Ratings based on 943 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 25, 2024 on Expedia
I’ve stayed in other scandic hotels and they are far superior. I expected a lot better for the location and wouldn’t stay here again. The gym equipment sticks and is is poor state, the cables jolt and the rowing machine needs oiling. I left and found a puregym in the centre and used day passes instead. The breakfast was pretty average, I’ve had a lot better in the other hotels. The hotel is being refurbed, which may have explained the smell of sewage in the lift? Perhaps. The room itself had a comfortable bed, but poor air conditioning. I had to sleep with an open window instead. There was no fridge and in a ridiculously hot room, it would have been nice to have cold water. The paint is chipped on the corners of the walls and the raised shower leaked onto floor next to it. Definitely would not recommend this one to anyone. There are budget hotels who provide better service, if this was my first time using scandic I wouldn’t go to any others in the future.
Comment from Hotel Management
Mar. 18, 2024 by Marlene, Hotel Management
Hi Alice,Thanks for sharing your hotel experience with us, it helps us improve and get even better at what we do. We’re sad to hear that you were not satisfied with our gym and room standard.We are working on it, as you mention, we are slowly starting the renovation of our hotel, to give our guest an even better experience.Regarding the quality of the equipment, I hope you mentioned to my front office staff, so we can rapport it and get it arranged. All of our machines would be working properly.Alice, we hope you will stay with us again soon and give us a chance to give you a better hotel stay.All the best,Marlene Frez
by A traveller
Posted Feb. 3, 2024 on Hotels
Very good. Helpful and friendly staff. breakfast was good. Clean eco friendly as well.
Comment from Hotel Management
May 24, 2024 by Cecilie, Hotel Management
Dear Catherine. Thank you so much for your rating and your comments. We are glad to hear you enjoyed Copenhagen while staying with us. We hope to see you back at our hotel for a future stay. Best regards,Cecilie
by A traveller
Posted Feb. 3, 2024 on Hotels
Comment from Hotel Management
May 23, 2024 by Cecilie, Hotel Management
Dear Emily. Thank you so much for your rating. We hope to see you again in the future.Best regards,CecilieFront Desk
by A traveller from COLUMBIA
Posted Jan. 19, 2024
We very much enjoyed the location of the property. And we REALLY loved the heated floors in the bathrooms. But the hotel itself was somewhat disappointing. We were charged an extra 150.00 DKK to check in two hours early, and one of the main reasons we booked this hotel was for access to a gym. It was not until we arrived that we learned the hotel was under construction and gym access had to be permitted by a front desk clerk and was accomplished through the kitchen. While the breakfast spread appeared the impressive at first glance, many of the items were disappointing (the scrambled eggs were cold, and they had only soft boiled eggs, the fruit selection as rather limited).
by A traveller
Great location
Posted Jan. 15, 2024 on HotelsGreat location but a bit tired and not well maintained. Our room didn't have a small fridge, whereas our fellow travellers that we were traveling with did and the space where it should have been was a bit of a hole. Breakfast good and service pretty good. Tiny tiny bathroom!
by A traveller
Posted Dec. 13, 2023 on Hotels
by A traveller
Posted Nov. 13, 2023 on Expedia
Excellent location and very friendly and helpful staff!
by A traveller
Posted Nov. 2, 2023 on Expedia
The breakfast was outstanding. We had a room with a great view of the harbor. It had a second story where the bedroom and bath was located. The only problem was it had a narrow winding staircase with tine steps to get to the second floor. Being older folks we could not carry suitcases to the upper level, and with my neuropathy I had to use both hands on the staircase to go up and down. But that was only an inconvenience, the rest was great. We had bicycles to use to see the city. I highly recommend the hotel.
by A traveller
Great location
Posted Oct. 10, 2023 on HotelsFantastic location, by Nyhavn, but much quieter. Decor is a bit dark in the rooms, but comfortable and clean
by A traveller
Posted Oct. 9, 2023 on Expedia
Best location in town! A short walk away from Nyhavn !
