Ratings based on 718 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 18, 2024 on Hotels
No WiFi, no mobile signal,
Comment from Hotel Management
Feb. 24, 2024 by kellie, Hotel Management
Hi,thanks for your feedback. Unfortunately, during your stay Telstra were doing works on the towers so the whole of Airlie beach were in and out of service. This was something we were not pre warned about I'm afraid.Apart from that little set back I hope you enjoyed your stay and hope to see you again soon.Happy TravelsKellie Guest Service Manager
by A traveller
Posted Feb. 15, 2024 on Expedia
The view was beautiful. I saw one employee who was very helpful. WiFi didn’t work the entire time and there were a lot of bugs in the main bedroom and bathroom. There’s not much around the area. We walked 20 minutes to get to breakfast.
Comment from Hotel Management
Feb. 16, 2024 by Kellie | Guest Service Manager, Hotel Management
Hi Stephanie,Thanks for your feedback, this is very important to us.We are happy to hear that you loved the beautiful views & our helpful staff.We are located a short walk from the main street of Airlie.
by A traveller
Posted Jan. 6, 2024 on Expedia
Comment from Hotel Management
Jan. 12, 2024 by Kellie | Guest Service Manager, Hotel Management
Thanks for leaving your feedback
by A traveller
Posted Jan. 6, 2024 on Expedia
I think the property needs a renovation and better cleaning staff!
Comment from Hotel Management
Jan. 12, 2024 by Kellie | Guest Service Manager, Hotel Management
Thanks for leaving your feedback.We're in the process of getting a whole need cleaning team trained up so hopefully if you get the chance to visit again you will notice the difference.Happy Holidays
by A traveller
Posted Jan. 4, 2024 on Wotif
Comment from Hotel Management
Jan. 12, 2024 by Kellie | Guest Service Manager, Hotel Management
Thanks for leaving your review.
by A traveller
Posted Dec. 23, 2023 on Expedia
while the accommodations themselves were spacious, well-decorated, and impeccably clean, the overall experience was marred by a distinct lack of attention to detail and care by the management.
It appears that the property is self-run, and the lack of genuine concern is palpable. Despite reaching out to reception to report damages, my concerns were entirely ignored. Living with a broken stove, a malfunctioning BBQ, and an out-of-order water/ice dispenser became the unfortunate norm, as no one seemed available to address these issues promptly.
For an accommodation costing $400 USD per night, I expected a level of service and customer care that was sorely lacking. The disconnect between the quality of the physical space and the management's indifference left me with a less-than-satisfactory experience. I hope that the management can take steps to improve their responsiveness and attention to guest concerns in the future.
Comment from Hotel Management
Jan. 12, 2024 by Kellie | Guest Service Manager, Hotel Management
Hi Ines,Thanks for your feedback.We will defiantly follow up your concerns.
by A traveller
Posted Dec. 22, 2023 on Wotif
Comment from Hotel Management
Jan. 12, 2024 by Kellie | Guest Service Manager, Hotel Management
Thanks for leaving your review.
by A traveller
Posted Dec. 21, 2023 on Hotels
Comment from Hotel Management
Jan. 12, 2024 by Kellie | Guest Service Manager, Hotel Management
Thanks for your review, so happy you enjoyed your stay.Hope to see you again in the new year.
by A traveller
Posted Dec. 17, 2023 on Expedia
Nice Property & Quite Stay
Comment from Hotel Management
Jan. 12, 2024 by Kellie | Guest Service Manager, Hotel Management
Thanks for your feedback.Hope to see you again in the new year.
by A traveller
Posted Dec. 7, 2023 on Expedia
Great spot, easy walking distance to restaurants and activities.
Comment from Hotel Management
Jan. 12, 2024 by Kellie | Guest Service Manager, Hotel Management
Hi Caroline,Thanks for taking the time to leave us your feedback.Hope to see you again in the new year.
