Note fondée sur 900 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
4,2 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 juin 2024
Keep up the great work
par un voyageur
Publié le 17 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 mars 2024 par General Manager, Gestion de l’hôtel
Dear Guest,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager
par un voyageur
Publié le 17 mars 2024 sur Expedia
There was mold growing out of two vents and the one by the bed also had mold on ceiling room 611 . We noticed that there were no wash cloths in the room. Assuming it was just an oversight I went to the front desk to ask for some and was told by management that there were no wash cloths but they have ordered some. Nice… so we had to use a pot holder as a wash cloth.
Commentaires de Gestion de l’hôtel
18 mars 2024 par General Manager, Gestion de l’hôtel
Dear Robert,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville West and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager
par un voyageur
Publié le 15 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 mars 2024 par General Manager, Gestion de l’hôtel
Dear DeAnte,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville West and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager
par un voyageur
Publié le 10 mars 2024 sur Expedia
The staff was wonderful. But the room had ants! In the bathroom kitchen etc.
Morning breakfast most of the things were broken. Toaster, pancake machine etc.
Commentaires de Gestion de l’hôtel
12 mars 2024 par General Manager, Gestion de l’hôtel
Dear Long,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager
par un voyageur
Publié le 10 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 mars 2024 par General Manager, Gestion de l’hôtel
Dear Nikole,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville West. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager
par un voyageur
Publié le 9 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 mars 2024 par General Manager, Gestion de l’hôtel
Dear Mark,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager
par un voyageur
Publié le 9 mars 2024 sur Expedia
Horrible experience!!! Had to change rooms because the first room smelled like smoke and urine it was disgusting and we checked out a day early
Commentaires de Gestion de l’hôtel
10 mars 2024 par General Manager, Gestion de l’hôtel
Dear Laqueisha,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager
par un voyageur
Publié le 6 mars 2024 sur Expedia
This property smells like weed
Commentaires de Gestion de l’hôtel
8 mars 2024 par General Manager, Gestion de l’hôtel
Dear Miguel,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager
par un voyageur
Publié le 4 mars 2024 sur Expedia
Had a smell multipl stains on the furniture was surprised by the police at the door for what they THOUGHT was a party. Other than that cool stay.
Commentaires de Gestion de l’hôtel
4 mars 2024 par Management, Gestion de l’hôtel
Thanks for your comments.
