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Cancun Bay All Inclusive Hotel

3.5 star property
3.5-star beachfront hotel near Ultramar Ferry Puerto Juárez

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Photo gallery for Cancun Bay All Inclusive Hotel

On the beach, white sand, sun loungers, beach umbrellas
4 restaurants, breakfast, lunch, dinner served; international cuisine
Terrace/patio
4 restaurants, breakfast, lunch, dinner served; international cuisine
4 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

7.6 out of 10
Good

Popular amenities

  • All-inclusive
  • Hot tub
  • Bar
  • Room service
  • Housekeeping
  • Pool

Explore the area

View in a map
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500
  • Playa Tortugas
    ‪3 min walk‬
  • Langosta Beach
    ‪2 min drive‬
  • Tortuga Beach
    ‪3 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

View all photos for Superior Room, Ocean View

Superior Room, Ocean View

Superior Room, Ocean View

8.0 out of 10
Very good
(31 reviews)
  • 31 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Master Suite 3 Bedrooms

Master Suite 3 Bedrooms

Master Suite 3 Bedrooms

7.0 out of 10
Good
(13 reviews)
  • 96 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 Double Beds and 2 King Beds

View all photos for Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms

7.6 out of 10
Good
(27 reviews)
  • 56 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Standard Room

1 bedroom, minibar, in-room safe, individually decorated

Standard Room

7.6 out of 10
Good
(65 reviews)
  • 31 sq m
  • Sleeps 4
  • 1 Double Bed

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About the area

Cancun

On the beach.Your stay at this Zona Hotelera hotel places you within 3 miles (5 km) of Langosta Beach and Tortuga Beach. Also, Plaza Las Americas is within 3 miles (5 km) and Ultramar Ferry Puerto Juárez is within 6 miles (10 km).

What's nearby

  • Playa Tortugas - 3 min walk - 0.3 km
  • Langosta Beach - 2 min drive - 1.8 km
  • Tortuga Beach - 3 min drive - 3.1 km
  • Plaza Las Americas - 7 min drive - 6.0 km
  • La Isla Shopping Mall - 12 min drive - 10.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Restaurant Dos Lunas - ‬12 min walk
  • ‪Boost Pool Bar - ‬3 min walk
  • ‪Romanza - ‬5 min walk
  • ‪Las Hijas De La Tostada - ‬4 min walk

About this property

Cancun Bay All Inclusive Hotel

3.5-star beachfront hotel near Ultramar Ferry Puerto Juárez
Cancun Bay All Inclusive Hotel is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Bring your whole family to Cancun Bay All Inclusive Hotel for summer fun including 2 outdoor swimming pools, a children's pool, and volleyball.

A free manager's reception is offered daily. There are 4 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This Beaux Arts hotel also offers a hot tub, a fitness center, and a garden. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Cancun hotel.

  • 132 guestrooms or units
  • 3 levels
  • 5 buildings
  • 4 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 1970 sq ft of conference space
  • 183 sq m of conference space
  • Built in 1978
  • Manager's reception (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Cancun Bay All Inclusive Hotel offers 132 air-conditioned accommodations with laptop-compatible safes and irons/ironing boards. Rooms open to balconies or patios. Each accommodation is individually decorated. LCD televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include showers. Housekeeping is offered daily and hair dryers can be requested. Cribs/infant beds (complimentary) are also available.
Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

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Property amenities

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Gym
  • Hot tub
  • Shopping
  • Table tennis
  • TV in common areas
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Elevator (29 inch wide door)
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • LCD TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Individual decor
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 55

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Cancun Bay All Inclusive Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.25 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 55 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun Bay Resort All Inclusive
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Cancun Bay All Inclusive
Cancun Bay Resort

Cancun Bay All Inclusive Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 504 out of 1240 reviews
Rating 8 - Good. 311 out of 1240 reviews
Rating 6 - Okay. 194 out of 1240 reviews
Rating 4 - Poor. 114 out of 1240 reviews
Rating 2 - Terrible. 117 out of 1240 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Javier

Travelled with partner
Liked: Amenities, property conditions & facilities
Very nice
Stayed 5 nights in Aug 2025

10/10 Excellent

Paul Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jul 2025

8/10 Good

Kelsey Elise

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed this property. We had 3 kids and my mother with us so it was accommodating and easy with kids and adults. Our kids enjoyed all the food and amenities and we enjoyed being able to relax and not have to worry about meals. They had some entertainment- not as much as the RUI facilities but our kids enjoyed bingo and beach volleyball. Over all we would go back and stay again
Stayed 7 nights in Jul 2025

10/10 Excellent

Marcos Phillip

Stayed 3 nights in Jun 2025

2/10 Terrible

Chad, DES MOINES

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I go to Mexico twice a year, this is the first time and this hotel and I will NEVER return! We booked this hotel for the 3 bedroom suite option, it was the only good thing. Here are my negatives for the property: 1. Only one restaurant a night open with VERY limited capacity, and only buffet option on Sunday! Get used to the buffet! 2. The buffet serves the same food all the time, and it's literally only 4 main course options for dinner! Extremely limited in selection! 3. Staff in dining area RARELY helps, I always had to track down my own drinks and condiments. 3. Pools are small! and one is basically indoors without a roof over it. 4. All pools close at 8 pm and all bars are closed by 11pm. 5. Only options for in room fridge are water and soda 6. Any name brand liquor is considered high shelf and requires to be paid for! This includes basics like Captain Morgan. The property is clean, there are some good staff, however everything is so limited it's just not worth it! Spend an extra $100 or $200 a person and get 10x the experience!
Stayed 4 nights in Jun 2025

10/10 Excellent

Eileen

Liked: Cleanliness
Stayed 5 nights in Jun 2025

10/10 Excellent

Virmun Josef Sy

Liked: Property conditions & facilities
Very nice
Stayed 5 nights in Jun 2025

8/10 Good

Nina

Travelled with partner
Liked: Cleanliness
We just finished our stay here and the stay was good for the price we paid. Don’t expect a luxury resort but it was a budget friendly option. The buffet was not that great though but we did enjoy the a lar carte restaurants. They also had friendly wait staff.
Stayed 7 nights in May 2025

10/10 Excellent

Virgilio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I found unique about this hotel is the balance between cost and quality, I think it's fair. Dining options were really nice, hotel's personnel is very helpful, and the facilities and rooms are very nice. I liked that the beach was the best in comparison to hotels nearby.
Stayed 4 nights in May 2025

10/10 Excellent

francita

Liked: Cleanliness, property conditions & facilities
Perfect
Stayed 2 nights in May 2025

10/10 Excellent

Sandra

Stayed 2 nights in May 2025

10/10 Excellent

Veronica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will give this place a 9 out 10. Activities should be a like later than 11 pm
Stayed 1 night in May 2025

10/10 Excellent

Yanira

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was better than what I expected.
Stayed 3 nights in May 2025

10/10 Excellent

Jasmine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a great experience here. Rooms were really good and had a beautiful view of beach.
Stayed 3 nights in May 2025

8/10 Good

Dorjan

Stayed 4 nights in May 2025

8/10 Good

Serlan

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Morakinyo

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place, great staffs and wonderful service
Stayed 4 nights in May 2025

10/10 Excellent

Harvey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Todo bien con los cuartos. Los únicos detalles es que quizá la comida del buffet podría ser un poco más variada era poca aunque lo compensan los otros restaurantes de especialidad y las bebidas del bar de playa eran un poco cargadas pero nada mal. A pesar de eso regresaría sin problema. Buen lugar.
Stayed 1 night in May 2025

10/10 Excellent

Naomi L, Calgary

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in May 2025

10/10 Excellent

Sukhvir

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed my stay at Cancun Bay. Staff members were amazing and provided excellent services. Room was clean, ocean view from our balcony made our stay worth it. Food was good. We enjoyed beach volleyball, aquatic activities, pool zumba, bingo and Live music. Excellent experience.
Stayed 6 nights in May 2025

8/10 Good

virna

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Have a great time.
Stayed 6 nights in May 2025

10/10 Excellent

Camille Arban, Saskatoon

Stayed 3 nights in May 2025

10/10 Excellent

Alberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

6/10 Okay

Marjorie Anne

Travelled with partner
Liked: Cleanliness
Jordan (bar tender) and Enrique (pool drink runner) and Carmen (buffet worker) were FABULOUS! My husband and I thought they were amazing. The staff otherwise was very quiet and not that friendly. The food was very bland. Room service knocked on our door every day at 8:30 which was way too early. The property was very clean though. Good music by the pool.
Stayed 4 nights in May 2025

10/10 Excellent

Jorg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025