Ratings based on 950 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 17, 2024 on Expedia
Dirty linens and sheets
Comment from Hotel Management
Feb. 18, 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Lyndon,Thank you for taking the time to tell us about your experience at the RED ROOF INN GURNEE - WAUKEGAN. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the linens. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management
by A traveller
Posted Feb. 16, 2024 on Expedia
Dirty smoker filled rooms
Comment from Hotel Management
Feb. 16, 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Lynda, Thank you for your feedback following your experience with us at the RED ROOF INN GURNEE - WAUKEGAN. In response to the unclean smoke-filled room highlighted we sincerely apologize for the less-than-ideal experience. We at Red Roof, aim to deliver enjoyable experiences for all our guest and we’re sorry to have not achieve that with your visit. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences.Thank you for sharing your concerns and all the best in your future travels. Sincerely, Red Roof Management
by A traveller
Posted Feb. 10, 2024 on Expedia
We booked this place because they said dog friendly and we had to attend a graduation. The staff called only after we were gone gor 30 minutes and told us we couldn't leave our dogs and had to leave my daughters graduation or they would take our dogs. So we missed the graduation. To add insult to injury they charged us an extra $50 and there wasnt any damage our dogs were crated. What kills me is they advertised dog friendly which wasn't the case they made us feel so unwelcome and took away our opportunity to see our daughter’s 2 hour ceremony. Not to mention when I happen to walk by and saw somebody cleaning one of the rooms she pulled a bottle of drinking water out of the trash and used it to clean the floor so clearly there hygienic and Covid practices do not exist. This place is not the place to stay if you have pets or have any issue with cleanliness. Find another location so you dont get screwed. I think they complained about us having dogs there because it was their way to charge us extra money. We left the room as clean as we arrived. Find a motel 6 they are pet friendly and let you leave when you need to withought hesitation.
Comment from Hotel Management
Feb. 11, 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Dawn. The staff and I at the RED ROOF INN GURNEE - WAUKEGAN were disappointed to see your 1/5 score following your stay. You indicated that your stay was hindered due to the situation regarding your pet, your charges, and the other highlighted concerns. As per our policy, pets must never be left unattended in the guestroom. At Red Roof, our main goal is to provide all our guests with a great experience that portrays the comforts of home, so I am sorry to hear this was not the impression we left you with. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope to make a new impression and would love to see you again at one of our Red Roof locations.Sincerely,Red Roof Management
by A traveller
Posted Feb. 5, 2024 on Expedia
It was a clean property and room. However when I had the room my mini fridge didn't work.
Comment from Hotel Management
Feb. 5, 2024 by Recordo Rediresponse Specialist, Hotel Management
Hello Cody,Thank you for taking the time to complete our guest survey. We appreciate your 3/5 score and comments regarding your recent stay at the Red Roof Inn Gurnee - Waukegan. It's great to see that you were pleased with our level of cleanliness. Red Roof apologize for the broken fridge you indicated you had in your room. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A traveller
Posted Jan. 31, 2024 on Expedia
Low key hotel quiet area right off the main highway but also far enough away from the bustle of Waukegan.
Comment from Hotel Management
Jan. 31, 2024 by Chevanese RediResponse Specialist, Hotel Management
Thank you, Cody, for writing to us about your recent stay at the Red Roof Inn Gurnee - Waukegan. We appreciate you for acknowledging our prime location as well as it's quietness. At Red Roof, we aim to deliver a positive experience for all out guests and we’re happy you were satisfied with your stay.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist
by A traveller
Posted Jan. 29, 2024 on Hotels
Comment from Hotel Management
Jan. 30, 2024 by Antonio,RediResponse Specialist, Hotel Management
Hello Maria, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN GURNEE - WAUKEGAN and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist
by A traveller
A+
Posted Jan. 28, 2024 on HotelsA+++ Spotlessly clean! Recently updated. Quiet location.
Will definitely stay here again when in town.
Comment from Hotel Management
Jan. 29, 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Valued Guest, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN GURNEE - WAUKEGAN regarding the cleanliness, quiet location and renovations. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management
by A traveller
Posted Jan. 27, 2024 on Expedia
Very clean, offers shuttle to and from Great Lakes.
Comment from Hotel Management
Jan. 28, 2024 by Oshane RediResponse Specialist, Hotel Management
Dear Edna, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN GURNEE - WAUKEGAN regarding the cleanliness and shuttle service. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management
by A traveller
Posted Jan. 26, 2024 on Hotels
Comment from Hotel Management
Jan. 28, 2024 by Oshane RediResponse Specialist, Hotel Management
Hello Tyler, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN GURNEE - WAUKEGAN and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management
by A traveller
Posted Jan. 21, 2024 on Hotels
Room was not as expected and could have been cleaner in the bathroom
Comment from Hotel Management
Jan. 22, 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Norma. The staff and I at the RED ROOF INN GURNEE - WAUKEGAN were disappointed to see your 2/5 score following your stay. You indicated that the appearance of your room and the cleanliness of the bathroom were not being up to your standards. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not the impression we left you with.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with a better stay the next time you re in the area.Sincerely, Red Roof Management
