Ratings based on 195 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from tela atlantida
Posted Feb. 21, 2024 on Expedia
Comment from Hotel Management
Mar. 7, 2024 by QA / Calidad, Hotel Management
Apreciable EDWIN, Muchas gracias por habernos elegido en su estadía con nosotros. Esperamos haya disfrutado su tiempo aquí.Será un placer recibirle pronto. ¡Saludos cordiales!
by A traveller
Posted Feb. 16, 2024 on Expedia
Comment from Hotel Management
Mar. 7, 2024 by QA / Calidad, Hotel Management
Dear Cyron Christian, Thank you for your feedback about your stay with us. It will be a pleasure to welcome you back soon. Sincerely,
by A traveller
Room
Posted Feb. 13, 2024 on HotelsWas Absolutly amazing, friendly staff and only problem is that sometimes the cleaners wouldn’t close the door all the way, so the room door was left open, and there was no pool, other then that, it was a great time, I will Definitly be coming back soon
Comment from Hotel Management
Mar. 7, 2024 by QA / Calidad, Hotel Management
Dear Jonathan, Thank you so much for taking the time out to post such a detailed and thoughtful review about your time here.It was a pleasure to have you stay with us and we are delighted to note that we were able to make your visit memorable.We look forward to welcoming you back soon.Sincerely
by A traveller
Amazing stay!
Posted Feb. 12, 2024 on HotelsEverything was amazing! Great location and the hotel staff were friendly and always helpful!
Comment from Hotel Management
Mar. 7, 2024 by QA / Calidad, Hotel Management
Dear John, Receive our greetings from Cancun!Thank you for your kind feedback.We are delighted to know that you had good experience here. It is always the endeavor of our teams to create memorable experiences for our valued guests.Sincerely
by A traveller
Posted Feb. 12, 2024 on Hotels
The hotel was clean and the location was good we would stay there again
Comment from Hotel Management
Mar. 7, 2024 by QA / Calidad, Hotel Management
Dear Vicente, Thank you for your visit, we are all glad to know you have enjoyed your stay here. It will be a pleasure to welcome you back soon.Sincerely
by A traveller
Posted Feb. 11, 2024 on Expedia
Second time we stayed and we love the location and the friendly staff.
Comment from Hotel Management
Mar. 7, 2024 by QA / Calidad, Hotel Management
Dear Ruben Fernandez, Thank you so much for your preference and for taking the time out to post such a detailed and thoughtful review about your time here.It was a pleasure to have you stay with us and we are delighted to note that we were able to make your visit memorable.We look forward to welcoming you back soon. Sincerely
by A traveller
Posted Feb. 6, 2024 on Expedia
their prob language is a big prob and food , our food not their in future plz arrange asian breakfast too thank u
Comment from Hotel Management
Mar. 7, 2024 by QA / Calidad, Hotel Management
Dear sivakadadcharan, First of all receive our warmest greetings from Cancun. We deeply apologize for the inconvenience caused, please make sure we will pass on your comments to the correct department for their consideration and improvement. Once again, we would like to thank you for your important opinion, and we all hope that you had a pleasant journey home.Sincerely
by A traveller
Hotel in downtown
Posted Jan. 31, 2024 on HotelsIt was fine to stay for 1 night. I'd look for better options for a longer stay. The breakfast offer needs to be improved.
Comment from Hotel Management
Jan. 31, 2024 by QA Manager, Hotel Management
Dear guest, First of all, receive our regards from Cancun. We thank you the time you have taken to leave your comments, please make sure these will be shared with the departments in charge in order to improve. We hope to have the opportunity to welcome you back soon.Sincerely,
by A traveller
Posted Jan. 30, 2024 on Expedia
La primera señlra que nos atendió en el front desk no fue muy sincera, le preguntamls si podiamos hacer el check in antes y nos pareció que nos iba a atender y en verdad nos iba a dejar esperando hasta las 3:00 pm y eran las 12:00 pm... si no nos ibas a atender pronto piedes ser sincera y nos dices. Este fue elnunico punto . El resto del staff fue excelente. Y bueno la maquina de hielo esta averiada. Y el extractor del baño no funcionó .
Comment from Hotel Management
Jan. 31, 2024 by QA Manager, Hotel Management
Apreciable Dra. Vanessa, Agradecemos por elegirnos y por tomarse el tiempo de compartir sus observaciones de su estadía con nosotros. Externamos nuestras más sinceras disculpas con respecto al servicio brindado, así como por los detalles mencionados. Tenga la seguridad que hemos compartido sus comentarios con los líderes de área para mejora de los mismos. Nuevamente, nuestras más sinceras disculpas, esperamos tener una segunda oportunidad y recibirle en un futuro no lejano.Sinceramente
by A traveller
Posted Jan. 23, 2024 on Expedia
Comment from Hotel Management
Jan. 31, 2024 by QA Manager, Hotel Management
Apreciable Silvia, Muchas gracias por habernos elegido para su estadía en Cancún. Agradecemos el tiempo que se tomó para compartir su puntuación. Esperamos tener el placer de recibirle nuevamente pronto. Atentamente,
