Ratings based on 937 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 23, 2024
Comment from Hotel Management
Apr. 12, 2024 by Cyndy-Guest Experience Representative, Hotel Management
Thank you, Donn, for sharing an outstanding rating for the Quality Inn & Suites Coeur D Alene's service and accommodations. We are eager to host your next visit to Northern Idaho.
by A traveller
Excellent
Posted Feb. 17, 2024 on HotelsSpent one night ans the staff was polite room was clean and the bed was comfortable pillows were very fluffy and nice.
Comment from Hotel Management
Feb. 17, 2024 by Cyndy-Guest Experience Representative, Hotel Management
Thank you for the 10-star rating, Karen! We are delighted you enjoyed a cozy winter's night at our Quality Inn & Suites Coeur d'Alene. We hope you will return to visit us again when traveling on I-90.
by A traveller
Posted Feb. 8, 2024 on Expedia
Front desk were helpful. Give them a 5* and house keeping 5*
Comment from Hotel Management
Feb. 8, 2024 by Cyndy-Guest Experience Representative, Hotel Management
Gaule, It was a joy for our team to make your stay at the Quality Inn & Suites Coeur d'Alene memorable. Our staff works hard to prepare guest rooms and keep our property presentable. We hope you will return to enjoy the hospitality of our hotel again.
by A traveller
Posted Feb. 5, 2024 on Expedia
Room was average, pool and spa area could be cleaner. Spa ended up being out of service even though I called ahead to make sure facilities were working. Pool was shut down for a couple hours. Bathroom in room was dirty. Public bathroom near the lobby was very clean. Staff were great at check in. Staff person at night came off rude and unfriendly. Overall it was a decent hotel for the price. I like that the pool is 24 hours. Will probably book another room in the future.
Comment from Hotel Management
Feb. 5, 2024 by Cyndy-Guest Experience Representative, Hotel Management
Jennifer, It sounds like we dropped the ball in providing you with an enjoyable experience at our hotel. Please know our team is happy to address any issues our guests encounter during their visit. We offer 24-hour access to the pool and hot tub, but we sometimes must interrupt that entry with necessary maintenance. We try to schedule those tasks during the day when the pool is less likely to be used. We hope you will allow us another opportunity to provide a better experience for you and your family.
by A traveller
Posted Jan. 25, 2024 on Expedia
Checkin was easy. Complementary breakfast was great. Staff were helpful.
Comment from Hotel Management
Jan. 26, 2024 by Cyndy-Guest Experience Representative, Hotel Management
Lisa, We are delighted you enjoyed the service of our friendly team and the easy check-in process. We hope you will return to the Quality Inn & Suites Coeur d'Alene again to enjoy another great stay!
by A traveller
Posted Jan. 23, 2024 on Expedia
Not very clean outside garbage cans and dog messes on sidewalks.
Comment from Hotel Management
Jan. 24, 2024 by Cyndy-Guest Experience Representative, Hotel Management
Kim, We are glad you enjoyed the comforts of our hotel room and the service of our team. We apologize that the weather temporarily hampered the exterior upkeep of our hotel. We take pride in our property's appearance, both inside and out. We hope you will return to visit us again when you are in Coeur d'Alene.
by A traveller
Nice stay
Posted Jan. 17, 2024 on HotelsNice stay
Very comfortable
Girl working the evening was very nice
Comment from Hotel Management
Jan. 17, 2024 by Cyndy-Guest Experience Representative, Hotel Management
We are delighted you enjoyed your stay at the Quality Inn & Suites Coeur d'Alene. Our crew works hard to provide the best accommodations imaginable for our guests. We hope you will return to enjoy our team's warm welcome and excellent service again.
by A traveller
Posted Jan. 8, 2024 on Hotels
Comment from Hotel Management
Jan. 9, 2024 by Cyndy-Guest Experience Representative, Hotel Management
We thoroughly enjoyed providing you with a 10-star stay, Frank! We look forward to sharing our hospitality with you again when you return to the Quality Inn & Suites Coeur D Alene.
by A traveller
Posted Jan. 5, 2024 on Hotels
Comment from Hotel Management
Jan. 9, 2024 by Cyndy-Guest Experience Representative, Hotel Management
Thank you for the ten-star rating, Richard! We are glad our team provides you an outstanding stay at the Quality Inn & Suites Coeur D Alene.
by A traveller
Posted Jan. 5, 2024 on Expedia
Comment from Hotel Management
Jan. 26, 2024 by Cyndy-Guest Experience Representative, Hotel Management
Thank you for the excellent rating, Anthony. We are thrilled you had an amazing experience at our Quality Inn & Suites Coeur d'Alene hotel and look forward to sharing our hospitality with you again.
