Note fondée sur 514 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 déc. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
29 avr. 2023 par reception, Gestion de l’hôtel
Thank you for your feedback, We really appreciate it.We look forward to welcoming you again
par un voyageur
Publié le 9 sept. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
1 nov. 2019 par HPH, Gestion de l’hôtel
Dear Julien
Firstly thank you for choosing the Heritage Park Hotel and for taking the time to leave us a review! I am delighted we exceeded all expectations. We certainly look forward to welcoming you back in the near future.
Kind Regards
Jamie
Reservations Team
par un voyageur
Publié le 29 nov. 2018 sur Hotels
Chambres et restauration très bien
Relationnel beaucoup moins bien
intransigeants sur les modifications de dates dues au chantier même en prévenant une semaine à l'avance aucun remboursement, ni geste commercial sur l'annulation de 2 nuits à 2 personnes
par un voyageur
Publié le 6 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 mars 2024 par Charlotte , Gestion de l’hôtel
Good evening Thank you for your kind review your feedback is appreciated.HPH reservations
par un voyageur
Publié le 4 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 mars 2024 par Sara, Gestion de l’hôtel
Good EveningThank you for your feedback, we are sorry to hear you didn't have a good experience with us. We have taken on board your feedback and we will pass your comments on to management. we hopefully will see you again soon HPH Team
par un voyageur
Publié le 1 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 mars 2024 par w, Gestion de l’hôtel
Good afternoonThank you for your kind review your comments are appreciated.RegardsWendyHPH reservations
par un voyageur
Avoid at all cost
Publié le 29 févr. 2024 sur HotelsWe stayed there 3 years ago hence we booked to stay there again. Wish we hadn't. The hotel looks really tired and run down. They had us stay on a floor where they were undergoing renovations. My wife ran a bath and the hot, actually warm water stopped halfway so we had to speak to reception. They told us to wait 20 minutes before continuing to fill up. Eventually they moved us to a another room on the same floor but still warm bath not hot. Reception staff member very unfriendly, not even apologetic. They made us feel as if we had no cause to complain. Finally, the hotel in general wasn't very clean and tired. Iooked like it good due with an overhaul
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Charlotte , Gestion de l’hôtel
Good evening We are sorry to hear this, we have passed this on to management, and the staff concerned. We are in the middle of having the hotel updated.hopefully, we will see you again soon.kind regards HPH Team
par un voyageur
Unacceptable
Publié le 29 févr. 2024 sur HotelsThe rooms were damp and had mold growing in them. The bathroom was also dirty. I did not stay in the end and had to book another hotel for the night. Manager said a refund would be provided however this has still not come through and the hotel keep saying no one is in to approve the refund when I call up.
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Charlotte , Gestion de l’hôtel
Thank you for your feedback, we are sorry to hear you didn't stay with us. we have passed this on to our manager Kind regards HPH Team
par un voyageur
Great room but with a few issues
Publié le 26 févr. 2024 sur HotelsHad an executive suite. Was an excellent price and room and bathroom were lovely and clean. The only thing that let this room down was the net curtains at the window which were dirty / mouldy.
Upon opening the net curtain it revealed a very rotten window frame. But the price of the room was so cheap. Couldn’t really complain
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Charloltte , Gestion de l’hôtel
Thank you for your feedback, We have taken on board your feedback and we will pass your comments on to management. we hopefully will see you again soon HPH Team
par un voyageur
Publié le 26 févr. 2024 sur Expedia
The hotel looked ok from the outside but things quickly went down hill upon entry. We waited for a while for a receptionist to appear which wasn’t too much of an issue but we were completely ignored by other staff during this time. We were then allocated a different style room to that we had booked but only found this out when we entered the room. When queried we were advised that all the rooms were the same and there were no executive suites. No refund was offered for the difference in room rate either and the manager was not available until the following day.
We decided to look elsewhere and checked out. At this point we were told we could move to (a nonexistent) executive suite the following day. This was the worse experience of staff we have EVER encountered.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Charlotte , Gestion de l’hôtel
Thank you for your feedback, we are sorry to hear you didn't have a good experience with us. We have taken on board your feedback and we will pass your comments on to management. we hopefully will see you again soon HPH Team
