Ratings based on 178 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.6 Service & staff
4.1 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 26, 2024 on Expedia
It was a unique, historic hotel in a great location
by A traveller
Ok if passing through.
Posted Feb. 20, 2024 on HotelsThis was a much researched and planned trip. Having seen promotional info about the Mayan inn online with staff in traditional gear , we were full of anticipation. The info in the Inn itself suggested guests take a drink in the fire lit cosy bar. It gets cold at night in the highlands and after a day exploring the market, that would have been welcome.
The Inn hasn’t changed much since the 1930s although it does have WiFi in public areas not in bedrooms. Bedroom was dark and tired.
Staff were friendly enough but not in traditional wear.
Breakfast , if included, is carefully rationed out and one needs to ask for butter or more coffee.
The enticing bar had no fire for the 3 nights there , so we sat in coats. The bar opening times are limited- some nights it shut at 8 pm.
We paid extra for a Mountain View: the hills were invisible because of trees right next to the window.
This is an old hotel with quirky items and some interesting paintings but…… it’s ok for two nights if passing through. It is a few meters from the market and famous churches so well positioned. We stayed for 3 nights and felt it lacked guest comfort zones.
Comment from Hotel Management
Feb. 20, 2024 by Joy, Hotel Management
Hello Joy!Thank you for your comment and for choosing us for your stay in Chichicastenango!We are sorry for the inconvenience, we will take it into account for future guests :)
by A traveller
Posted Jan. 22, 2024 on Expedia
Its a mix. The room was fantastic. The front desk great. The bartender scary. The toilet didnt flush in 3 days. Water was too cold to take a shower one day
Comment from Hotel Management
Jan. 22, 2024 by Patrice, Hotel Management
Hello Patrice!Thank you so much for your comment! :)We will improve in these aspects!
by A traveller
Posted Jan. 14, 2024 on Expedia
Loved our room and thought we had gotten an upgraded and later learned that ll rooms have a fireplace. Great location- steps away from the cemetery, Santo Thomas Church and of course the market. It is a colonial style (older hotel). The linens and towels were of nice quality.
Comment from Hotel Management
Jan. 16, 2024 by Manuel, Hotel Management
Good morning Manuel!Thank you very much for your rating and comment! We are glad you enjoyed your stay :)We hope to see you again!
by A traveller from Quesnel
Posted Jan. 7, 2024 on Expedia
Great staff, love the gardens, and the proximity to the market, the churches and the cemetery. All with their culture . E
Comment from Hotel Management
Jan. 8, 2024 by Catherine , Hotel Management
Hello Catherine!Thank you so much! We hope to see you again! :)
by A traveller
Posted Jan. 5, 2024 on Expedia
Hola está excelente el hotel y muy bueno su servicio. Solo como comentario sería bueno que no cobrarán el internet en los cuartos!!! De ahí es la mejor opción en Chichicastenango
Comment from Hotel Management
Jan. 8, 2024 by Pablo Francisco, Hotel Management
Hola Pablo! :)Muchísimas gracias por tu respuesta! Esperamos poder verte nuevamente!
by A traveller
Chichicastenango-December
Posted Dec. 30, 2023 on HotelsGreat place to stay, as usual. Been here every time I’ve visited Chichicastenango.
Comment from Hotel Management
Jan. 2, 2024 by Vicente, Hotel Management
Hello Vicente!Thank you so much for your review!We hope to see you again! :)
by A traveller
Posted Dec. 16, 2023 on Expedia
Comment from Hotel Management
Jan. 5, 2024 by Stacy, Hotel Management
Hola Stacy!Muchísimas gracias por tu calificación!Fue un gusto haberte recibido y será un gusto verte de nuevo! :)
by A traveller
A unique experience
Posted Nov. 22, 2023 on HotelsA unique Inn with lots of history. The staff was incredibly helpful and welcoming. The rooms were historic and the fireplace was very welcome for cold nights.
Comment from Hotel Management
Nov. 22, 2023 by Cindy, Hotel Management
Hi Cindy!We are glad that you enjoyed your stay at the hotel! We hope to see you again :)
by A traveller
Posted Nov. 10, 2023 on Expedia
Beautiful spot to stay. Great location to markets and cemetery up the road.
Fluffy pancakes for breakfast highly recommended.
Staff were lovely and attentive.
Comment from Hotel Management
Nov. 22, 2023 by Catherine, Hotel Management
Hi Catherine!We are glad that you enjoyed your stay at the hotel! We hope to see you again :)
