Ratings based on 109 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 23, 2023 on Hotels
Comment from Hotel Management
Oct. 25, 2023 by Ona Las Lomas Village, Hotel Management
Hello Rhoda, We are delighted that you had a pleasant experience during your stay with us.It would be great to welcome you back.All the best,Ona Las Lomas Village
by A traveller
Posted Oct. 15, 2023 on Expedia
All ok but no pool in use. It said seasonal use only but we presumed that the beginning of october would still be busy/warm enough but it wasn’t to be
Comment from Hotel Management
Oct. 16, 2023 by Ona Las Lomas Village, Hotel Management
Hi Mihaela!Thanks for taking the time to share your experience with us.We are pleased to read that you had a nice stay overall. We however regret that our pool was closed during your visit and are sorry for any inconvenience this caused.We'd love to have you back for another stay, hopefully when the pool is open!Cheers, and see you soon!Ona Las Lomas Village
by A traveller from Boise
Posted Oct. 1, 2023
Ona Las Lomas Manga Club appears to be past its prime and has been superseded by other properties in the greater La Manga Club area. However, it was quiet (seemed almost dead/deserted), the staff were friendly, and the pool was nice. Note that there is no WiFi. We were able to drive over to La Manga Club to enjoy dinner at one of the restaurants and avail ourselves of the grocery store there. After a week and a half of traveling throughout Spain, it was strange to encounter an area where almost all of the fellow visitors we met, as well as some of the workers, were speaking (British) English. It would be nice if the front desk were open later for late arrivals/check-ins (it closes at 5 PM).
Comment from Hotel Management
Oct. 2, 2023 by Manager, Hotel Management
Hi,Paul! A big thank you for your review. We truly appreciate it!We're glad to hear that you found our staff friendly and enjoyed the pool during your stay. It's true that our resort is a bit quieter, which some guests appreciate for a more peaceful getaway. As for the WiFi, we apologize for the inconvenience and are working on improving this aspect for our guests.We understand that our reception hours may not be ideal for everyone, but we do provide instructions for late arrivals to ensure a smooth check-in process. We're happy to know that you were able to visit La Manga Club and enjoy dinner at one of the restaurants there!We're working hard to make your next stay even better and can't wait to show you.Until next time,
by A traveller
Posted Sep. 25, 2023 on Expedia
We stayed in the same apartment 6 years ago and it's 6 years older. no improvements have been made, it's probably gone backwards. Looks tired and it lacks the basics, e.g. tea spoons, tea towels, cork screw, information book for the resort, etc. Also, there is no transportation like there used to be (at time of writing), which is a problem as you're 25 mins walk from the main areas of the resort - even though the location on google is listed near the hotel, and even the description lists the apartment being "1 minute walk from la manga club" which is extremely misleading. We didn't want to same apartment, we wanted something on the other side of the resort! Having said all that, the resort is lovely and we'll be going back.
Comment from Hotel Management
Sep. 26, 2023 by Ona Las Lomas Village, Hotel Management
Hi there,We're grateful you took a minute to leave a review.We're glad to hear that you enjoyed the lovely resort and plan to return. It's always great to welcome back familiar faces! We're sorry to hear that the apartment didn't meet your expectations this time around. We appreciate your feedback on the missing items and will make sure to address these issues. As for the transportation and location, we apologise for any confusion or inconvenience. Our apartments are indeed located near the South Golf Course, and we'll work on providing clearer information about the location and distances to other areas of the resort.We hope to have the pleasure of welcoming you again. Take care,
by A traveller
Posted Sep. 21, 2023 on Expedia
Comment from Hotel Management
Sep. 29, 2023 by Ona Las Lomas Village, Hotel Management
Hi there! We're over the moon with your brilliant review Thanks for your kind words.We are happy that you enjoyed your stay with us.Your positive feedback acts as motivation for our team to keep providing great service.Thanks again!Until next time,Ona Las Lomas Village
by A traveller
Avoid
Posted Jul. 19, 2023 on HotelsCheck in information is confusing and contradictory. Tried to check in at 11am, told room would be ready at 4pm. Went back at 4pm to huge queue which is the result of check in only being open for one hour. We were told our room was not ready and that it would be 15mins. We waited and waited but room was still not ready. Many other people in same situation. Others coming back to reception complaining about the condition of their room and lack of electricity. Gave up and asked for a refund which was provided and we left and did not stay overnight.
Comment from Hotel Management
Jul. 20, 2023 by Ona Las Lomas Village, Hotel Management
Hello Matthew,Thanks for taking the time to share your feedback.We're grateful for your comments and acknowledge the issues you faced during your check-in process. We understand that waiting for your room to be ready can be frustrating, and we're sorry for the inconvenience caused.We are always working on improving our check-in procedures to ensure a smooth and efficient experience for our guests. It's good to know that our team was able to provide you with a refund, and we hope this helped to address your concerns.We hope to have the pleasure of welcoming you again.Take care,
by A traveller
Posted Dec. 1, 2019 on Hotels
by A traveller
Posted Oct. 4, 2019 on Expedia
This was a true delight in our trip to Spain. Lucia was absolutely delightful when we arrived and all the staff were as helpful as they could be. !The facilities were excellent. Our room was lovely and spacious with a magnificent view.We would welcome the opportunity to return to this beautiful property.
Comment from Hotel Management
Oct. 6, 2019 by Guest Services Centre, Hotel Management
Dear Guest,
We would like to thank you for your comments after your recent visit to La Manga Club.
We are delighted to hear that you enjoyed your stay with us.
We really appreciate your comment about the service provided by Lucia and all the staff and will certainly pass your message onto them. It is thanks to comments like yours, that really motivate us and keep us maintaining the high level of service.
We look forward to welcoming you back.
Yours faithfully,
Guest Service Centre
by A traveller
Stunning views
Posted Sep. 4, 2019 on HotelsDrive in beautiful. Into reception lovely welcome. Room nice with stunning views of la Manga and the sea. The choice of places to eat is limited and expensive. Staff excellent so friendly. Buildings looking tired could do with a paint. Pools nice area but quite cramped with people. Overview, Staff are lovely cost of food expensive, choice limited and some buildings tired.
Comment from Hotel Management
Sep. 15, 2019 by Guest Servicesn Team, Hotel Management
Dear Vicky,
We would like to thank you for your comments after your recent visit to La Manga Club.
We are delighted to hear that you enjoyed your stay and we would like to inform you that we took note of your comments regarding the manteinance and we have passed it to the relevant department. During your next stay we would recommend to contact our department to be informed about different gastronomic options.
We look forward to welcoming you back.
Yours faithfully,
Guest Service Centre
by A traveller
Posted Aug. 14, 2019 on Expedia
good position for pool and useful taxi service for no cost.
no shop near by
Comment from Hotel Management
Sep. 15, 2019 by Guest Services Team, Hotel Management
Dear Guest,
Thank you very much for taking the time to leave a review which is a valuable input.
We are delighted to hear that you enjoyed your stay with us and our bus service to reach restaurants, shops and facilities within the resort.
We look forward to welcoming you back soon.
Yours sincerely,
Guest Service Centre
