Ratings based on 889 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.3 Service & staff
3.8 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 31, 2024 on Expedia
Some friends and I came for a girls trip and we had the most fantastic time. Not only is the property in an amazing location but it’s close to a lot of bars and clubs if you are looking for night life. The staff was so kind, we loved Diego our server and well as all the staff at the Los Cabos property. There is so much to do and we loved it!!!
Comment from Hotel Management
Jan. 31, 2024 by Fernando Pelayo General Manager Pueblo Bonito Rosé, Hotel Management
Dear Gemma, Thank you for sharing your experiences with the travel community. We strive to be the best and to make sure our guests enjoy coming back time and time again, so we certainly look forward to welcoming you back again for many more special moments in the future! Warmest regards,
by A traveller
Great time for all!
Posted Jan. 30, 2024 on HotelsWonderful experience! Was my first trip and loved every day and evening. All employees are great, friendly and helpful.
Will definitely recommend to my friends!
Comment from Hotel Management
Jan. 31, 2024 by Fernando Pelayo General Manager Pueblo Bonito Rosé, Hotel Management
Dear Darlene, We are happy to know you had a wonderful experience, and that you enjoyed your time spent with us. Our top priority is our guest’s happiness and satisfaction, and it makes us so proud to know we achieved and met our guests' expectations. It was our pleasure having you as our guest and we hope to see you again soon.Best regards,
by A traveller
Posted Jan. 30, 2024 on Expedia
Everything was great besides the beds, they were hard as a rock and made it hard to get a good nights sleep. The service, food, and drinks were all amazing!
Comment from Hotel Management
Jan. 30, 2024 by Fernando Pelayo General Manager Pueblo Bonito Rosé, Hotel Management
Dear Emma, It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards
by A traveller
Posted Jan. 28, 2024 on Expedia
Location on the beach
Comment from Hotel Management
Jan. 29, 2024 by Fernando Pelayo General Manager Pueblo Bonito Rosé, Hotel Management
Dear Jennifer, It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards
by A traveller from Pasco
Posted Jan. 21, 2024
We love the location, the staff and service are amazing.
However, I think there’s some work that needs to be done around there. It was leaking around our toilet.
Our coffee pot was dead when we got there, a friend in another room‘s coffee pot died after a few days.
We had a handicap shower, and the water came out all over the floor every time we showered.
The beds are hard and the pillows were not my favorite.
The location, the view, and the staff and service are all excellent like I said!!!!
Comment from Hotel Management
Jan. 23, 2024 by Fernando Pelayo, General Manager, Hotel Management
Dear Brian,Thank you for taking the time to express your concerns. We greatly appreciate your feedback, and please rest assured that we are working on this particular matter. Guest satisfaction is our utmost priority; We hope you give us the chance to welcome you again in the future and provide you with an outstanding vacation experience.
by A traveller
Posted Jan. 21, 2024 on Expedia
Comment from Hotel Management
Jan. 24, 2024 by Fernando Pelayo General Manager Pueblo Bonito Rosé, Hotel Management
Dear Joana, Thank you very much for your preference, we hope to see you very soon.Best regards,
by A traveller
Posted Jan. 18, 2024 on Expedia
liked the soup
Comment from Hotel Management
Jan. 23, 2024 by Fernando Pelayo, General Manager, Hotel Management
Dear Robert,Thank you for sharing your experiences with the travel community. We strive to be the best and to make sure our guests enjoy coming back time and time again, so we certainly look forward to welcoming you back again for many more special moments in the future!
by A traveller
Posted Jan. 15, 2024 on Expedia
The Good
- excellent staff and friendly service
- clean, nice size rooms with WiFi, a safe big enough for a laptop and a kitchenette and fridge.
- huge gym
- lots of options to eat at the hotel and sister hotels
- walking distance along the beach or through town to shop, spa, and downtown.
- daily activities and live entertainment in the evenings
- felt safe
- not too crowded in January
- Araceli was our server on the beach and she was amazing!!
- Erick the omelette guy made me breakfast every morning!
Not so great
- property is a bit dated, but well maintained and clean
- Buffet was ok. It’s a buffet so it’s to be expected. there were nights when the food was really good. Pastor, Birria tacos, roasted pork and seafood night (at sunset) were great.
- The beach was crawling with vendors selling stuff. After 2 - 3 days of whistling to get your attention and shoving merch in your face, I was wishing I could just relax in peace. We usually got a beach chair in the back row, but there were a few brave vendors passing the ropes and hovering over us to buy stuff. We were always polite and said no thank you but it got to be a bit much at the end.
- Random things like not having enough towels, the bedspread was very stained, missing bedspreads in one of the rooms, beach towels required a towel card one day, but not the other.
- Tipping is a mystery
Comment from Hotel Management
Jan. 16, 2024 by Fernando Pelayo General Manager Pueblo Bonito Rosé, Hotel Management
Dear Jennifer, Your kind description is without a doubt what we like to create in our guests. We are very pleased to know that you enjoyed all of our facilities and that we have created an incomparable experience for you. Your satisfaction is our main goal and it is a pleasure for us to receive your kind comments. I will be very happy to share your beautiful words with my team. We all look forward to welcoming you back again soon to your home away from home.Sincerely
by A traveller
Posted Jan. 14, 2024 on Expedia
Comment from Hotel Management
Jan. 17, 2024 by Fernando Pelayo General Manager Pueblo Bonito Rosé, Hotel Management
Dear Daisy, Thank you very much for your preference, we hope to see you very soon.Best regards,
by A traveller
Posted Jan. 13, 2024 on Expedia
The staff and service at this resort are exceptional. Very family friendly, fun pool area and the location is great. Hotel is in need of some updating and we found the rooms dirty. Baseboards, lights, drapes were filthy and the rooms smell like mildew.
Comment from Hotel Management
Jan. 15, 2024 by Fernando Pelayo General Manager Pueblo Bonito Rosé, Hotel Management
Dear Tanner, Thank you for your review. For us, knowing all the aspects that determine all of our guest’s satisfaction is of high importance, since it allows us to recognize our strengths, as well as all the areas of opportunity that we have to continue offering to the high quality service that distinguishes us. Likewise, we appreciate all the feedback you provide us, and we will give the corresponding internal follow-up. Soon we will be carrying out a total remodeling of the hotel that we are sure will be to your liking, we very much look forward to welcoming you back soon again and to continue to meet your expectations.Cordially,
