Note fondée sur 97 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,3 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 sept. 2023 sur Expedia
Very unique experience. We stayed in a bigger tent with The bathroom and shower which made a nice difference. We did get cold one night but that was because of our poor fire building skills. What stood out so much here was the customer service. Every single person there helped us any way they could. Volunteered to do things, brought us needed things even when it was late, helped with luggage. I mean they went above and beyond what you would expect and never seemed annoyed. Always smiling and happen. One lady especially, her name was Deborah, did so much for us. Even came to help with the fire.
Commentaires de Gestion de l’hôtel
22 sept. 2023 par Arielle, Assistant General Manager, Gestion de l’hôtel
Thank you Cindy for your amazing review! We are pleased to hear that our staff went above and beyond for you during your stay. We cannot wait to welcome you back to Under Canvas in the future. Thank you for choosing to stay with us at Under Canvas Glacier!
par un voyageur
Publié le 16 sept. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
27 nov. 2023 par Arielle, Assistant General Manager, Gestion de l’hôtel
Thank you, Jordan for your rating! We are thrilled you had an exceptional time with us. We cannot wait to welcome you back in the near future. Thank you for choosing to stay with us at Under Canvas Glacier!
par un voyageur
Publié le 16 sept. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
22 sept. 2023 par Arielle, Assistant General Manager, Gestion de l’hôtel
Thank you Noraleen for your rating! We are pleased to know we met your expectations. We cannot wait to host you again in then near future. Thank you for choosing to stay with us at Under Canvas Glacier.
par un voyageur
Publié le 10 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
22 sept. 2023 par Arielle, Assistant General Manager, Gestion de l’hôtel
Thank you Jennifer for your rating! We are thrilled to know we met your expectations. We cannot wait to see you again in the future. Thank you for choosing to stay with us at Under Canvas Glacier.
par un voyageur de southborough
Publié le 31 août 2023 sur Expedia
The staff are great. The property maintained well but they need to resolve a few items to consider this Clamping. There is a level 2 fire ban which means you have no heat as the stoves can not be lit. Sorry 40 and 50 degrees is tough for $500 a night. The water is not mixed meaning only hot in the room and a walk of 10 mins to fill your thermas. they will pick you up in Cute golf cart and Chuck is mice. Too cold if not heat backup so we will unfortunately not return.
Commentaires de Gestion de l’hôtel
2 sept. 2023 par Arielle, Assistant General Manager, Gestion de l’hôtel
Thank you Doris for your review. We apologize we did not meet your expectations regarding matters that were outside of our control. We did try our very best to offer solutions during your stay, we apologize you were not satisfied with those items. We do hope you will try Under Canvas in the future. We still thank you for staying with us at Under Canvas Glacier.
par un voyageur
Publié le 29 août 2023 sur Expedia
We love everything about it and Chuck is the best.
Commentaires de Gestion de l’hôtel
2 sept. 2023 par Arielle, Assistant General Manager, Gestion de l’hôtel
Thank you Anna for your review! We are thrilled to hear you loved everything and Chuck made such an impact on your stay. We cannot wait to welcome you back to Under Canvas in the near future. Thank you for choosing to stay with us at Under Canvas Glacier!
par un voyageur
Unique lodging but too cold!
Publié le 25 août 2023 sur HotelsWe were looking forward to a “glamping” experience. The staff was friendly and the tents were clean and spacious. The bedding was very comfortable. Unfortunately the tents had no heating and it was very cold -40 degrees. Even though the tents are equipped with wood burning stoves, we were under a fire restriction and could mot use them. There were no other heating alternatives provided e.g. propane heaters. This made bathing and getting packed up very uncomfortable. We left several hours early to escape the cold. We paid almost $500 night and expected better.
Commentaires de Gestion de l’hôtel
26 août 2023 par Arielle, Assistant General Manager, Gestion de l’hôtel
Thank you Amy for your review and feedback. We are looking into safe heating sources for our guests while we are under fire restrictions since propane is not an option. We are glad to hear you enjoyed the other aspects of your stay. We hope to see you back in the future when we are not under these restrictions. Thank you still for choosing to stay with us at Under Canvas Glacier.
par un voyageur
Just Okay Experience
Publié le 24 août 2023 sur HotelsThis place is extremely expensive for the quality and service you would expect. The accommodations are very interesting but you have to be prepared that you will not have your room cleaned or towels replaced unless you make a request which is all done via text with slow response times. We did not get to park by our tent which left a long walk on the dark at times. Some tents have parking next to them so highly recommend making that request in advance. The food at the cafe is ridiculously expensive for what you get.
Commentaires de Gestion de l’hôtel
26 août 2023 par Arielle, Assistant General Manager, Gestion de l’hôtel
Thank you Shrief for your review. We are always looking for constructive feedback from our guests. We are sorry that we did not meet your expectations. We do hope you will stay with Under Canvas again in the future. Thank you still for choosing to stay with us at Under Canvas Glacier.
par un voyageur
Publié le 24 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
22 sept. 2023 par Arielle, Assistant General Manager, Gestion de l’hôtel
We apologize Daniel that we did not meet your expectations. We hope you will try Under Canvas again in the future. We still thank you for staying with us at Under Canvas Glacier.
par un voyageur
Publié le 21 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
22 sept. 2023 par Arielle, Assistant General Manager, Gestion de l’hôtel
Thank you Denise for your review. We all hope you had an exceptional time with us. We hope to see you back in the near future. Thank you for choosing to stay with us at Under Canvas Glacier!
