Note fondée sur 182 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 juill. 2023 sur Expedia
Nous avions la chambre du sous-sol. Odeurs durant la nuit et lit peu confortable.
Commentaires de Gestion de l’hôtel
9 août 2023 par Westmount River Inn, Gestion de l’hôtel
Hi Isabelle,Thank you for your review, we hope that you enjoyed your time in Calgary.We will be sure to look into any discomforts you had, guest satisfaction is our primary objective.Best wishes,
par un voyageur
Publié le 10 juin 2023 sur Expedia
The host are amazing and they are very helpful.
Commentaires de Gestion de l’hôtel
22 juin 2023 par Kate, Gestion de l’hôtel
Hi VirginieThank you for taking the time to let us know your satisfaction. We are happy to hear you like the breakfasts, cleanliness and the beauty of the house. We enjoyed having you as our guests and we look forward to seeing you again. Thank you so much for staying with us!
par un voyageur de montreal
Place difficile à rejoindre pas d;annonces
Publié le 30 avr. 2017 sur ExpediaNous ne sommes pas à l'aise dans un e maison privee
Commentaires de Gestion de l’hôtel
16 juin 2017 par Kathryn, Gestion de l’hôtel
We are sorry to hear that you are not comfortable even though all the rooms are on a private floor, beds are top of the line mattress, interior design by professional artist and cleanliness are our priority and we hosted thousand of guests here with lots of complimentary for comfortable. We will continue to try our best to provide a comfortable stay.
Recommandé
pour Tout le mondepar un voyageur de Montreal
Quartier branché de Kensington
Publié le 27 août 2016 sur Expedia
Pour : Confortable, spacieux et propre. Accueil chaleureux des propriétaires.
A 20 min de l'aéroport et factory outlet !
Contre : N/A
Emplacement : Piste cyclable, promenade le long de la Bow River etc...
Située à environ 40 min à pied du centre-ville et 10 min en voiture, cette propriété est très bien située. Tous les services sont à proximité ainsi que de bons restaurants.
Les propriétaires sont courtois et offrent d'excellents services ainsi que de bons petits-déjeuners. On peut même louer les chambres pour un petit groupe. Les propriétaires font d'excellentes suggestions de visites.
Commentaires de Gestion de l’hôtel
4 sept. 2016 par John, Gestion de l’hôtel
Thank you for your stay and for your review. It was a pleasure to have you and we enjoyed our work very much
par un voyageur
Publié le 1 mars 2024 sur Expedia
Very hospitable owners. Great location nice clean basic room for the queen.
Commentaires de Gestion de l’hôtel
1 mars 2024 par Kim, Gestion de l’hôtel
We are very happy to know you had a pleasant stay. Thank you for letting others know. We look forward to seeing you again!
par un voyageur
Publié le 23 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
1 mars 2024 par Kim, Gestion de l’hôtel
Thank you for letting us know. Have a great weekend
par un voyageur
Publié le 25 oct. 2023 sur Expedia
Beautiful private house but lacking the security, comfort and amenities of a 4 star guest house. We do not recommend.
Security: No security locks on room doors and a 'honour system' for locking the main entrance door. We put a chair against our door for security. The "Check-out" process meant leaving our keys on the kitchen counter.
Comfort: Bed mattress and pillows (foam) were lumpy; we didn't get a good night sleep. Top sheet was percale 180 thread count (Thomaston t-180), covered by thin nylon blanket (Vellux). Polyester comforter.
Amenities: Contrary to their Expedia profile, there is no room service or dining options. The host referred us to Uber Eats. Parking is street parking.
What could be improved:
- Security locks for guest room and main door security system.
- New or better quality mattress, pillows and bedding.
- Remove reference to room service from the Expedia website (intentional misrepresentation?, the host said it meant they "serviced the room" ) .
- The host has a strict policy requiring guests to remove their shoes at the front door. They should provide house slippers as is customary in this situation. The host provided me slippers when I asked, did not offer slippers to my spouse.
- Remove the first picture from their Expedia profile that shows what looks like a hotel tower. It's the first picture that pops up when using the Expedia mobile app.
Commentaires de Gestion de l’hôtel
28 oct. 2023 par Kim, Gestion de l’hôtel
Dear Donna,We're truly sorry to learn about your recent experience with us. While we don't operate a 24/7 restaurant, we're fortunate to be surrounded by an array of 120 restaurants and coffee shops, offering a diverse range of cuisines from Asian and Middle Eastern to Italian, all within walking distance.Regarding the mattress, it's designed to offer exceptional comfort, although we understand that preferences vary, and it may have been too soft for your liking. Rest assured, the images on our site are an accurate representation of our property. The particular photo you mentioned was taken across the river, showcasing the stunning cityscape visible from our premises.Each room is meticulously designed, boasting features like a Spa Bath, Fireplace, and luxurious sofa. Slippers are available upon request to ensure utmost comfort. Our dedicated team ensures that floors are cleaned, steam washed, and disinfected daily, a detail that many of our guests have appreciated.We understand that certain practices, such as not wearing outdoor shoes indoors, may differ based on cultural norms. We appreciate your feedback and will continue to work towards creating an experience that accommodates a wide range of preferences.Thank you for bringing this to our attention. We sincerely hope to have the opportunity to welcome you back and provide an experience that exceeds your expectations.Warm regards,Westmount River Inn
par un voyageur
Publié le 5 oct. 2023 sur Expedia
The interior design was absolutely gorgeous. John and Kim were very polite and welcoming. They ensured we had everything we needed and provided a complimentary fruit tray after we were settled in. I would highly recommend this high end establishment over a hotel any day
Commentaires de Gestion de l’hôtel
8 oct. 2023 par Kim, Gestion de l’hôtel
Dear Ian, Thank you for the kind review of Westmount River Inn. We are thrilled to see your fantastic rating and how much you enjoyed our beautiful property. We work hard to deliver a great experience for all of our guests so we celebrate reviews such as yours. We look forward to welcoming you back on your next visit to Calgary. Sincerely,John and Kim.
par un voyageur
Publié le 30 sept. 2023 sur Expedia
Very nice to be there
Commentaires de Gestion de l’hôtel
2 oct. 2023 par Kim, Gestion de l’hôtel
Hello Brian,Thank you for taking the time to let us know you had a good stay at Westmount River Inn. We are happy to hear our facility served you well. We look forward to seeing you again. Have a wonderful day!
par un voyageur
Publié le 21 sept. 2023 sur Expedia
Kim, John, and Claire were lovely hosts. They offered my a lot of food and ensured I was satisfied with my stay. The room was enormous, clean, and modern.
Commentaires de Gestion de l’hôtel
25 sept. 2023 par Kim, Gestion de l’hôtel
Dear Alexander,Thank you for taking a moment to reach out to us. We are happy to know our location served you well and you enjoyed the clean, modern and spacious of our rooms. Our staffs, Kim, John and Claire appreciated your feedbacks. We can't wait to see you again when the opportunity arises! Have a wonderful remaining summer holidays.
