Ratings based on 74 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 22, 2024 on Expedia
Comment from Hotel Management
Feb. 26, 2024 by Luna, Hotel Management
Thank you for your stay at Kempinski Hotel Chongqing! Very sorry for not being able to provide you with a satisfactory stay experience ! We have reported the problem you mentioned to the relevant departments, and the hotel management attaches great importance to it. We will strengthen staff training. Hoping you can enjoy a better experience at our hotel next time! We are looking forward to serving you next time!
by A traveller
Great hotel
Posted Nov. 5, 2023 on HotelsI had a great stay at the hotel, with excellent service, and a great room. Especially grateful to the staff for being responsive specifically Leo-duty manager who helped a lot and made me feel comfortable
Comment from Hotel Management
Nov. 8, 2023 by Luna, Hotel Management
Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We are very glad that you are satisfied with our hotel. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!
by A traveller
Posted Oct. 21, 2023 on Expedia
Great!
Comment from Hotel Management
Oct. 23, 2023 by Luna, Hotel Management
Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We are very glad that you are satisfied with our hotel. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!
by A traveller
Very poor hotel
Posted Jan. 5, 2020 on HotelsWere given a room 1019 above the air conditioning units for the hotel. Very noisy and asked to change rooms. Moved to 2018. Aircon did not work. Asked for a repair to be done. We were given a fan and told that's it!! Very poor management. Generally grubby hotel other than the lobby and restaurant floor. Not near a five star rating.
Comment from Hotel Management
Jan. 6, 2020 by Director of Marketing & Communications, Hotel Management
Thank you for your stay at Kempinski Hotel Chongqing! We care about your feeling and experience very much and have already forwarded the incident you have met to the relevant departments and management. We are still working on the details which can improve the experience of customers, we are trying our best to make all the customers feel at home. We will try our best to improve ourselves. Hoping you can enjoy a better experience at our hotel next time! Thank you for your comments, and best wishes for you and your family. Wish you happiness and prosperity in 2020!
by A traveller
Posted Dec. 20, 2019 on Hotels
Brilliant hotel, modern and clean with very comprehensive breakfast and easy access to metro.
Comment from Hotel Management
Dec. 23, 2019 by Director of Marketing & Communications, Hotel Management
Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We are very glad that you are satisfied with our hotel. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!
by A traveller
Posted Dec. 7, 2019 on Expedia
Room very Clean, staff friendly and helpful!
Great location.
Comment from Hotel Management
Dec. 9, 2019 by Director of Marketing & Communications, Hotel Management
Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We are very glad that you are satisfied with our hotel. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!
by A traveller
Posted Nov. 19, 2019 on Hotels
Very nice ~
Clean room, the AC is functioning very well, breakfast good ~
I will come back
Comment from Hotel Management
Nov. 22, 2019 by Director of Marketing & Communications, Hotel Management
Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We are very glad that you are satisfied with our hotel. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!
by A traveller
Posted Oct. 31, 2019 on Expedia
staffs are friendly, but facilities are quite old no upgrade work done at toilet.
Comment from Hotel Management
Nov. 4, 2019 by Director of Marketing & Communications, Hotel Management
Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We already shared your comments with the related department and hotel management. We will strive to improve ourselves to gain your recognition. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!
by A traveller
Not recommended to stay
Posted Oct. 14, 2019 on HotelsThe hotel is not up to real 5 star hotel . Could be better . Towels are too old and smelly. Hotel staff can’t speak English and very difficult to understand guest needs. Concierge service is poor and below standard.
Comment from Hotel Management
Oct. 17, 2019 by Director of Marketing & Communications, Hotel Management
Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. It is our great honor to serve you and receive your suggestion. We are really sorry for all the issues you mentioned. We already shared your comments with the related departments and hotel management. We will continue to improve ourselves. Hoping you can enjoy a better experience at our hotel next time!
by A traveller
Posted Oct. 6, 2019 on Hotels
