Note fondée sur 1 094 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,9 Service et personnel
3,5 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 févr. 2020 sur Expedia
Hôtel bien situé au centre non loin du port des commerces et des restaurants.
Commentaires de Gestion de l’hôtel
25 mars 2024 par E, Gestion de l’hôtel
Dear Guest,Thank you for your review.Kind regards,Mantra Trilogy Cairns
par un voyageur
Publié le 1 juill. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
31 juill. 2019 par Front Office Manager, Gestion de l’hôtel
Dear Guest,
Thank you for your 4 out of 5 review of Mantra Trilogy and we look forward to welcoming you back again soon.
Kind Regards,
Kate McEniery
par un voyageur
Publié le 14 avr. 2019 sur Hotels
Excellent placement.
Mais pas de nettoyage de chambre pour un séjour de 5 jours.
Commentaires de Gestion de l’hôtel
3 mai 2019 par Jeff, Gestion de l’hôtel
Hello ztrixsta,
Thank you for taking the time to provide feedback on your recent stay with us. It great to see you got to enjoy our fantastic location and proximity to the heart of Cairns and every it has to offer. Mantra Trilogy is a non-serviced hotel. Stays of 8 or more nights will receive mid-week services. Guests requiring extra amenities can collect them at reception at no additional cost. We look forward to welcoming you back again.
Kind Regards
Jeff Scharton
Night Manager
par un voyageur
Excellente accueil & super literie !
Publié le 21 févr. 2019 sur HotelsEn sejour pour 4 nuits avec une amie. Excellente expérience • personel disponible et souriant ! Emplacement au top ! Je recommande vraiment !!!
Commentaires de Gestion de l’hôtel
7 mars 2019 par Front Office Manager, Gestion de l’hôtel
Hello Tiffany,
Thank you for your 10 out of 10 review of Mantra Trilogy.
It is great to learn you enjoyed your stay with us and we are looking forward to welcoming you back again soon.
Kind Regards,
Kate McEniery
par un voyageur
Publié le 14 févr. 2017 sur Hotels
par un voyageur
Publié le 10 mars 2024 sur Wotif
The ‘welcome’ of the duty manager left something to be desired - no smile, an overload of information re locating room and parking and officious. Other staff subsequently were pleasant and helpful.
The need to (unsuccessfully) register each of a married couple to receive breakfast vouchers was bureaucratic and inflexible.
Commentaires de Gestion de l’hôtel
22 mars 2024 par Emil, Gestion de l’hôtel
Dear TorreyThank you for sharing your experience with us. We sincerely apologize for any disappointment you may have felt upon your arrival and during the check-in process. Providing a warm and welcoming atmosphere is a priority for us, and it's disheartening to hear that we fell short of your expectations in this regard.Thank you again for bringing these matters to our attention. We hope that despite these initial challenges, you were able to enjoy your time with us, and we would be honored to welcome you back for a more seamless and enjoyable experience in the future.Kind regards,Emil Gan General Manager
par un voyageur
Disappointing
Publié le 1 mars 2024 sur HotelsNo draws to unpack into, no desk to work from, no coffee table, the kitchenette facility was a 30cm x 30cm desk with a kettle and teacups. The rooms are not serviced daily and parking was unavailable as the carpark was full. One step up from a backpackers hostel.
Commentaires de Gestion de l’hôtel
13 mars 2024 par Guest relations , Gestion de l’hôtel
Dear BrendanThank you for taking the time to tell us about your experience at the Mantra Trilogy Cairns. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Guest relations
par un voyageur
Publié le 27 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 mars 2024 par Emil, Gestion de l’hôtel
Thank you for sharing your feedback Kind Regards, Emil Gan
par un voyageur
Publié le 23 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 mars 2024 par Emil, Gestion de l’hôtel
Thank you for sharing your feedback Kind Regards, Emil Gan
par un voyageur
Publié le 2 févr. 2024 sur Lastminute
Friendly, helpful and more than enough space for the family
Commentaires de Gestion de l’hôtel
25 mars 2024 par Emil Gan, Gestion de l’hôtel
Hi Stuart,Thank you for taking the time to share your experience with us! We're delighted to hear that you found your stay enjoyable and that our accommodations were spacious enough for your family. Providing a friendly and helpful atmosphere is a top priority for us, so it's wonderful to know that we succeeded in making your stay memorable.If there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We look forward to welcoming you and your family back to Mantra Trilogy Cairns soon!Warm regards,Emil GanGeneral ManagerMantra Trilogy Cairns
