Ratings based on 1,568 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 28, 2024
The pool area keeps running out of towels. I had to go in to the lobby twice to ask for pool towels, with about 30 minutes in between requests. Then the response from the guy at the front desk was, “We are working on it.” So then I asked for some regular bath towels. He went back into the office and came out with a stack of 6 or 7 pool towels. I only needed 3. Instead of putting the rest out at the pool for other guests , he put them back in the office. I did not see pool towels out there for the rest of the night. Why is it so difficult for a resort to keep towels at the pool?!?! Moral of the story, bring your own towel to the pool.
Overall, it was a decent resort, but I t’s an older property that needs some maintenance/overhauls. The tennis court has cracks all over, the big rock structures at the pool need to be repainted, just stuff like that. I’d give it a 4 out of 5 stars.
Comment from Hotel Management
Apr. 12, 2024 by Vanessa - Front Office Manager, Hotel Management
Thank you for the great review! We appreciate the feedback and hope to see you again!
by A traveller
Posted Mar. 22, 2024
Perfect place to stay prior to a cruise. Hotel is a lil dated but really clean. Area around is busy but not bothersome.
Comment from Hotel Management
Mar. 22, 2024 by Vanessa - Front Office Manager, Hotel Management
Thank you for your review! We appreciate the feedback and hope to see you again.
by A traveller
Keep looking for a nicer hotel
Posted Feb. 21, 2024 on HotelsThe hotel is old and didn’t appear clean. We had mold in the bathroom an the bed collapsed the first night
Comment from Hotel Management
Mar. 3, 2024 by Vanessa - Front Office Manager, Hotel Management
Thank you for the review. We apologize for your experience. We are currently renovating and we hope to see you again when completed.
by A traveller
Posted Feb. 21, 2024 on Expedia
Very nice stay place before we embarked on our cruise
Comment from Hotel Management
Mar. 3, 2024 by Vanessa - Front Office Manager, Hotel Management
Thank you for the great review! We hope you enjoyed your cruise and we hope to see you again!
by A traveller
Posted Feb. 21, 2024 on Hotels
Comment from Hotel Management
Mar. 3, 2024 by Vanessa - Front Office Manager, Hotel Management
Thank you for the review, we are sorry to see you were not satisfied with your stay. We hope to see you again for a better experience when our renovations are completed.
by A traveller
Posted Feb. 21, 2024 on Expedia
THE POOL/HOTTUB AND TIKI BAR ARE EXCELLENT!!
Comment from Hotel Management
Mar. 3, 2024 by Vanessa - Front Office Manager, Hotel Management
Thank you for the wonderful review! We appreciate the feedback so much. We hope to see you again!
by A traveller
Showers
Posted Feb. 20, 2024 on HotelsWe had to take cold showers both dates we stayed. After checking with the frobt desk they said there was a problem with the hot water heaters in the area we were at. Said it had been fixed. Next day same thing cold showers. Very disappointing
Comment from Hotel Management
Mar. 3, 2024 by Vanessa - Front Office Manager, Hotel Management
Thank you for your review. We are sorry for the troubles you experienced while you were here. We do hope you will return once renovations are complete for a better experience.
by A traveller
Posted Feb. 20, 2024 on Expedia
No comment
Comment from Hotel Management
Mar. 3, 2024 by Vanessa - Front Office Manager, Hotel Management
Thank you for the great review! We hope to see you again!
by A traveller
Posted Feb. 20, 2024 on Expedia
A little outdated, but overall nice
Comment from Hotel Management
Mar. 3, 2024 by Vanessa - Front Office Manager, Hotel Management
Thank you for the wonderful review! We hope to see you again once our renovations are completed!
by A traveller
Posted Feb. 20, 2024 on Expedia
Just wanted to thank Kaitlynn for her wonderful customer service and starting our mornings off with her friendly smile . She was so helpful with information to get us around the area and always had a smile on her face . It was very refreshing to see someone that enjoys her job and truly engages with the cusyomers . She truly is a customer and I would definitely book again just to start our mornings with her in the dinning room . She is truly one the Radisons assets
Thanks for the stay
Nikki Williams
Comment from Hotel Management
Mar. 3, 2024 by Vanessa - Front Office Manager, Hotel Management
Thank you so much for the wonderful review and feedback. We appreciate your kind words about Kaitlynn, we cherish her and are so lucky to have her here. We hope to see you again real soon!
