Ratings based on 337 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 9, 2024
This is my second time at the Zi One Luxury Hotel. I had a great experience both times. It’s a beautiful hotel, & the staff is very friendly & professional. So I will definitely return the next time I travel to Cartagena for vacation!
Comment from Hotel Management
Mar. 16, 2024 by Zaida Amador- Jefe de recepciòn, Hotel Management
Querido, Tyrone es un honor recibirte nuevamente en nuestro Zi One Luxury Hotel y nos complace saber que has tenido otra gran experiencia con nosotros. Tu satisfacción es nuestra prioridad y estamos encantados de saber que hemos cumplido con tus expectativas una vez más. ¡Gracias por tu continua confianza y por elegir quedarte con nosotros!
by A traveller
Posted Jan. 9, 2024 on Hotels
Comment from Hotel Management
Jan. 18, 2024 by Zaida Amador-Jefe de recepciòn, Hotel Management
Estimado Leroy gracias por disfrutar su estancia con nosotros sea siempre bienvenido.saludos cordiales
by A traveller
Posted Dec. 15, 2023 on Expedia
La personas en el restaurante pueden ser mas amable. A la hora de antender las mesas y los desayunos no fueron de nuestro agrado. Si veria sido mejor la atención me hubiera quedado mas tiempo.
Comment from Hotel Management
Dec. 18, 2023 by Zaida Amador - Jefe de recepciòn, Hotel Management
Estimado Alexander gracias por dejarnos saber como fue su experiencia sus sugerencias nos ayudan a crecer y mejorar nuestros servicios.saludos cordiales
by A traveller from Newark
Posted Nov. 6, 2023 on Expedia
Terrible service. Unsatisfactory service. Not in compliance with expedia. Very deceptive business practices. The hotel wanted to make charges unauthorized fees for guest and family. Requested funds back and went to another hotel. No hot water as well. I would not recommend this hotel. Very fraudulent business practices. Management very professional. Rooms were outdated and small. Didn't feel safe in the hotel. Highly recommend to not stay here. This hotel needs to be removed off of every platform.
Comment from Hotel Management
Nov. 22, 2023 by Zaida Amador - Jefe de recepciòn, Hotel Management
Estimado Darrel gracias por dejarnos saber como fue su experiencia, con respecto a las politicas de huesped y visitas el hotel tiene un protocolo el cual fue de su conocimiento al momento de registrarse, el hotel cuenta con todas las normas y responsabilidades no esta en ningun caso incumpliendo en las condiciones o haciendo actividades diferentes a las legales.saludos cordiales
by A traveller from Newark
Posted Nov. 6, 2023 on Expedia
Terrible service. Unsatisfactory service. Not in compliance with Expedia. Very deceptive business practices. Lastly the hotel wanted to make charges unauthorized fees for guest and family. Requested funds back and went to another hotel. I would not recommend this hotel. Very fraudulent business practices. Expedia does authorize this business activity(AS PER CONVERSATION) This hotel needs to be investigated for the scamming and fraudulent activity. Things were amazing when this location first opened... New management and service is needed.
Comment from Hotel Management
Nov. 22, 2023 by Zaida Amador - Jefe de recepciòn, Hotel Management
Estimado darrel gracias por tomarse el tiempo en dejarnos saber cada punto, teniendo en cuenta el protocolo que es de su conocimiento el hotel esta en cumplimiento de las responsabilidades civiles y legales que competen.saludos cordiales
by A traveller
Posted Jul. 31, 2023 on Expedia
We took taxi numerous times, and no one could find the location of this hotel.
The location is good, but room had no windows, it was dark all the time.
Comment from Hotel Management
Jul. 31, 2023 by Zaida Amador - Jefe de recepciòn, Hotel Management
Estimada Margarita gracias por compartir su experiencia con nosotros sea siempre bienvenida en hotel ZiOne su casa en Cartagena, sus sugerencias nos ayudan a crecer y mejorar nuestros servicios.saludos cordiales.
by A traveller
Posted Jul. 20, 2023 on Expedia
Very affordable hotel with great rooftops view, just one block from the beach
Comment from Hotel Management
Nov. 22, 2023 by Zaida Amador - Jefe de recepciòn, Hotel Management
Estimado Huberth gracias por compartir la experiencia con nosotros, sea siempre bienvenido saludos
by A traveller
Posted Jul. 19, 2023 on Expedia
Lied about the patio. Just a 2nd room with a couch no windows no doors. Had some kind of bugs in the room maybe ants not sure. Staff didnt even come check. Overall horrible. Would not recommend at all. Been to Colombia 11 times and this is the bu far the worst hotel in colombia. Staff was polite but hotel is super trashed and rip off for the price. Don't fall for patio upgrade like i did. Can't even see outside, zero windows, no doors to the outside, just another small storage room with a couch and some flowers. Totally not worth a penny on a upgrade unless you just want to look at 3 walls and some flowers while getting ate up by some weird bugs.
Comment from Hotel Management
Jul. 20, 2023 by Zaida Amador-Jefe de recepciòn, Hotel Management
Estimado Marcus gracias por compartir su experiencia con nosotros, en nuestras condiciones de reserva nuestras politicas son claras acerca de fumar dentro de nuestras habitaciones ya que somos un hotel libre de humo de tabaco, sin embargo la habitacion reservada por usted fue la entregada al momento del check in, trabajamos dia a dia para que nuestros huespedes puedan vivir la mejor experiencia, saludos
by A traveller
Posted Jul. 12, 2023 on Expedia
This property was clean and the staff was friendly and nice. The location was ok a little far from the beach.
We didn’t like the bathroom antics. We had to ask for mat, for drinking glass, hand towels and extra toilet paper. We were 3 adults.
Comment from Hotel Management
Jul. 12, 2023 by Zaida Amador- Jefe de recepciòn, Hotel Management
Estimado juan gracias por compartir su expereincia con nosotros sus sugerencias nos ayudan a crecer y mejorar nuestros servicios, sea siempre bienvenido en hotel ZiOne.saludos cordiales
by A traveller
Posted Jul. 11, 2023 on Expedia
Faltaban cosas en el cuarto
Comment from Hotel Management
Jul. 12, 2023 by Zaida Amador- Jefe de recepciòn, Hotel Management
Estimada Vanessa gracias por compartir su experiencia con nosotros sea siempre bienvenida, sus sugerencias nos ayudan a mejorar nuestros servicios,saludos cordiales
