Ratings based on 16 Guest Reviews

Hear it directly from our travellers
4.4 out of 5
100% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
4 out of 5
by A traveller

Posted Dec. 5, 2023 on Expedia
This property has the potential to hit top mark. However the kindness of the staff and the magnificent location -although extremely remote- cannot make up for everything. A very poor wifi - that the absence of tv makes even more painful- the absence of laundry and an overall lack of good maintenance of the place and appliances in general makes it a tiny bit too bohemian to my test. This being said, I loved my stay at the Hacienda!
4 out of 5
by A traveller from London, UK

Posted Jan. 1, 2019 on Expedia
Hacienda Tres Lagos is in a beautiful location and had a pretty large estate with very many facilities. Unfortunately, the whole complex is a bit dated and they seem to struggle to maintain it all. Offering half as many things done really well would be much better. If you expect a luxurious hotel experience you'll be disappointed but if you come for the nature and want to stay in a comfortable place with pretty good food (for the region) you should be well served here. The staff seem to be changing with the season, with some staff members only in town for a few weeks so the food might vary in quality. We really liked the many animals roaming freely around the big estate but that does come with the odd pile of horse dung here and there :). Our room was very comfortable, spacious and had a good view of the lake. Although the staff was very friendly and helpful, we paid upfront a significant amount for a Christmas Gala dinner which was promised to be slow-roasted lamb on a fire (a speciality from Patagonia) which was then changed last minute for the salmon you can get everyday (at a much lower cost). They actually visibly prepared the lamb the whole day but actually the staff ate it instead in front of the guests! This was quite a surreal experience for Christmas Eve with no explanation or apology.
Comment from Hotel Management
Jan. 9, 2019 by Claudia Pardo - Hacienda Tres Lagos, Hotel Management
Dear Sir/Madame First of all, thank you for choosing us as your host for Christmas Eve during your stay in Patagonia. We regret to know about what you have experienced with us because we strive to please all our guests as much as possible so they can feel at home offering an excellent service. We constantly take care of the maintenance and beauty of our facilities and surroundings, making nature part of us. Our infrastructure and rooms are first class in the area. Our staff comes from different parts of Chile and we also receive interns from different parts of the world to exchange cultures and languages. Apparently there was a great confusion and communication error from our side. Christmas menu was carefully designed and established more than a month in advance, Apparently a person from our staff (intern) mentioned the lamb as an option to you but he did not know that it would be served only at lunch as part of a Christmas celebration for our Hacienda staff. We would like to apologize for this inconvenience and discomfort caused. It was never our intention that you felt offended in any way In the event that you return to stay at Hacienda Tres Lagos, we will be glad to organize a private "lamb experience" for you. I will appreciate if you could contac me directly to my email ventas@haciendatreslagos.cl for any further question or assistance Best regards
5 out of 5
by A traveller

Great place

Posted Dec. 13, 2018 on Hotels
Amazing location. Clean and comfortable cabins with log stoves. Great staff - and staff dogs. Good food.
Comment from Hotel Management
Dec. 15, 2018 by Hacienda Tres Lagos , Hotel Management
Dear Melanie, Thank you for taking the time to share your experience during your stay in Hacienda Tres Lagos. We are glad to know that you have enjoyed the hotel, food and nature. Hope to welcome you again in Hacienda Tres Lagos !!
4 out of 5
by A traveller

Jahreswechsel

Posted Jan. 8, 2024 on Hotels
Wunderbar und erholsam. Toller Jahreswechsel.
Comment from Hotel Management
Jan. 9, 2024 by Hacienda Tres Lagos, Hotel Management
Thank you for taking the time to leave your comments about your recent stay and experience at Hacienda Tres Lagos.Kind regardsHacienda Tres Lagos
4 out of 5
by A traveller

Très bonne étape de détente, manque de chauffage

Posted Nov. 11, 2023 on Hotels
Très bon accueil. Cadre magnifique. Chambre spacieuse et claire avec une superbe vue sur le lac et les montagnes environnantes. Bonne restauration. Nous avons rencontré un problème : les radiateurs étaient arrêtés, de même que dans le restaurant. Il y avait un poêle à bois qu'il fallait alimenter toutes les heures. Le gérant et toute son équipe ont fait le maximum pour régler le problème mais, après que le gérant ait eu son boss au téléphone, nous avons compris que c'était une volonté du propriétaire de l'établissement.
Comment from Hotel Management
Jan. 9, 2024 by Hacienda Tres Lagos, Hotel Management
Thank you for taking your time in sending your comments about your stay at Hacienda Tres Lagos. We apologize that you did not have a great experience and we appreciate all the highlights that you mentioned as this help us to improve and correct the matters that needs to be solved.Kind regards,Hacienda Tres Lagos
5 out of 5
by A traveller

Maravilloso hacienda tres lagos

Posted Mar. 4, 2022 on Hotels
Excelente lugar para descansar,bien atendido,comida rica y abundante, brindan un excelente servicio,limpio,muy agradecida y recomendable 100%
Comment from Hotel Management
Mar. 8, 2022 by Hacienda Tres Lagos, Hotel Management
Buenos Días, Agradecemos el habernos dejado su comentario acerca de su reciente estadía y nos alegramos también que haya tenido una grata experiencia. Esperamos poder recibirla nuevamente en el futuro. Cordial saludo Hacienda Tres Lagos
5 out of 5
by A traveller

confiables

Posted Feb. 1, 2022 on Hotels
especial mension a la prontitud y eficiencia de la administracion al modificar reservas y devolver montos comprometidos.
Comment from Hotel Management
Feb. 3, 2022 by Hacienda Tres Lagos, Hotel Management
Buenos días Don Hector Agradecemos sus comentarios y esperamos pronto poder tenerlo como huésped en Hacienda Tres Lagos Saludos cordiales Hacienda Tres Lagos
4 out of 5
by A traveller

Bijzondere locatie

Posted Nov. 12, 2021 on Hotels
Vriendelijke ontvangst, zeer behulpzaam en gastvrij personeel, prachtige locatie.
Comment from Hotel Management
Nov. 16, 2021 by Hacienda Tres Lagos, Hotel Management
Dear Mr. Van Jos, Thank you for your kind note and for preferring Hacienda Tres Lagos in your recent stay. We look forward to receiving you in the future. Kind regards, Hacienda Tres Lagos
5 out of 5
by A traveller

Posted Nov. 26, 2019 on Hotels
Comment from Hotel Management
Nov. 29, 2019 by Staff, Hotel Management
Andreas, Muchas gracias por sus comentarios de su estadía en Hacienda Tres Lagos. Saludos cordiales Staff Hacienda Tres Lagos
5 out of 5
by A traveller

Posted Nov. 19, 2019 on Hotels
rustig gelegen aan het meer. De kamers hebben allemaal uitzicht op het meer.
Comment from Hotel Management
Dec. 1, 2019 by Hacienda Tres Lagos, Hotel Management
Muchas Gracias por sus comentarios Saludos cordiales Staff Hacienda Tres Lagos
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