Note fondée sur 140 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
3,8 Service et personnel
3,9 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
28 août 2023 par Guest Services , Gestion de l’hôtel
We thank you for your review and hope to see you back again soon in the Rockies. Take care, Guest Services
par un voyageur
Publié le 8 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 févr. 2024 par Guest Services, Gestion de l’hôtel
We thank you for your review and hope that you are able to come back to the Rockies again soon.Take care,Guest Services
par un voyageur
Publié le 22 déc. 2023 sur Expedia
Luxurious accommodations
Commentaires de Gestion de l’hôtel
23 déc. 2023 par Guest Services, Gestion de l’hôtel
We thank you for your review and are happy to hear that you loved your condo. We hope that are you able to come back again soon.Have a safe trip home,Guest Services
par un voyageur
Publié le 3 déc. 2023 sur Expedia
We were looking for a quick night away and to bring the dog. We had a room with a view of the Three Sisters. The space was very nice and clean. The bed was extremely comfy.
Commentaires de Gestion de l’hôtel
23 déc. 2023 par Guest Services, Gestion de l’hôtel
We appreciate your feedback and are happy to hear that you had a nice vacation with us. Take care,Guest Services
par un voyageur
Publié le 31 oct. 2023 sur Expedia
Beautiful property! It was perfect!
Commentaires de Gestion de l’hôtel
31 oct. 2023 par Guest Services , Gestion de l’hôtel
We appreciate your feedback and are happy to hear that you had a nice vacation with us here in the Rockies. We hope that you are able to come back again soon. Take care, Guest Services
par un voyageur
Publié le 29 oct. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
31 oct. 2023 par Guest Services , Gestion de l’hôtel
We thank you for your review. Please have a safe trip home, Guest Services
par un voyageur
Publié le 7 sept. 2023 sur Expedia
Dirty rooms, extra charges, poor service. Not worth the money. Don’t stay here.
Commentaires de Gestion de l’hôtel
7 sept. 2023 par Guest Services, Gestion de l’hôtel
We appreciate your feedback but after further investigation you didn't run your dishwasher before check out and the microwave was broken. We will contact you directly to resolve this matter.Sincerely,Guest Services
par un voyageur
Publié le 27 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2023 par Guest Services , Gestion de l’hôtel
We thank you for your review but in future please let us know what else we can do to make your vacation fantastic. Have a safe trip home, Guest Services
par un voyageur
Publié le 16 juin 2023 sur Hotels
Commentaires de Gestion de l’hôtel
16 juin 2023 par Guest Services , Gestion de l’hôtel
We thank you for your review. We hope to see you back in the Rockies again soon. Have a safe trip home, Guest Services
par un voyageur
Publié le 3 mars 2023 sur Expedia
We stayed here becuse it’s difficult to find pet friendly accommodations in Canmore. I had read the reviews so was aware there could be issues but was willing to try it out since we needed to bring our dog. The check-in process is confusing, and there is no parking at the unit once you do find it. It’s outdoor parking in another lot, which is not amazing when it’s -30 and very icy. The whole building is dingy and smells heavily of cigarette smoke. There were blood droplets on the carpet in the hallway and on our patio when we checked in along with some other weird droplets. The unit was worn out the towels rough and stained. The bed was really lumpy and uncomfortable and the sheets were also very rough. The heat was off in our unit but it was so hot in there we had to open the windows in -30 and we were still to hot. It was also really loud with a variety of ongoing sounds all night. We did not sleep. We booked for two nights but decided to leave after one. Always disappointing when you pay so much for a weekend away. I let them know we checked out early and provided some feedback, things I already had noticed were said many times in these reviews. They said we should have let them know however I’m not sure what they could have done about any of this really. They offered us zero discount or refund which is not a surprise. We had of course also paid the extra pet fees for both nights and a $40 dollar early checkin fee to be able to check in before 5pm.
Commentaires de Gestion de l’hôtel
6 mars 2023 par Guest services, Gestion de l’hôtel
We appreciate your feedback but are very surprised to hear about some of your issues during your stay with us. We offer this pet friendly property for that exact reason as there is a lack of this type of accommodation in town. Because it is pet friendly it is not party of the other properties it is a separate building. There is indoor parking at the adjacent property but most guests prefer to park outside in future just ask our front desk team and they can show you on our map. This building is smoke free so if you ever encounter any smoke please let us know immediately so we can source this out. Unfortunately, in come cases people smoking outside can bring it in with them. Same goes for any unit deficiencies as we would like to help you out while you are here as there is not much we can do after your vacation is already over. We hope this helps and we see you back in the Rockies again soon,Guest Services
