Ratings based on 511 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Carbondale
Posted Jan. 29, 2024 on Expedia
Parking lot was always full. Finding parking was difficult. I called for housekeeping, to exchange dirty towels, they took the dirty stuff and never brought the clean towels. Trash was found in front of my door, and I called the front desk, they said they were going to remove it but upon check out, it was still there. Lots of parties on the weekends. The suite was smaller than expected but the shower was nice. The stove was covered with rust. I will pass on this one next time.
Comment from Hotel Management
Feb. 20, 2024 by Emily, Hotel Management
Good morning, Elaine, I am so sorry that no one came to remove the items in front of your door and that no one came to replenish the towels you had asked for. We are working with our team to not only perform better, but to start double checking if the request has been performed. Since you were last here, we have rolled out a new weekend "No-Party Policy," to avoid any noise issues over the weekend. As for the rusty stove, unfortunately, our property is over 7 years old, and we just barely got the approval from Hilton to renovate the rooms. So, maybe if you do come back, the renovations will have already taken place! We do thank you for choosing our location, and for giving us your feedback. We hope to see you again and wish you safe travels!
by A traveller from Chicago
Posted Dec. 26, 2023 on Expedia
by A traveller
Posted Dec. 22, 2023 on Expedia
Property looks dated. Breakfast was very basic.
Comment from Hotel Management
Feb. 20, 2024 by Emily, Hotel Management
Good morning Rini, I am so sorry you did not enjoy your stay. We are happy to mention that we will be updating our hotel this year! We look forward to welcoming you back after the room renovations!
by A traveller
Posted Dec. 4, 2023 on Expedia
The property was in a great location with many eating options. Sidewalks connected much of the area which would have been great had it not been so cold. :)
I would want to warn anyone with sensitivity to strong smells that the hotel infuses something into their common areas. It kind of smelled like lavender but was very strong. I typically do not have sensitivity to smells, but this was really strong. Seemed to just be in common areas as I did not notice it as much in our room.
by A traveller
Posted Nov. 24, 2023 on Expedia
by A traveller
Posted Nov. 19, 2023 on Hotels
Great service with very awesome guest service attendant who checked us in.
Comment from Hotel Management
Nov. 25, 2023 by Emily, Hotel Management
We're glad to see that you had a great experience. We hope to see you again soon.
by A traveller
Posted Oct. 23, 2023 on Expedia
Bathroom very small, no tub or exhaust fan.
Kitchen had full size fridge. Good coffee and cucumber in
the lobby was great
Comment from Hotel Management
Oct. 24, 2023 by Emily, Hotel Management
Hi Randall, Actually, there is an exhaust in the washroom, it is just customized to where guests do not hear it since there is no active fan. I apologize that your washroom seemed too small. Maybe next visit we can try seeing about getting you a bigger suite booked instead? I am glad to see that other than that, you enjoyed your stay. Hopefully we'll see you back soon.
by A traveller
Posted Oct. 22, 2023 on Hotels
Comment from Hotel Management
Oct. 24, 2023 by Emily, Hotel Management
Thank you so much for your review. We are glad to see that you enjoyed your stay. We look forward to welcoming you back soon.
by A traveller
Posted Oct. 22, 2023 on Expedia
Comment from Hotel Management
Oct. 24, 2023 by Emily, Hotel Management
Thank you so much for your review. We are glad to see that you enjoyed your stay. We look forward to welcoming you back soon.
by A traveller
Posted Oct. 14, 2023 on Expedia
Everything
Comment from Hotel Management
Oct. 24, 2023 by Emily, Hotel Management
Thank you so much for your review. We are glad to see that you enjoyed your stay. We look forward to welcoming you back soon.
