Ratings based on 714 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 5, 2024 on Expedia
The suite was very clean with nice furnishings. I liked the design of the suite...not too big, but a comfortable space. We had a problem with the bathroom sink draining slowly which was taken care of promptly. Accommodating and friendly staff. I would stay here again.
Comment from Hotel Management
Mar. 5, 2024 by sc, Hotel Management
Your the BEST!!! Thanks so much for your feedback, it is most appreciated. I will share your feedback with our amazing team. Come back soon.Thanks Sharon C
by A traveller from Waxahachie
Posted Mar. 4, 2024 on Expedia
Comment from Hotel Management
Mar. 6, 2024 by sc, Hotel Management
Thank You, Thank You, we appreciate you for choosing the Springhill Suites for your lodging experience. I will share your feedback with our amazing team. Come back soon.Thanks Sharon C
by A traveller
Posted Mar. 4, 2024 on Expedia
This hotel is just 'ok.' I stayed here because I was flying in late and there was a complimentary shuttle service from the airport to the hotel. Upon checkin at 10:45pm, I went to my room and the toilet was running. I didn't want to deal with waiting for Maintenance to come help - so I immediately asked for another room. I was given a different room - but it was quite dirty. There was a crushed cracker on the ground, a dried pineapple on the ground, dried liquid on the bedside table, a dead bug in the bathroom sink, purple something all over 1 of the walls. The electronic shade didn't work - so it was like not having a window, at all. The heat didn't work and the outlets weren't strong. Although I made sure all of my electronics were charging before I went to bed - nothing charged all night. I was pretty frustrated. I asked for a different room on my 2nd and last night there and they gave me a much better room. I was disappointed in the service and the lack of care for my terrible experience on night 1. I expected to have a discount taken off my final invoice or a complimentary night for the dirty room on night 1 - but I didn't get anything. The price was right for this location - but don't expect a nice Marriott experience. It was not a very clean hotel. I was pretty disappointed and I don't plan on staying there again.
Comment from Hotel Management
Mar. 4, 2024 by sc, Hotel Management
Thanks for your feedback. I see we have fallen short of your expectation, for that we do apologize to you. I will share your feedback with management. Again we do apologize for any inconvenience.Thank you,Sharon C
by A traveller
Posted Mar. 4, 2024 on Hotels
Comment from Hotel Management
Mar. 5, 2024 by sc, Hotel Management
Thank you, Thank you, so much for choosing the SpringHill Suites. We appreciate you, I will share your feedback with our amazing team. Come back soon.Thank you again,Sharon C
by A traveller
Posted Mar. 3, 2024 on Expedia
Very nice hotel, clean, modern, not crowded, will stay again.
Comment from Hotel Management
Mar. 3, 2024 by sc, Hotel Management
Thanks so much for your feedback, we appreciate YOU. I will share your feedback with our amazing team. Come back soon.Thank you again,Sharon C
by A traveller
Posted Mar. 1, 2024 on Hotels
Comment from Hotel Management
Mar. 3, 2024 by sc, Hotel Management
You're the BEST!! Thanks so much for choosing the Springhill Suites for your lodging. Come back soon. I will share your feedback with our amazing team.Thank you,Sharon C
by A traveller
Great Spot, Even in the Mist of Tornado
Posted Feb. 28, 2024 on HotelsGreat Trip! Even in the midst of a tornado! Nice, spacious rooms and very comfortable bed. The location is close to the airport so you’ll hear airplanes until about midnight.
Comment from Hotel Management
Feb. 28, 2024 by c, Hotel Management
You're the BEST! Thank you for your feedback we appreciate YOU. I will share your feedback with our amazing team. Come back soon.Thank you again,Sharon C
by A traveller
Excellent place to stay! Very reasonable rates!
Posted Feb. 25, 2024 on HotelsStay was great! Room was Very clean and quiet. We didn’t even hear the planes taking off/landing at airport nearby. Bed was Sooooo COMFORTABLE! Slept very well and room was like Brand New. VERY CLEAN! We highly recommend staying here.
Comment from Hotel Management
Feb. 26, 2024 by sc, Hotel Management
Thank you, You're the BEST! I will share your feedback with our amazing team. Come back real soon.Thank you,Sharon C
by A traveller from West Seneca
Posted Feb. 24, 2024 on Expedia
Great comfortable place to stay near Columbus
Comment from Hotel Management
Feb. 26, 2024 by sc, Hotel Management
Thank you, we appreciate your feedback, I will share your feedback with our amazing team. You're the BEST!Thank you,Sharon C
by A traveller from MT PROSPECT
Posted Feb. 24, 2024
Check in was fast! All good!
Comment from Hotel Management
Feb. 26, 2024 by sc, Hotel Management
Thanks Deborah, it's all because of YOU! I will share your feedback with our team. Enjoy your day, come back soon.Thanks again,Sharon C
