Ratings based on 116 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Nice hotel, nice staff
Posted Jul. 18, 2021 on HotelsNice hotel, nice staff. Great stay overall but WiFi did not work all the time.
by A traveller
Posted May 31, 2021 on Expedia
by A traveller
Posted Jan. 14, 2020 on Expedia
Best hotel location for historic sites and the staff do try .Exceptional service was provided by Andreaa and her colleague who checked us out at 1pm on Sunday 5th ( Apologies for not committing name to memory ) . There was a great deal of willingness by staff to please guests, but there's scope for improvement and follow through ... Food was disappointingly average and the breakfast buffet failed to inspire. The room was large and covered the essentials, but not much beyond that.
Given the room rate, one expects better.
Comment from Hotel Management
Feb. 17, 2020 by Andreea Muntean, Front Desk Manager, Hotel Management
Dear Guest,
Thank you for taking the time in offering us a feedback.
It was a pleasure being able to have you as our guest and to be able to attend to your needs.
We are constantly trying to improve and your opinion is cherished in this process.
We remain at your disposal for future reservations.
Best regards!
by A traveller
Posted Jan. 5, 2020 on Expedia
Over priced - and over rated - should not be 5 star / should be 3 star at a push! Staff are friendly and they try hard but unfortunately it appears that they have not had professional customer service training (so not there fault) ...choice of food options for breakfast is awful ... interior very dated. If it was a 3 star hotel and cheaper I would have given it a higher score as it would have been more realistic
Comment from Hotel Management
Feb. 17, 2020 by Andreea Muntean, Front Desk Manager, Hotel Management
Dear Guest,
Thank you for taking the time in offering us a feedback.
It was a pleasure being able to have you as our guest and to be able to attend to your needs.
We are constantly trying to improve and your opinion is cherished in this process.
We remain at your disposal for future reservations.
Best regards!
by A traveller
Posted Nov. 20, 2019 on Hotels
Comment from Hotel Management
Dec. 16, 2019 by Cristian N., Hotel Management
Dear Michael,
Thank you for your visit to our hotel and for taking the time to leave a review.
We would like to find out more about your say with us, so to help us improve our services in the future.
Looking forward for your reply!
by A traveller from Vancouver
Posted Oct. 19, 2019 on Expedia
Cleaning staff does an amazing job. Professional massage therapy available, great after a long flight. Don’t let the stars fool you. They only deserve them for location and amenities. The hotel is in desperate need of updating paint, furnishings and most importantly... the beds/ mattresses- doesn’t justify the prices. Was not expecting a room with a view given the location, but when your view( also for several rooms along same corridor)consists of a roof that also serves as a dumping ground for old HVAC and furnace doesn’t say much about owners pride in this property. This was a repeat stay(6 years ago) but unfortunately will be the last.
Comment from Hotel Management
Dec. 16, 2019 by Cristian N., Hotel Management
Dear MT,
Thank you for your visit to our hotel and for taking the time to leave a review.
Our hotel is going through a period of continuous improvement stage, which will be completed in the near future. Room updates are our priority as well as the common spaces. Restaurant, breakfast area, Health Center, outside terrace have already been completed.
Our team is working hard to keep all our guests happy.
Hopefully, on your return, you will have a better experience.
Looking forward to welcoming you again!
by A traveller
Posted Aug. 21, 2019 on Expedia
This property is not updated and feels somewhat clean but outdated and worn. The location is not great. I think the pictures and dwelling from the website are misgleading.
by A traveller
Posted Jul. 11, 2019 on Expedia
Excellent location near the centre of town, big comfortable room, and the jacuzzi and sauna were very much appreciated! Couldn't ask for more.
Comment from Hotel Management
Jul. 28, 2019 by Mihai R., Hotel Management
Dear beloved guest, We are very pleased that your stay with us was a pleasant one. We do hope to welcome you again as our guest. The Opera Plaza Team!
by A traveller
Posted Jun. 24, 2019 on Expedia
i like this hotel
Opera Plaza
Cluj-Napoca, Romania
Comment from Hotel Management
Jun. 25, 2019 by Mihai R., Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
by A traveller
Living in past glory!
Posted Jun. 21, 2019 on HotelsEnded up with an unrenovated room and was ready to walk out in disgust … But front desk saved the situation, with offering me a better room (that had been renovated)! The overall location needs refurbishing (long overdue) and more friendly staff need to be engaged to run the front coffee shop (not angry looking bouncers) … This is barely 3 stars let alone 5! Maybe the area demands that, as it is rough once outside on the street … Sad but the Hotel's glory days are over (it needs refreshing to be saved)!
Comment from Hotel Management
Jun. 22, 2019 by Mihai Ristei, Hotel Management
Dear Mr. Thomas, Thank you very much for your visit to our hotel and for taking time to write a review. We are sorry your experience with us was not as expected. Currently our hotel is going through several renovations for us to be able to please any customer demands. We will address each issue you encountered and will make sure that you , and other, guests will not have the same experience during your next visits with us. Hopefully you will take our comments into consideration so we can welcome you again at your next visit to Cluj Napoca. Looking forward to see you again! The Opera Plaza TEAM
