Note fondée sur 219 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 mars 2024 sur Expedia
Bedroom and bathroom were quaintly good although both could have been improved by a lick of paint. However, the food was not only very expensive but served luke warm and generally of ordinary quality. The coffee was so strong that it was undrinkable [ a Frenchman would quake at it ! ].
Commentaires de Gestion de l’hôtel
7 mars 2024 par GM, Gestion de l’hôtel
Thank you for your feedback James. We're sorry to hear you didn't enjoy dining with us, our costs are in line with the constant increase from our suppliers but I am shocked to hear it was only luke warm, I have raised this with our Head Chef. We appreciate our coffee is not to everyone's tastes, but our team would have happily made you a weaker coffee if requested.
par un voyageur
Potential for so much more
Publié le 6 mars 2024 sur HotelsThe location is idyllic. And the place itself is OK to stay in. On the plus side. My room was quiet. No noisy neighbour sounds through paper thin walls. A real plus. Tea and coffee selection in room very good (proper coffee bags). Room small but it was a single occupancy. Downside was very hit and miss breakfast - got menu breakfast one morning; buffet style the next with no fruit or yoghurt. Inexperienced staff at times. But all doing the best they could. Despite all that would stay again as location is so pretty.
Commentaires de Gestion de l’hôtel
7 mars 2024 par Sarah, Gestion de l’hôtel
Thank you for your kind review on your recent stay here with us at Guyers House, we are pleased to hear you had a peaceful stay and enjoyed the tea and coffee options. We do have a variety of room types, maybe a cosy or classic double would be more suited to your next stay. We do vary breakfast between plated and buffet to suit business levels and supplier demands. We do have some new team members and everyone takes time to learn how to do the job. We do hope to welcome you back to Guyers House soon.
par un voyageur
Publié le 22 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 févr. 2024 par Sarah, Gestion de l’hôtel
Thank you for your lovely review James, we hope to welcome you back to Guyers House soon!
par un voyageur
Great stay
Publié le 15 févr. 2024 sur HotelsAmazing building in an amazing location with great staff at a reasonable price.
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Sarah, Gestion de l’hôtel
Thank you for your lovely review Peter, we are all delighted to hear you enjoyed your recent stay at Guyers House, in particular, the building, price and team. We do hope to welcome you back very soon.
par un voyageur
Publié le 10 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 févr. 2024 par Sarah, Gestion de l’hôtel
Thank you for your lovely review Alan, we hope to welcome you back to Guyers House soon!
par un voyageur
Issues with WIFI
Publié le 2 févr. 2024 sur HotelsStayed here on a couple of occasions, the WIFI in the room I was staying was non existent throughout my stay. Frustrating as I was there for work. Also no curtain in the bathroom.
Also the bar is never manned and same with the front desk, staff I’m assuming from the kitchen will just walk past you and not ask if they can help.
Commentaires de Gestion de l’hôtel
6 févr. 2024 par GM, Gestion de l’hôtel
Thank you for sharing your feedback, please do raise wifi concerns with us, we have an IT team who can look into this relatively quickly. Our front desk is manned and although we do not man our bar, we do advise to call us and a member of our team will come over to serve you.
par un voyageur
Publié le 27 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Sarah, Gestion de l’hôtel
Thank you for your wonderful review Michael, we hope to welcome you back to Guyers House soon!
par un voyageur
Yes OK but
Publié le 25 janv. 2024 sur Hotelsunderstaffed, waited 15 minutes before i found a staff member to check-in. One staff floating across bar, reception and restaurant.
Breakfast again short staffed, no milk, no one taking orders, no spoons on table or salt/pepper just couldnt handle efficently 6 people at once at 730am
Room not clean dead flies on window ledge and floor
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Sarah, Gestion de l’hôtel
Thank you for sharing your feedback with us Matt, we're sorry to hear you didn't enjoy your recent stay with us and have shared your feedback internally. At quieter times, we do have minimal staff on, but they are always happy to help.
par un voyageur
ビジネスホテル
Publié le 24 janv. 2024 sur Hotels2年前に2泊して全てにおいて素晴らしく、今回ももちろん２泊予約しました。
イギリスもエネルギーの高騰など大変な状況下で仕方ないのかもしれないけど追加したイングリッシュブレックファストは有料になりクオリティは最低。ディナーサーブのチームワークも良くなくて残念で眠れなくなるほどでした。
庭も部屋もよかったのに、程の良いビジネスホテルになってしまっていました。
どうか前の状態になってもらえたら、料金が上がってもいきたいと思います。
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Sarah, Gestion de l’hôtel
Thank you for sharing your feedback with us, we welcome both corporate and leisure guests to our hotel. The breakfast was chargeable because you booked a room only rate. We hope you will try us again when next in the area.
par un voyageur
Publié le 19 janv. 2024 sur Hotels
Second time staying here. Lovely buildings staff always lovely. Comfortable beds and nice bathrooms. Breakfast is very nice
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Sarah, Gestion de l’hôtel
Thank you for your lovely review Julia, we are all delighted to hear you enjoyed your recent stay with us and hope to welcome you back to Guyers House again soon!
