Note fondée sur 928 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 mai 2024
When I booked the room parking was free. I search for establishment’s with no charge for parking. Upon entering the elevator I read parking is $10 a nite. I was not told while checking in there is a $10 parking charge per night.
Commentaires de Gestion de l’hôtel
13 mai 2024 par Customer Service, Gestion de l’hôtel
Karen, it's delightful to read you chose Embassy Suites Columbus Dublin for your stay. We hear your points on the parking fee concern. Typically, our parking details are included at the time of booking and check-in, so any discrepancy is regretted. Your feedback is valued as an incentive for us to make information clearer in the future. We hope to welcome you back soon.
par un voyageur
Publié le 16 avr. 2024
Me, my daughter, son-in-law and 2 grandkids were in town for the Spring Game and 4-miler. Lots of ants on and around the counter, and when I told the girl at the front desk, she rolled her eyes, gave me a dirty look and never said 1 word to me but wrote it on a list... Had to call front desk and wait for over an hour for towels and washclothes. And our 2nd night, the Maintenance man rudely came into the pool and yelled at everyone that the pool was closed get out... Terrible customer service... only reason I didnt give 1 start is because the Bar staff was awesome. We wont stay here again and we are in Columbus several times a year.
Commentaires de Gestion de l’hôtel
16 avr. 2024 par Customer Service, Gestion de l’hôtel
Lisa, we are deeply sorry for any inconveniences encountered during your stay with us. The presence of pests and slow responses from the front desk are not indicative of the high standards we aim to uphold. We apologize if a team member's actions at the pool felt disrespectful. We'll share your feedback with all departments and use it as a learning opportunity to improve our services. However, it's uplifting to hear you appreciated our bar team's effort. Despite your experience, we hope you might consider allowing us another chance to provide a more pleasant stay in the future.
par un voyageur de Grosse Ile
Publié le 7 mars 2024 sur Expedia
We stay here once a year. Overall a nice stay.
Commentaires de Gestion de l’hôtel
7 mars 2024 par Customer Service, Gestion de l’hôtel
Mauro, it's wonderful to hear that you return to Embassy Suites Columbus Dublin annually for a pleasant experience. We eagerly anticipate your next visit.
par un voyageur
Publié le 2 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 mars 2024 par Customer Service, Gestion de l’hôtel
We appreciate the feedback, Staci.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.
par un voyageur
Publié le 1 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 mars 2024 par Customer Service, Gestion de l’hôtel
Marlene, thank you for choosing Embassy Suites Columbus Dublin for your stay. It's wonderful to hear that your experience was positive. We certainly hope to serve you again on your next trip. Safe travels!
par un voyageur
Publié le 29 févr. 2024 sur Hotels
Front Desk service was amazing, super friendly
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Customer Service, Gestion de l’hôtel
Amy, thank you for your kind words regarding your recent experience at Embassy Suites Columbus Dublin. We're delighted to hear our front desk team extended warmth and exceptional service. Looking forward to having you with us again in the future.
par un voyageur
Publié le 26 févr. 2024 sur Expedia
The Hotel's architecture and included amenities were great. They had a complimentary Snacks and Drinks social every night for guests, and the included breakfast was the best I've had at a hotel in ages.
However, due to the previous nights guests, the Pool was "Temporarily closed" and, while the staff was very friendly, they continuously gave us incorrect information about when the pool area would be cleaned, so we never got to swim while we were there. We were told several times that it'd be open at "X" time, and it never was, and we just became the next shifts problem.
Overall, it was a good visit and we'll be staying here again in the future. Just be sure that there isn't a cheerleading competition being held nearby before booking, if you want to swim.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Customer Service, Gestion de l’hôtel
Your appreciation of the Embassy Suites Columbus Dublin's architecture, daily gatherings, and breakfast delights us. We certainly strive to create a wonderful atmosphere and memorable experience.We regret the inconvenience encountered regarding the pool area's accessibility during your stay. Our team members diligently work to keep our amenities in stellar condition, and we apologize for any miscommunication that posed a challenge for a fulfilling experience. We definitely aim to ensure a smoother coordination next time.Knowing you're considering another stay with us brings joy to our hearts. We look forward to your next visit, hopefully with an open swimming pool ready for you!
par un voyageur
Publié le 25 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 mars 2024 par Customer Service, Gestion de l’hôtel
Kristen, it's terrific to see your perfect score for Embassy Suites Columbus Dublin. We're very grateful for your trust in our accommodation and services. Your support is highly appreciated, and we look forward to your next visit.
par un voyageur
Publié le 20 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Customer Service, Gestion de l’hôtel
Thank you for sharing your perfect rating with us, Stanley!It's wonderful to see how much you appreciated your time at Embassy Suites Columbus Dublin! We want everyone to feel right at home at Embassy Suites Columbus Dublin. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!
par un voyageur
Publié le 11 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 févr. 2024 par Customer Service, Gestion de l’hôtel
Thanks for the fantastic rating, Grace!It's outstanding we could exceed your expectations during your stay at Embassy Suites Columbus Dublin. We're all looking forward to your next stay with us.
