Ratings based on 777 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Sulphur
Posted Apr. 21, 2024
Rolando and Ingrid were amazing
Comment from Hotel Management
Apr. 25, 2024 by Guest Experience Manager., Hotel Management
Dear Rachel,Thank you very much for sharing your kind rating.We are glad to know that you had a pleasant stay with us, and we hope you were able to enjoy all the excellent services we have to offer.We hope you can visit us again, to pamper you.Best regards.Guest Experience Manager.
by A traveller
Posted Apr. 9, 2024
Very safe nice property for Spring Break college students. Loved the food and beach!
Comment from Hotel Management
Apr. 10, 2024 by Guest Experience Manager., Hotel Management
Dear Dana,Thank you very much for sharing your kind rating.We are glad to know that you had a pleasant stay with us, and we hope you were able to enjoy all the excellent services we have to offer.We hope you can visit us again, to pamper you.Best regards.Guest Experience Manager.
by A traveller
Posted Mar. 5, 2024
Small but cute. Had everything we needed for a comfortable stay.
Comment from Hotel Management
Mar. 6, 2024 by Guest Experience Manager., Hotel Management
Dear Edily,Thank you very much for sharing your nice review.We are pleased to know that, overall, you had a pleasant stay with us, and we hope you were able to enjoy all the excellent services we have to offer.We look forward to having you with us again, and spoiling you even more.Best regards.Guest Experience Manager.
by A traveller
Posted Feb. 2, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by Guest Experience Manager., Hotel Management
Dear Andriy,Thank you very much for sharing your kind rating.We are glad to know that you had a pleasant stay with us, and we hope you were able to enjoy all the excellent services we have to offer.We hope you can visit us again, to pamper you.Best regards.Guest Experience Manager.
by A traveller
Posted Feb. 2, 2024 on Expedia
Amazing stay!!! Smaller boutique hotel but great value for your money.
Comment from Hotel Management
Feb. 3, 2024 by Guest Experience Manager., Hotel Management
Dear Xiangie,Thank you for sharing your kind review.We are really happy to read that you had an amazing stay with us. We hope you had enjoyed all the good services that we have to offer.We are looking forward to seeing you, so we can pamper you even more.Warmest regards.Guest Experience Manager.
by A traveller
Posted Feb. 1, 2024 on Expedia
Small and limited facilities, lacking entertainment options, and minimal food options. Outdated rooms and old furnishings. Did not eat at any of the on site restaurants since they were continually booked up. The Deck was the only place not requiring reservations but I swear the themes of the food was bland and blander. Service was ok but had some not-so-customer service friendly encounters.
Will NOT be coming here again.
Comment from Hotel Management
Feb. 5, 2024 by Guest Experience Manager., Hotel Management
Dear Robert,Thank you for sharing your review.We are sorry that you didn't fully enjoy your stay with us.We have 4 restaurants on site, 1 for breakfast, 1 for lunch and 3 for dinner. As you were only 4 nights with us the Hibachi option was not included; nonetheless, the Sushi-bar of the Umami restaurant it is available since no need to make reservations. In Our Chianti restaurant, of the 3 available dinner times, 2 were occupied.Normally, we receive really good comments regarding the good quality of our restaurants, this information it is really important to us, since it helps us to improve our services.We hope you could give us the opportunity to welcome you back and give you a better experience.Warmest regards.Guest Experience Manager.
by A traveller
Posted Feb. 1, 2024 on Expedia
My husband and my NYX Cancun experience was wonderful! The dining options were delicious, the service everywhere was great and especially our housekeeper, Aricelli was friendly and professional. It was very windy the week we visited, but we loved our walks on the beautiful beach!
Comment from Hotel Management
Feb. 3, 2024 by Guest Experience Manager., Hotel Management
Dear Rosemary,Thank you for sharing your kind review.We are really happy to read that you had a wonderfull stay with us, specially that you had enjoyed the delicious quality of our restaurants.It is gratifying to read that you appreciated the attentive and friendly service that our staff offered you, as well as the beauty of our beach area.We hope you could visit us again, so we can pamper you even more.Warmest regards.Guest Experience Manager.
by A traveller
Posted Jan. 31, 2024 on Expedia
They put us in adjoining room that did not even have a window. It was horrible.
Comment from Hotel Management
Jan. 31, 2024 by Guest Experience Manager., Hotel Management
Dear Kathleen,Thank you for sharing your valuable review.We are sorry to read that you didn't like your room. You book a Standard unit, those are small units that have one double bed, however do not have any type of view. An apology for the inconvenience. An upgrade of category it is always available with our front agents.We appreciate your comments since it helps us to improve our services.We hope you could give us the opportunity to welcome you back to offer you a better experience.Warmest regards.
by A traveller
Posted Jan. 30, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by Guest Experience Manager., Hotel Management
Dear Sheldon,Thank you very much for sharing your nice review.We are pleased to know that, overall, you had a pleasant stay with us, and we hope you were able to enjoy all the excellent services we have to offer.We look forward to having you with us again, and spoiling you even more.Best regards.Guest Experience Manager.
by A traveller
Posted Jan. 29, 2024 on Expedia
Comment from Hotel Management
Jan. 31, 2024 by Guest Experience Manager., Hotel Management
Dear Jennifer,We appreciate that you had shared your review.We are sorry to read that you didn't fully enjoy your stay with us. Unfortunately, we do not have more information regarding your experience. We would appreciate having more information, so we can improve our services.We hope you could give us the opportunity to welcome you back and offer you a better experience.Warmest regards.
