Note fondée sur 905 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,8 Service et personnel
3,6 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de niagara falls
Publié le 6 avr. 2018 sur Expedia
Bel hôtel, confortable et propre. pres de tout. Bien insonorisé, calme et sécuritaire. Je recommande.
par un voyageur
Publié le 22 avr. 2024
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par un voyageur
Publié le 16 mars 2024 sur Expedia
First room smelled of smoke even though it was a nonsmoking room. Discovered someone had taped a plastic over the smoke detector. Talked with the front desk and they put us in a different room with out any push back.
Commentaires de Gestion de l’hôtel
17 mars 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello James, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Chicago - Willowbrook. We regret to discover that you weren’t thoroughly impressed with us during your most recent stay. We do insist that smokers refrain from smoking in our non-smoking hotel rooms, and we apologize for any evidence of it. Also, please rest assured that your voice is important to us and that our staff and management are truly sincere in our promise to improve on these policies. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 13 mars 2024 sur Expedia
Homeless people all around the area… even on the property.
Commentaires de Gestion de l’hôtel
14 mars 2024 par OnielRediresponse Specialist, Gestion de l’hôtel
Hi Jimmie,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Chicago - Willowbrook. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. Please note that your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,OnielRedRoof ManagementRediresponse Specialist
par un voyageur
Publié le 12 mars 2024 sur Expedia
Shower not clean but overall good for the price 👍
Commentaires de Gestion de l’hôtel
13 mars 2024 par Red Roof Management, Gestion de l’hôtel
Dear Demarcus, Everyone here at the Red Roof Inn PLUS+ Chicago - Willowbrook was proud to see your 5/5 score. I am happy that you were pleased with our prices. However, you stated that the shower was not clean. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 11 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 mars 2024 par Red Roof Management , Gestion de l’hôtel
Thank you for taking a moment to leave a review, Gilberto. The staff and I at the Red Roof Inn PLUS+ Chicago - Willowbrook appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 7 mars 2024 sur Expedia
Everything was excellent!!!
Commentaires de Gestion de l’hôtel
7 mars 2024 par Oshane RediResponse Specialist, Gestion de l’hôtel
Dear Willie,Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF PLUS+ CHICAGO - WILLOWBROOK. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OshaneRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 4 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 mars 2024 par Oshane RediResponse Specialist, Gestion de l’hôtel
Hello Latavia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ CHICAGO - WILLOWBROOK and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
par un voyageur
Publié le 4 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 mars 2024 par Samantha Rediresponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for your review. The staff at the Red Roof Inn PLUS+ Chicago - Willowbrook and I were disappointed when we saw your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
par un voyageur de Joliet
Publié le 28 févr. 2024
