Ratings based on 943 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 10, 2024 on Expedia
Dirty
Comment from Hotel Management
Jan. 10, 2024 by victor, Hotel Management
WE apologies for all incoviniece may it cause you
by A traveller
Posted Nov. 25, 2023 on Expedia
There was nothing unique about this hotel. The whole thing is falls advertising. There is no WIFI in the rooms. There is TV in the room with no connection. Very hard to find. Even GPS was sending us up and down to get there.
Over all we did not have a good time at this hotel
Comment from Hotel Management
Jan. 5, 2024 by victor, Hotel Management
thank you for ypur coments
by A traveller
Posted Nov. 3, 2023 on Expedia
We stayed here for one night in transit to the airport, it was a bit damp and musty but did the job for what we needed, the area around was interesting but felt safe to walk somehwere for food. The front desk guy was really nice and helpful, there was a really good Mexican restaurant nearby ! Do not go to the pirate ship restaurant!
Comment from Hotel Management
Nov. 4, 2023 by victor, Hotel Management
Thank you for all youe commnets
by A traveller
Posted Nov. 2, 2023 on Expedia
Comment from Hotel Management
Jan. 5, 2024 by v, Hotel Management
thank you for ypur coments
by A traveller from Houston
Posted Oct. 28, 2023 on Expedia
Comment from Hotel Management
Nov. 13, 2023 by victor, Hotel Management
muchas gracias por sus cometaios
by A traveller
Posted Jul. 15, 2023 on Expedia
Comment from Hotel Management
Aug. 29, 2023 by victor, Hotel Management
gracias por sus coemtaios
by A traveller
Posted May 21, 2023 on Expedia
For the price you get a lot of value. I staid on a budget but got a clean comfortable bed, clean floors and acceptable towels. The shower has good pressure so I took a good shower. The only thing I missed was no mini fridge but they tell you at front. I was able to walk to "embarcadero" where a lot of tours are available including the Xcaret Isla mujeres Ferry.
Comment from Hotel Management
May 22, 2023 by vicrotr, Hotel Management
muchas gracias por su cometarios
by A traveller
Posted May 11, 2023 on Expedia
The worst hotel ever. There’s no wifi, unfriendly staffs, cockroaches everywhere. And I got ticks bite when I was sleeping from the bed sheets. Shower room is also dirty and we were supposed to call the front desk about that but the phone is unplugged. I wanted to get refund. It’s terrible.
Comment from Hotel Management
May 13, 2023 by victor, Hotel Management
we apologies for all inciveniece may it caused youbut you never come to the fornt desk for the complaint
by A traveller from Cache
Posted May 1, 2023
The female counter staff was rude and acted put to check me in. Room was dirt with mold on the walls and broken mirror in the bathroom. Shower need scrubbed due to mildew and shower head was green. Beds were almost as hard as the tile floor. Breakfast was $10 and I was served half a quesadilla with a spoonful of dice tomatoes, a bowl of soggy corn flakes with warm milk (like it had been sitting for a while), and 3/4 glass of juice. When I asked I was told that was all the breakfast included. The two positives were that it backed to the marina so you could see some nice boats and the gentleman at check-out was very pleasant and helpful. Do not recommend this property.
Comment from Hotel Management
May 13, 2023 by victor, Hotel Management
we apologie for all incoveniece ttah it may cause you,we wiil work on it to beter service
by A traveller
Posted Apr. 22, 2023 on Expedia
I paid 75 USD for a couple of hours, and didnt deserve even a breakfast! The sruff doesnt understand English well. Many shortcomings
Comment from Hotel Management
May 13, 2023 by victor, Hotel Management
we apologices for all inconeviece that it cause youwe will work to be better
