. Our host Sebastian was amazing helping us optimize our short trip. We are at all the restaurants and they were tasty. Beautiful scenery and great main adults only pool right on the shoreline.
Comment from Hotel Management
Dec. 26, 2022 by Manuel, Hotel Management
Dear guest,Thank you for your feedback and comments, we are delighted that you enjoyed your stay with us, and we hope to welcome you back this time for a longer stay.
