Ratings based on 470 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 24, 2024
Perfect location. Got a free uofrade. Room fantastic. No breakfast as advertised due to renovation. Highly recommend this hotel.
by A traveller
Posted Mar. 4, 2024 on Expedia
The property is in a handy location with easy access to the old town but there are lots of bars nearby that stay open till the early hours so it can be noisy. Please take care when booking your room - the “panoramic double room” would be ideal for one person but no more - it was tiny!!! The double bed was against the wall so not ideal!! Our bathroom door wouldn’t close and despite reporting this it wasn’t fixed. The bar at the front of the hotel was good and service there was good.
Comment from Hotel Management
Mar. 5, 2024 by S.R. Robinson, Manager, Hotel Management
Dear Lynn,Thank you for taking the time to provide us with your feedback.We're glad to hear that you found our location convenient for exploring the old town and appreciated the service at our bar. While our rooms are designed to maximize space and comfort, we understand that the size of the 'panoramic double room' may have felt restrictive, and we apologize for any discomfort this caused. We aim to maintain the highest standards of room amenities and are sorry to hear about the bathroom door issue you experienced. Please rest assured that we are addressing this with our maintenance team to ensure it doesn't happen again. Regarding the noise from the surrounding bars, we provide double-glazing and earplugs to help ensure a restful night's sleep and we regret any disruption you may have encountered.It would be a pleasure to welcome you again. Best regards,S.R. Robinson, Manager
by A traveller
Good Location
Posted Mar. 2, 2024 on HotelsWell located on the river front, this is a friendly, clean small hotel.
Comment from Hotel Management
Mar. 5, 2024 by S.R. Robinson, Manager, Hotel Management
Dear Maria, Thank you very much for this kind review.We're delighted to hear that you appreciated our prime riverfront location and found our hotel to be friendly and clean. Our team works diligently to ensure our guests enjoy their stay, and it's wonderful to know that our efforts have resonated with you. While you mentioned the overall cleanliness and condition of our hotel positively, we noticed that you rated them at 80%, which suggests there might be some room for improvement. We continuously strive to maintain high standards and your feedback is invaluable in helping us enhance our guest experience.We look forward to welcoming you back in the future.Kind regards,S.R. Robinson, Manager
by A traveller
Posted Mar. 1, 2024 on Hotels
by A traveller
Posted Mar. 1, 2024 on Expedia
Good location, however, rooms are VERY small. First room we were given also smelled very strongly of cigarettes, we were then offered a different room which also had a very bad odour. Towels didn’t seem clean and smelled badly as well. Overall, wouldn’t recommend.
Comment from Hotel Management
Apr. 23, 2024 by S.R. Robinson, Manager, Hotel Management
Dear Melina,Thank you for taking the time to share your review.We are glad to hear that you found our location to be advantageous. Our hotel's prime setting in the heart of Old Town is indeed one of our most celebrated features. Regarding your experience with the room size, we are proud to offer a variety of room dimensions, detailed on our website, to cater to different needs and preferences. We regret to hear about your concerns regarding room odors and cleanliness. While we consistently strive for excellence in our housekeeping standards, we recognize the temporary challenges posed by the nearby construction works. Rest assured, we maintain rigorous cleaning protocols and offer fresh, clean towels for our guests' comfort. We value your input and continually aim to provide a welcoming and pleasant environment for all our guests.We hope to be able to welcome you back for an improved stay.Kind regards,S.R. Robinson, Manager
by A traveller
Posted Feb. 29, 2024 on Hotels
by A traveller
Posted Feb. 26, 2024 on Hotels
by A traveller
Posted Feb. 25, 2024 on Hotels
by A traveller
Posted Feb. 20, 2024 on Expedia
by A traveller
Posted Feb. 19, 2024 on Hotels
