Note fondée sur 962 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 mai 2022 sur Hotels
Chambres à rafraîchir. Piscine extérieure: le sol n’est pas assez nettoyé, les restes de nourriture ou boisson ne sont pas débarrassé, en gros pas très soigné pour un 5*. Service de conciergerie : tres bon personnel.
Commentaires de Gestion de l’hôtel
10 juin 2022 par Pullman Cairns International Team, Gestion de l’hôtel
Dear Raphael, thank you for your review. We appreciate your feedback and are pleased to advise further phases of refurbishment are in the planning. We hope you return to enjoy. Warm regards,
par un voyageur
Publié le 19 sept. 2019 sur Expedia
Spacious room (would need a little refreshment though). Well located. Very kind staff. Clean and good bedding.
Commentaires de Gestion de l’hôtel
19 sept. 2019 par Leissa, Gestion de l’hôtel
Thank you for your review, I am pleased that the team were friendly and you found our beds to be comfortable! We appreciate your comments regarding our rooms, and rest assured we are working to address this.
We look forward to welcoming you back again soon!
par un voyageur
Hôtel de standing bien placé à Cairns
Publié le 2 sept. 2019 sur HotelsChambre très confortable, emplacement idéal pour visiter Cairns proche du front de mer. La piscine est sympa. Dommage que la salle de sport soit fermée pour rénovation (et qu’on ait dû s’y rendre pour l’apprendre, un mot lors du checkin aurait pu se faire…), mais l’hôtel mettait à disposition la salle de sport du Pullman situé juste à côté (un peu moins pratique pour s’y rendre mais rien de bien grave).
Commentaires de Gestion de l’hôtel
4 sept. 2019 par Leissa, Gestion de l’hôtel
HI Christophe,
Thanks for your review, I am pleased that you found the hotel to be conveniently and comfortable for your stay. I am sorry you were not advised on arrival that our gym is being refurbished, this will be followed up with our front desk team. As you have mentioned we do have alternative access to a gym at our sister property Pullman Reef Casino, which is located opposite our hotel.
Thank you once again for your review and we hope to welcome you back again in the future.
Kind Regards,
Leissa Prouchandy
Guest Experience and Loyalty Manager
par un voyageur
Publié le 16 oct. 2018 sur Expedia
Watch out for hidden fees !
I made a cup of tea in my room, and I was charged $5 ! … $5 for a tea bag !!
When you pay over $300 for a hotel room, you expect that the tea or coffee that you make in your room is free !!!
And big surprise : the hotel charge you 1.3% extra when you pay with a credit card !!!!
When I checked in, the receptionist asked me if I wanted to pay the full amount upfront???
At the bar / restaurant, I waited 15 minutes for table service ???
Commentaires de Gestion de l’hôtel
25 oct. 2018 par Janelle Lewis , Gestion de l’hôtel
Hi Luc,
Thank you for taking the time to tell us about your experience at the Pullman Cairns International. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
In regards to the 1.3% surcharge we are happy to waive this when the room is paid upfront and this is why our team asked you if you wished to choose this option so we apologize that this was not made clearer to you on check in as this would have avoided the surcharge.
At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Kind Regards,
Janelle Lewis
Guests Experience Manager
par un voyageur de Québec
Hôtel bien situé
Publié le 1 mai 2018 sur ExpediaHôtel confortable avec un petit déjeuner buffet très complet et garni.
Commentaires de Gestion de l’hôtel
2 mai 2018 par Georgia, Assistant Manager , Gestion de l’hôtel
Thank you for your review, I am pleased you enjoyed our Breakfast.
par un voyageur
Publié le 22 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 avr. 2024 par Scott G, Gestion de l’hôtel
Thank you for your review Toshifumi
par un voyageur
Publié le 21 mars 2024 sur Expedia
I must’ve stayed here on 10 occasions s and never once has any of the porters or concierge staff offered to bring luggage to the room, or even assist with luggage in or out of the vehicle.
Commentaires de Gestion de l’hôtel
15 avr. 2024 par Scott G, Gestion de l’hôtel
Jeremy,Thank you for your repeat business. I am sorry that our concierge team haven't assisted with your bags. I will pass on your comments to our team to ensure this is addressed moving forward. We hope to welcome you back again.Warm regards,Scott GrantGeneral Manager
par un voyageur
Publié le 17 mars 2024 sur Expedia
Pool needs improvement.
Commentaires de Gestion de l’hôtel
15 avr. 2024 par Scott G, Gestion de l’hôtel
Ian,Thank you for your review. We are currently working through solutions to rectify the pool issues outlined. Apologies for the inconvenience caused. We hope to welcome you back again.Warm regards,Scott GrantGeneral Manager
par un voyageur
Publié le 13 mars 2024 sur Expedia
Loved it
Commentaires de Gestion de l’hôtel
15 avr. 2024 par Scott G, Gestion de l’hôtel
Great to hear you loved your stay Mark
par un voyageur de Earlville
Publié le 11 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 avr. 2024 par Scott G, Gestion de l’hôtel
Thank you for your review Sonya
