Avis The Dolphin Den- Blocks to the Beach and River!

Tom, I am disappointed with this review as we went above and beyond to ensure that you had a pleasant stay. This review is factually incorrect. There is a difference between a lack of communication, and not understanding how to read and respond to the messages sent from the property manager through VRBO. These communications include a booking messages, welcome message, directions, information on where all of the kayaks/bikes/beach equipment etc are, access codes, and even a message after the guest checked-in with information about a SpaceX rocket launch that evening. None of my messages were responded to. There is also a difference between a broken coffee maker and not understanding how to use the coffee maker. The coffee maker works as it should and has worked before, during, and after this guests stay. I personally went there today and tested the coffee maker just to make sure it works as expected. We have never had to send the address to the guests, as the address to the property is provided from VRBO on the reservation. But, if they would have contacted us for any reason, to include the address, assumed broken coffee maker, or any other issue they may have had, I would have been quick to respond as my communication with our guests is quick, accommodating, and personable. It is unfortunate that you found the bed uncomfortable. Sometimes even the perfect bed may not be perfect for all guests, and for that, we wish the bed better fit your liking. This review is surprising as not only were the guests on the property for less than 24 hours, but shortly after they checked out I discovered that they left medication in the refrigerator. I called the guest immediately to ascertain if it was needed and how we could help them get the medications back. My husband drove 20 minutes to the port, had to find parking on a busy cruise departure day, go through security at the port, navigate to customer service and fill out paperwork letting the cruise-line know who was dropping off the medicine and who the medicine needed to be delivered to. The last communication we received from this guest before this less than stellar review was “Thank you, you made my trip happy ♥️🌹.”

Thank you for staying with us Austin! You're welcome back anytime! 🏖️ ~Janel