Note fondée sur 912 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,7 Service et personnel
3,7 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 août 2022 sur Hotels
Commentaires de Gestion de l’hôtel
8 sept. 2022 par Erica Carey , Gestion de l’hôtel
Dear Anne,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS CHICAGO - NAPERVILLE.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Erica CareyGeneral Manager
par un voyageur
Je recommande : )))
Publié le 7 oct. 2019 sur HotelsTout était parfait : )))
par un voyageur
Publié le 22 févr. 2024 sur Expedia
Never stay there
Commentaires de Gestion de l’hôtel
24 févr. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Derrick,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ CHICAGO - NAPERVILLE. At Red Roof it's truly disheartened to read that you didn't get to stay with us. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your comment. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 21 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 févr. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Enrique, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ CHICAGO - NAPERVILLE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management
par un voyageur
Publié le 20 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Hello Robert,Your review of the Red Roof Inn PLUS+ Chicago - Naperville was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management
par un voyageur
Publié le 19 févr. 2024 sur Expedia
The hotel room was nicely updated and clean. Exceptional value!!! We reserved the upgraded room so we had fridge and microwave. Some red roof plus locations automatically have them so make sure to check which type of room you select. We felt safe and secure in our room. We’d stay here again since the cost was so low and the room was nice (no weird smells and everything was clean)
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Hi Karin,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn PLUS+ Chicago - Naperville with us. It was so rewarding to see that we earned your 5/5 score with our nicely updated rooms and our affordability. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management
par un voyageur
Publié le 17 févr. 2024 sur Expedia
The place was quiet, nice and the room was comfortable. The young man that checked me in and out was very professional. I like that the motel had an elevator. I will definitely stay here again.
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Dear Lacresha,We appreciate your comments regarding your recent stay at the Red Roof PLUS+ Chicago - Naperville. It's heartwarming to see that our amazing staff left an lastly impression during your visit by being very helpful and professional; In additional to the comfort of the room meeting your expectations, prompting your 5/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof team as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 16 févr. 2024 sur Expedia
Could have more soap
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Marissa,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof PLUS+ Chicago - Naperville. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit, prompting your 5/5 rating. However, I was saddened to read that your stay fell short of your expectations due to the quantity of soap not being to your liking. Please accept our sincerest apologies for the impact this had on your stay with us. On your next stay should you need any assistance with our amenities, please speck with our front desk personnel immediately so we can take care of the issue to ensure your comfortable.Thanks again and we hope you’ll visit us again on your next trip! We look forward to seeing you in your future travels.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 16 févr. 2024 sur Hotels
Great time friendly staff. Would definitely stay again!
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Adraine Rediresponse Specialist, Gestion de l’hôtel
Hello Ozmend, Thank you for taking a moment to complete our survey. The staff at the RRED ROOF PLUS+ CHICAGO - NAPERVILLE and I appreciate your 5/5 score following your stay. I am happy to read that you found the staff to be friendly and that you had a great time. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist
par un voyageur de aurora
Publié le 8 févr. 2024 sur Expedia
It’s located next to businesses, all walkable
Commentaires de Gestion de l’hôtel
8 févr. 2024 par Chirell RediResponse Specialist, Gestion de l’hôtel
Dear Lorenzo,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Chicago - Naperville. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our convenience in being in walking distance to businesses. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.On your next stay, if you have any problems while you are with us, please contact our front desk immediately so we can resolve the issue and ensure your satisfaction. Thank you again and we hope you visit Red Roof again on your next visit.Sincerely,ChirellRediResponse Specialist
