Note fondée sur 918 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Great Place
Publié le 23 févr. 2024 sur HotelsService was great we love the 2 bedroom suites so nice and comfortable
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Sonesta Family, Gestion de l’hôtel
Dear Steven,Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Nice and clean
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Sonesta Family, Gestion de l’hôtel
Dear Jervonda,Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Everything was fine until Saturday, February 17. I ordered Uber eats on and had the delivery guy to leave with the receptionist. The delivery guy said he left it with the receptionist. I said I want to go get the food on my family members and when we got my family member got there, the receptionist immediately became defensive. I didn’t take it I’m not responsible for when you ask. Where is food? Maybe about an hour later we received a phone call from the reception like oh the guest found your food by the garbage can like what but anyway, as the night went on it got cold in the room we called the receptionist to tell her about the heat heating issue she said she didn’t have a maintenance on staff and gave us a heater Overall stuff for the mishap with the food everything was fine I forgot to mention that someone did walk in and her eating the food.
Commentaires de Gestion de l’hôtel
26 mars 2024 par Sonesta Family, Gestion de l’hôtel
Dear Kisha,Thank you, your feedback is very important to us. We’re sorry to hear that the staff did not meet your or our standards during your visit. Your comments will be shared with the General Manager, in an effort to ensure this remains an isolated incident. We hope you will once again choose us for your lodging needs.
par un voyageur
Expect to pay more for less
Publié le 15 févr. 2024 sur HotelsOk, so unbeknownst to me, from when I booked to when we checked in, they now charge for parking.... in the suburbs... It's noted that "parking is available". This is due to the new rule where parking is $15 per day.. PLUS TAX to add insult to injury. We were shocked as it was to be quoted $5/ day but discovered the new upcharge when we left, via the receipt. Hotels.com? Zero interest in getting a refund for us, sticking to the line that they never claimed "free parking".. So, maybe I can wave off the next guy trying to land and discovering there are now spikes on the deck. All I got was a "sorry for any inconvenience", truly using that word in the wrong context. The price you see will be more by about $17/ day. Factor that in.
In addition, breakfast is now 6-9am, no weekend adjustment. Deal with it.
Pros:
Great breakfast if you can hustle to get it
Great location
Cons:
-No daily cleaning for anything less than 7 days
-The price you see is not what you'll pay
-Rooms are looking dated, furniture worn. Could stand some loving.
- Parking is... well, other places local don't ding you.
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Sonesta Family, Gestion de l’hôtel
Dear Gregory,Thank you for your review. Parking is 5/day per car. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.
par un voyageur
Publié le 6 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 févr. 2024 par Sonesta Family, Gestion de l’hôtel
Dear Jing,Thank you for your 10/10 review, we hope to see you again soon!
par un voyageur
Publié le 4 févr. 2024 sur Expedia
Not inn parking
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Sonesta Family, Gestion de l’hôtel
Dear Mary,Thank you for your 5/5 review, and for staying with us. We hope to see you again in the near future!
par un voyageur
Publié le 2 févr. 2024 sur Expedia
Excelente
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Sonesta Family, Gestion de l’hôtel
Thank you for the 5/5 review! We look forward to being here for you on your next visit.
par un voyageur
Publié le 27 janv. 2024 sur Expedia
Directions can be a little confusing but over all a very nice quite clean place
Commentaires de Gestion de l’hôtel
29 janv. 2024 par Haley - General Manager, Gestion de l’hôtel
Thank you for taking the time to leave a five star rating! Our team hopes that the next time you are in the area, you will be our guest again.
par un voyageur de LA
Publié le 25 janv. 2024 sur Expedia
Be excellent!
Commentaires de Gestion de l’hôtel
29 janv. 2024 par Haley - General Manager, Gestion de l’hôtel
Thank you for taking the time to leave a five star rating! Our team hopes that the next time you are in the area, you will be our guest again.
par un voyageur de Sun Prairie
Publié le 16 janv. 2024 sur Expedia
In major need of updating. Faucet on kitchen sink was loose, falling off. Headboard scratched up. The HVAC system terrible. Either too hot or too cold, impossible to get the temp right. Lousy toiletry options. Conditioner pump in shower was clogged/did not work..
Commentaires de Gestion de l’hôtel
29 janv. 2024 par Haley - General Manager, Gestion de l’hôtel
Thank you for taking the time to leave a review regarding your recent stay. It is unfortunate to hear you did not enjoy your stay. Our team appreciates your feedback and will utilize this information to improve for the future.
