Note fondée sur 953 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 janv. 2024 sur Expedia
I really liked that place, I just wish the service was a little better but other than that! Everything was amazing!
par un voyageur de Dolton
Publié le 20 janv. 2024 sur Expedia
Property accepted my booking but failed to advise that theyvare tuening the properrt into apartmenta and my booking was pretty much non-existent. Glad I paid thru paypal. Overall a major headache, disappointment and unnecessary dramatic situation that took too long to resolve. I ended up booking with Embassy Suites directly. I only picked Sonesta because i had a good experience with this property before. However, they should not be a cepting bookinga that they can not honor, especially if the property is being converted from suites to apartments.
Commentaires de Gestion de l’hôtel
25 janv. 2024 par Guest Relations, Gestion de l’hôtel
Dear Nikki,We sincerely apologize for the issues you dealt with regarding your reservation. This is a highly unusual situation, and we will work to ensure this does not happen again. Thank you for taking a moment to share your thoughts, and we hope you have pleasant travels.
par un voyageur
The worst all time , do not stay here !!
Publié le 9 janv. 2024 sur HotelsThis was the worst ever. I get there and I have to call # and wait outside for someone to open door for check in. I’m checking in and the lady says, we don’t have any services, I’m the only one here, there will be no housekeeping anything. Whatever, I go to my suite and there are dirty towels on floor, again whatever, so I decide to go and buy a few things, I notice the door did not lock, someone had taped the lock so door would stay open, do I call upfront and she says just take it off. Weird, I leave and I comeback to find roof smelling like pot and mud marks all over the floor. I’m like ??? I call and they out me in another suite, no dish soap, no towels, no glasses, nothing, I went out and brought everything, pans to cook, sponge to wash dishes, they had a roll of toilet paper in kleenex dispenser, I stood there 7 days, was visiting family. There was no wifi for 5 days, had to use my hotspot, I called upfront and they gave me a 1800 #, called 8 times, while there various days, opened up trouble tickets, never once got a call back like they said they would. When someone went into my suite 1st day, she offered a comp night, funny I never seen in, typical of how this stay was, I have text back and forth where they never even responded, I would never ever stay or recommend this place, there was yelling outside, arguments, trash bins would not get emptied. I don’t write reviews, but this experience was the worst, spent a lot of many to stay in this unsafe dump !!
Commentaires de Gestion de l’hôtel
9 janv. 2024 par Sonesta ES Suites-Lombard, Gestion de l’hôtel
Our sincerest apologies for your experience. Thank you for the feed back.
par un voyageur
Ruined Christmas
Publié le 9 janv. 2024 sur HotelsThe hotel doesnt exist. Showed up and it was being converted to apartment buildings. Need to find new place for our family christmas
Commentaires de Gestion de l’hôtel
9 janv. 2024 par Sonesta ES Suites-Lombard, Gestion de l’hôtel
Thank you for the review.
par un voyageur
Publié le 4 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 janv. 2024 par Sonesta ES Suites-Lombard, Gestion de l’hôtel
Thank you for the feed back.
par un voyageur
Publié le 31 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
2 janv. 2024 par Team Sonesta ES Suites Lombard , Gestion de l’hôtel
Thank you for the feedback.
par un voyageur
Publié le 31 déc. 2023 sur Expedia
This property is NOT a hotel. And it is dirty. No staff
Commentaires de Gestion de l’hôtel
5 janv. 2024 par Team Sonesta ES Suites-Lombard, Gestion de l’hôtel
Thank you for the feedback.
par un voyageur
Publié le 21 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
21 déc. 2023 par Management, Gestion de l’hôtel
Thank you for your feedback
par un voyageur
Publié le 21 déc. 2023 sur Expedia
The employees at this property are a waste of space. Reached out to corporate and never got a call back. Literally have nothing positive to say. Don’t waste money booking here
par un voyageur
Publié le 20 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
20 déc. 2023 par management, Gestion de l’hôtel
Thank you for your feedback.
