Ratings based on 1,270 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 20, 2024
This hotel does not come close to living up to the Fairmont brand and is not luxury in any way. F&B is limited and revolves around a subpar beer and burgers restaurant along with a Lobby Bar which is odd at best. Quality of the food was below average and yet prices were out of this world. Even Room Service sells a basic American breakfast for 30-40 list— with juice and coffee your bill will total 70 bucks for breakfast. The property needs renovation as well. Staff were fine- but certainly not crisp and at the level you’d expect. (The staff exceptions were valet and room service who were more professional.) Overall this hotel felt more like a 40 year old city Hilton Hotel requiring renovation than a Fairmont. Tired hotel with no sense of light or modernity. Will not stay here again.
Comment from Hotel Management
Feb. 22, 2024 by Tim Muhsen , Hotel Management
Dear Michael, Thank you for the time for relaying your comments about your recent stay with us, it is through such feedback that we can isolate issues and areas in need of improvement and enhancements throughout the hotel. We have certainly discussed the matters with the respective department head in order for necessary action to be carried out. Your feedback has been taken very seriously and will ensure that our future guests will not experience this inconvenience.Once again thank you for your constructive feedback and we look forward to warmly welcoming you again in the near future.Kindest regards, Tim MuhsenDirector of Guest Experience.
by A traveller
Posted Feb. 18, 2024
Comment from Hotel Management
Feb. 19, 2024 by Tim Muhsen , Hotel Management
Dear Moses,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Fairmont Chicago Management Team
by A traveller
Posted Jan. 29, 2024 on Expedia
Comment from Hotel Management
Feb. 3, 2024 by Tim Muhsen , Hotel Management
Dear Indira,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Fairmont Chicago Management Team
by A traveller
Comfortable Convenience
Posted Jan. 29, 2024 on HotelsLocation! Next to my office building, State Street and easy commute to expressway. The hotel looks great in winter decorations and staff were always friendly and warm. The room was large and comfortable.
The fees were transparent at booking but a bit high and typical pricey minibar. But overall, enjoyed my stay and the convenience.
Comment from Hotel Management
Jan. 29, 2024 by Tim Muhsen, Hotel Management
Dear Crystal Thank you for rating your experience at Fairmont Chicago- Millennium Park.We are glad to read that you enjoyed the hotel and that you found the service provided by our dedicated staff to be of a high standard. We certainly look forward to welcoming you back, hopefully in the very near future.Sincerely,Fairmont Chicago Management Team
by A traveller
Posted Jan. 24, 2024 on Hotels
Comment from Hotel Management
Jan. 28, 2024 by Tim Muhsen , Hotel Management
Dear Jon,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Fairmont Chicago Management Team
by A traveller from Santo Domingo
Posted Jan. 24, 2024 on Expedia
Excelente place to stay and exceptional location
Comment from Hotel Management
Jan. 28, 2024 by Tim Muhsen , Hotel Management
Dear Jose,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Fairmont Chicago Management Team
by A traveller
Posted Jan. 24, 2024 on Expedia
Comment from Hotel Management
Jan. 28, 2024 by Tim Muhsen , Hotel Management
Dear Michael,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Fairmont Chicago Management Team
by A traveller
Do not recommend
Posted Jan. 23, 2024 on HotelsView was not as great as other hotels I’ve stayed at for cheaper in the city. Can not use the fridge for personal beverages
Comment from Hotel Management
Jan. 23, 2024 by Tim Muhsen , Hotel Management
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Fairmont Chicago - Millennium Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I hope that you will give us the opportunity to better serve you in the near future.Sincerely,Tim MuhsenDirector of Guest Experience
by A traveller
Put a blanket in the room!
Posted Jan. 22, 2024 on HotelsCold room and no blanket on bed or in closet. Pocket door to toilet didn’t work.
Left my glasses in room. Called a few hours later and nothing. Maid must have thrown them away.
Room had an excellent view
Comment from Hotel Management
Jan. 23, 2024 by Tim Muhsen, Hotel Management
Dear Edward, Thank you for the time for relaying your comments about your recent stay with us, it is through such feedback that we can isolate issues and areas in need of improvement and enhancements throughout the hotel. We have certainly discussed the matters with the respective department heads in order for necessary action to be carried out. Your feedback has been taken very seriously and will ensure that our future guests will not experience this inconvenience.Once again thank you for your constructive feedback and we look forward to warmly welcoming you again in the near future.Kindest regardsTim MuhsenDirector of Guest Experience
by A traveller
Posted Jan. 21, 2024 on Expedia
The room was nice , the staff were friendly but the rooms are cold. Even if you have the temperature high , by it being the winter time the huge windows still bring a chill.
Comment from Hotel Management
Jan. 23, 2024 by Tim Muhsen, Hotel Management
Dear Teraya, Thank you for rating your experience at Fairmont Chicago- Millennium Park.We are glad to read that you enjoyed the hotel and that you found the service provided by our dedicated staff to be of a high standard. I certainly spoke to our Director of Engineering in order for necessary action to be carried out regarding the coldness in the rooms. Thank you for your feedback and we look forward to serving you again in the hopefully near future.Sincerely,Tim MuhsenDirector of Guest Experience
