Ratings based on 833 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 25, 2024
Property facilities are great!! Staff is fantastic. Buffet food is edible.
Comment from Hotel Management
Apr. 26, 2024 by Allegro Cozumel, Hotel Management
We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share
by A traveller
Posted Apr. 2, 2024
We love this place. This is our favorite Cozumel resort. The rooms are very nice. The staff is excellent, always. The grounds are kept perfectly.
Comment from Hotel Management
Apr. 2, 2024 by Allegro Cozumel, Hotel Management
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday was an enjoyable one, we look forward to welcoming you back.
by A traveller
Posted Feb. 5, 2024
We recently stayed 26 nights at this property and would go back. The food was excellent, and the entertainment day and night were very good. Beautiful grounds with a large beach area. The water had easy access and was nice and sandy. Very friendly staff overall.
Comment from Hotel Management
Feb. 6, 2024 by Allegro Cozumel , Hotel Management
We would like to express our gratitude for your preference and loyalty. The comments you have made about your recent visit, as they help us to understand how our guests enjoy their stay with us; the satisfaction of our guests is our main objective and to achieve this your comments are crucial.
by A traveller
Posted Feb. 4, 2024
When we were given our 2 rooms one was already occupied. We got another and then at 10:10 we we awakend from sleep by a room girl barging in on us. We liked the buffet. we tried to book a dinner at the mexican restaurant on Wednesday but were told they didn't have any openings until Saturday night. Our vacation ended Saturday afternoon so we weren't able to eat there. The pools were well maintained. There were staff personnel that were very good.
The beach was never peaceful. There was rap music and other stuff playing very load all day with times when instead of the music an employee with a wireless microphone was broadcast very loudly everywhere on the beach but only for the benifit of a group of people up by him for stretching exorcises, bingo and other activities. He wanted to sound like a radio DJ and really filled every second with his show. the noise spoiled the beach for us. The rules for the tennis court made us feel unwelcome to use it. They required a drivers license as a deposit just to use it.At the end the manager said that was a mistake and we shouldn't have had to do that but it was too late, our vacation was over by then. There were 2 courts but only one net. They repeatedly told us they would have the other net put up but never did. We gave up on tennis because we felt like we would be trespassing on their property if we used it. some very nice people, some good food but too much noise to be anything like a relaxing place and we never felt welcome there.
Comment from Hotel Management
Feb. 5, 2024 by Allegro Cozumel , Hotel Management
We would like to thank you for your preference in selecting our hotel for your holidays, as well as for taking the time to tell us about your recent experience among us, please accept our sincere apologies for any inconsistency you may have experienced during your stay.
by A traveller
Posted Feb. 1, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by Allegro Cozumel, Hotel Management
Thank you for sharing your feedback on your recent holiday experience among us, We are thrilled that you have enjoyed your stay. Guest satisfaction is our number one goal and there is nothing better than achieving that. We look forward to your next visit.
by A traveller
Posted Jan. 31, 2024 on Expedia
The staff are caring and helpful and fun to be around. Our maid, Teo, gets an A .
Comment from Hotel Management
Feb. 1, 2024 by Allegro Cozumel, Hotel Management
Thank you for the great feedback of your recent holiday experience at our Hotel; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.
by A traveller
Posted Jan. 31, 2024 on Expedia
Absolutely perfect for families with children!
Comment from Hotel Management
Jan. 31, 2024 by Allegro Cozumel, Hotel Management
Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success.
by A traveller
Posted Jan. 29, 2024 on Expedia
This was a wonderful vacation! We rented jeeps from HTL rentals @Albertos( way cheaper then the tours by the front desk) and rode the coast around the island and it was clear we had the very best beach!! Lots of space, sand volleyball was also being played and excellent entertainment!
If your a scuba diver this is where you want to be! This is the island hub and staying here will prevent you from having to catch a can to the pickup dock each morning, it was super convenient. We snorkeled right off the beach as the waves are like lake waves. Saw eels, sting rays, wahoo, pufferfish, barracuda, many many different colored fish, a sea snake, starfish ECT. It was EXCELLENT!
Food was good! There were always plenty of options that you were bound to find something you liked even if your picky!
Cleanest resort we had ever been to. Very kind staff members, and very helpful. Rooms were very nice, and we were very shocked at how nice the beds were! They didn't feel like 100 people have slept on them before us. Our room was swept and cleaned daily.
We often ate at the restraints on site but had to be at the reservation desk right away in the morning to be able to get those spots!
10/10 will likely come back with our kids since they have such a wonderful little water park and kids club!
Comment from Hotel Management
Jan. 29, 2024 by Allegro Cozumel, Hotel Management
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.
by A traveller
Posted Jan. 29, 2024 on Expedia
We have been there many times people are friendly and staff are great will hopefully be back there next year
Comment from Hotel Management
Jan. 29, 2024 by Allegro Cozumel, Hotel Management
Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us.
by A traveller
Posted Jan. 26, 2024 on Expedia
MY FAMILY I WERE ATTACKED BY OUT OF CONTROL DRUNK GUEST. HAD OVER FORTY STICHES IN FOOT. HAPPENED IN FRONT OF YOUNG CHILDREN. GOOD LUCK.
Comment from Hotel Management
Jan. 31, 2024 by Allegro Cozumel, Hotel Management
We are very sorry for the events that you state have occurred in our hotel, which were caused by another guest. We have protocols to act in any situation, and they were fully activated, including total and immediate assistance in the event of the incident. We always work to provide pleasant stays for all our guests.
