Note fondée sur 916 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
24 août 2023 par DJ, Gestion de l’hôtel
Hi Gregory, Thank you for taking the time to leave us this great review score, its nice to see that had an enjoyable stay.Many Thanks.David
par un voyageur
Exellent séjour dans un très bon hotel
Publié le 19 mars 2019 sur HotelsTres bon séjour, petit déjeuner génial. La salle de bain mériterais un coup de fraicheur
Commentaires de Gestion de l’hôtel
19 mars 2019 par Kamilla, Gestion de l’hôtel
Dear Stephane
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Sincerely,
Kamilla Robak
Guest services
par un voyageur
Rooms need a deep clean!
Publié le 18 mars 2024 sur HotelsThe room had no heating and was very dirty in general!
Commentaires de Gestion de l’hôtel
31 mars 2024 par Trevor Fernandes. (Assistant Manager), Gestion de l’hôtel
Dear Guest,We sincerely apologize for the disappointing experience you had during your stay with us.We understand the importance of a comfortable and enjoyable stay, and we are truly sorry for any inconvenience or discomfort this may have caused you.We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Thanking You,
par un voyageur
Publié le 17 mars 2024 sur Hotels
Hotel was ok but tired and needs updating. Air con in room broken so unpleasant stay
Commentaires de Gestion de l’hôtel
31 mars 2024 par Trevor Fernandes. (Assistant Manager), Gestion de l’hôtel
Dear Robert,We're sorry to hear that your recent stay with us didn't meet your expectations. Please accept our sincerest apologies for any inconvenience caused. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Thank you for bringing these matters to our attention.Thanking You,
par un voyageur
Publié le 17 mars 2024 sur Hotels
The stay was lovely , just a little over priced for what we got , no slippers or robs givens , the food menu was very limited due to rugby which wasn’t told to us and the lady behind the bar is shocking no customer care at all
Commentaires de Gestion de l’hôtel
31 mars 2024 par Trevor Fernandes. (Assistant Manager), Gestion de l’hôtel
Dear Jessica,Thank you for sharing your feedback with us. We're glad to hear that overall you had a lovely stay, but we're sorry to learn that certain aspects of your experience fell short of your expectations.We apologize if you found the pricing to be higher than expected. this price increase depends on market demand and supply strategy which applies to all city center hotels.Slippers and Bath robs are provided in Executive rooms however we would be happy if you requested in reception where our team is happy to provide.we appreciate your feedback towards the bar staff. i am sorry for the bad service but we are also proud of them who were continuously working on the busy rugby evening.We appreciate your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to better serve you in the future.Thanking You,
par un voyageur
Publié le 9 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 mars 2024 par Trevor Fernandes. (Assistant Manager), Gestion de l’hôtel
Dear Jane,Thank you for the ratings of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Trevor FernandesAssistant General Manager.
par un voyageur
Publié le 7 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 mars 2024 par Trevor Fernandes. (Assistant Manager), Gestion de l’hôtel
Dear Jim,Thank you for the great 10 out of 10 ratings of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Trevor FernandesAssistant General Manager.
par un voyageur
Publié le 5 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 mars 2024 par Trevor Fernandes. (Assistant Manager), Gestion de l’hôtel
Dear Luke,Thank you for the great 10 out of 10 ratings of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Trevor FernandesAssistant General Manager.
par un voyageur
Publié le 4 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 mars 2024 par Trevor Fernandes. (Assistant Manager), Gestion de l’hôtel
Dear Mandy,Thank you for the great 10 out of 10 ratings of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Trevor FernandesAssistant General Manager.
par un voyageur
Publié le 3 mars 2024 sur Expedia
Just a great hotel to stay
Commentaires de Gestion de l’hôtel
16 mars 2024 par Trevor Fernandes. (Assistant Manager), Gestion de l’hôtel
Dear Vincent,Thank you for your kind feedback. We are delighted to hear that you had a great stay at Novotel Cardiff Centre. Your satisfaction is our priority. We look forward to welcoming you back soon.Best regards,Trevor FernandesAssistant General Manager. Novotel Cardiff Centre
