Ratings based on 2,386 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Humble
Posted May 2, 2024
Rooms were clean, check in was fast. Upgraded my room with Amex at check-in. Staff were all friendly and helpful. This is definitely a place to hang out at the pool and party.
Comment from Hotel Management
May 2, 2024 by Mafer M., Hotel Management
Dear guest Jouvonna,Thank you for staying at Temptation Cancun Resort. We appreciate you taking the time to rate your experience with the Expedia community. It's a pleasure for us to know that you had a great vacation with us, and you enjoyed our unique atmosphere to party and have fun. We are looking forward to host you once again soon.Sincerely,
by A traveller
Posted Mar. 21, 2024
Comment from Hotel Management
Mar. 22, 2024 by Yisselle Z., Hotel Management
Dear guest Debora, Thank you for staying at Temptation Cancun Resort. We appreciate you taking the time to share your review with the EXPEDIA community. It's a pleasure for us to know that you had a great vacation with us, and you enjoyed our unique atmosphere to party and have fun. We are looking forward to host you once again soon.Sincerely,
by A traveller
Posted Mar. 15, 2024
It was not great at all. I would like a full refund!
Comment from Hotel Management
Mar. 15, 2024 by Montserrat M., Hotel Management
Dear guest Amanda,Thank you for staying at Temptation Cancun Resort. We appreciate you taking the time to share your review with the EXPEDIA community. Your feedback is of vital importance for us since it lets us identify our opportunity areas, we would like to know in this case what we can improve, please share with us this information, we hope you can give us the opportunity to host you again and treat you as you deserve. Best regards,
by A traveller
Posted Mar. 13, 2024
Man where do I start,
First, everyone reading the comments, BELIEVE THE HYPE. This place is phenomenal when it comes to adults only and a party scene for young and old adults. My girlfriend and I are in our younger 20s and we were here for a week in March from the 5th to the 12th.
As soon as we got there we were treated like family, check in was quick and easy. Everyone from top to bottom was so beyond helpful and nice. The rooms are smaller but still very nice and clean, the housekeeping service goes above and beyond each day to make sure your rooms are clean and stocked. We booked the “Garden view” basic room mostly because we didn’t want to spend more for a room we wouldn’t be in very much.
Next time I would recommend the jacuzzi garden view rooms. I did get the chance to tour one while we were there and I’d definitely book that one. When it comes to the food, all the restaurants were very good. I’d like to recommend the restaurant “Flame” food is phenomenal, service is above and beyond. My girlfriend and I got a reservation for a table on the beach at night with the Flame restaurant.
The waiter “Sinue” went out of his way to take pictures of us at our dinner on the beach and the service was the best I’ve ever had. All the bartenders would go out of their way to get you a drink. I had drinks already ready waiting next to me when I’d turn around to order another.
Overall, best vacation I’ve had, and the best resort I’ve ever been to. Definitely book this resort!
Comment from Hotel Management
Mar. 13, 2024 by Montserrat M., Hotel Management
Dear Grey Jacob,Thank you for staying at Temptation Cancun Resort. We appreciate you taking the time to share your review with the EXPEDIA community. Not only meeting but also exceeding our guest’s expectations is our main goal and we're glad to know that we achieved this with you. We appreciate your comments regarding our facilities, the food, the activities and the service provided by our staff. As you noticed, we all take real pleasure in making your stay unforgettable.We can't wait to welcome you on your next Temptation adventure!Kind regards,
by A traveller
Posted Feb. 27, 2024
We had another great stay at Temptation! Shout out to Kevin for being a great breakfast waiter, bartender Luigi for always having a smile, concierge extraordinaire Mafer for being magical at all things, Zazu for giving sales a good name, Closer Claire, playmakers Enrique (Pretty Boy) and Joaquín (Sexy Papi) for their energy and our butler Luis for taking great care of us. Our housekeeper was also amazing but I don’t have his name. Everyone there is top notch. We will be back!
Comment from Hotel Management
Feb. 27, 2024 by Yisselle Z., Hotel Management
Dear guest Rochelle, Thank you for visiting our Playground for grown-ups!We're excited to read that you had a great time at Temptation Cancun Resort and that our unique concept was of your liking. We appreciate your kind comments towards our wonderful staff. Providing an exceptional service is our priority and we're glad to know that we achieved this with you. We'll make sure to congratulate the rest of our team, especially Kevin, Luigi, Maer, Zazu, Claire, Enrique, Joaquín and Luis, who I'm sure will feel encouraged by your words. As you noticed, we all take real pleasure in making your stay unforgettable. We hope you let yourself fall back into Temptation soon!Sincerely,
by A traveller
Posted Feb. 3, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by Montserrat M., Hotel Management
Dear guest Dhani,Thank you for rating your experience at Temptation Cancun Resort, we appreciate your comments regarding our party atmosphere, and also your recommendation for food options. We hope to have the pleasure of welcoming you in another Sexy Temptation experience. Kind regards,
by A traveller
Posted Feb. 2, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by Montserrat M., Hotel Management
Dear guest Precious,Thank you for rating your experience at Temptation Cancun Resort, we appreciate your comments regarding our party atmosphere, and also your recommendation for food options. We hope to have the pleasure of welcoming you in another Sexy Temptation experience. Kind regards,
by A traveller
Posted Feb. 2, 2024 on Expedia
The food was really bad and we also got a mosquito in over food, we have pictures of these if you want!
We had to order food every day from outside and pay!
It was really terrible because we paid so much money for all inclusive, but we cannot even have food in the resort.
We would like to get a refund for our money!
Comment from Hotel Management
Feb. 4, 2024 by Montserrat M., Hotel Management
Dear valud guest GURJOT,Please accept my apologies if we don’t exceed your individual customer expectations, it would have been nice if you had approached to us during your stay so that we had the opportunity to at least trying it and offered you the proper follow up of the incidents encountered, as there is a group of people at the Concierge desk to take care of complaints.In this regards we rather recommend to all our Guests to contact a Manager on Duty at the concierge desk to ensure our guest satisfaction and fix any flaws during our Guests holidays.If you visit us again, please come to us during your stay with all concerns. As far as we can, we always try to accommodate our guests according to their preferences, because nothing matters more to us to make guests as comfortable and happy as possible that’s why we would like to restore your confidence in Temptation Cancun Resort.With kindest regards
by A traveller
Posted Feb. 2, 2024 on Expedia
DONT GO HERE!!! Unsafe hotel! We have been coming to Cancun since 1998 we will never be back because of the treatment we received at this hotel. It’s unsafe ladies!!!!!
Comment from Hotel Management
Feb. 5, 2024 by Montserrat M., Hotel Management
Dear valued guest Joseph,We apologize for the inconvenience you experienced.The safety, security and comfort of our guests are, without doubt or debate, always our absolute number one priority. As one of the top adult only all-inclusive resorts in Cancun, we are proud to provide a safe ambiance to our guests and invitees where they can fully enjoy Temptation Cancun Resort, is important to say that we work extremely hard to ensure that all our guests spend a relaxing and memorable time at our resort, however, it is a firm company policy (which is signed by all guests upon check in, no matter the length of stay) that If our security staff or any person in authority finds any guest involved in, or causing actions that could harm or put in others in danger including guests, our own staff members, or damage property, or bothering guests, we have the right to remove them from the premises.We take our customers suggestions/positive critics very seriously; please can contact us directly and clarify the incident in more detail.Give us the opportunity to achieve your recognition the next time you visit our Resort, We'll make sure next time you have a smooth and pleasant vacations, we will be committed to providing you with the best possible service.Sincerely
by A traveller
Posted Feb. 2, 2024 on Expedia
Great for partying. Staff is friendly and helpful.
Comment from Hotel Management
Feb. 2, 2024 by Yisselle Z., Hotel Management
Dear guest Steven,Thank you for staying at Temptation Cancun Resort. We appreciate you taking the time to share your review with the Expedia community. It's a pleasure for us to know that our staff, and our entertainment. We are looking forward to host you once again soon.Sincerely,
