Note fondée sur 51 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,7 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Disappointing and not worth the price
Publié le 6 mai 2023 sur HotelsFor the big amount of money we have paid for the stay we are very disappointed. Your hotel is not in good order and no maintenance is done since it was built. The jacuzzi didn’t work, the kids club is dirty and many things are broken. Mini golf not working, air condition in the room not working. No one spoke a word English despite this is supposed to be a 5 star international hotel.
Commentaires de Gestion de l’hôtel
9 août 2023 par 酒店管理部门, Gestion de l’hôtel
Dear Guest, We sincerely apologize for your unfortunate experience during your stay at Hilton Dali Resort & Spa. Thank you for letting us know about the situation quickly. We have followed up with our operation department to help us avoid this situation in the future. If we can help in any way, please let us know. Thank you.
par un voyageur
Publié le 24 août 2022 sur Expedia
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Commentaires de Gestion de l’hôtel
9 août 2023 par 酒店管理部门, Gestion de l’hôtel
感谢您的评分，我们会继续努力，期待您的再次入住。
par un voyageur
Publié le 19 oct. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
26 oct. 2020 par Yvonne, Gestion de l’hôtel
Thank you for your kind review of Hilton Dali Resort & Spa. We hope to see you again soon.
par un voyageur
Nice experiences
Publié le 22 août 2020 sur HotelsSend me message about my lost goods after checked out and left. Nice feeling everywhere in the details .
Commentaires de Gestion de l’hôtel
9 sept. 2020 par Yvonne, Gestion de l’hôtel
Thank you for your kind review of Hilton Dali Resort&Spa. We are pleased to hear you enjoyed your stay with us. We hope to see you again soon.
par un voyageur
Great experience in beautiful setting.
Publié le 2 août 2020 sur HotelsBeautiful setting overlooking Erhai Lake. Spacious rooms with large balconies. Great gym and indoor pool. The hotel is set on a large campus with a front garden that has space for lounging. The breakfast buffet is extensive with fresh juices, local Chinese specialties and Western items as well. Service is very good as the staff responded quickly to needs.
Commentaires de Gestion de l’hôtel
3 août 2020 par Yvonne, Gestion de l’hôtel
Thank you for choosing to stay with us at Hilton Dali Resort & Spa.So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon.
par un voyageur
Publié le 16 janv. 2020 sur Expedia
Commentaires de Gestion de l’hôtel
19 janv. 2020 par Yvonne, Gestion de l’hôtel
感谢您的评分，我们会继续努力，期待您的再次入住。
par un voyageur
Publié le 8 janv. 2020 sur Expedia
Commentaires de Gestion de l’hôtel
11 janv. 2020 par Yvonne, Gestion de l’hôtel
很抱歉此次入住没能达到您的期望，我们会继续努力，期待您能再次入住！
par un voyageur
Publié le 26 déc. 2019 sur Expedia
地理位置風景極优，飯店新盈
Commentaires de Gestion de l’hôtel
26 avr. 2022 par 酒店管理部门, Gestion de l’hôtel
感谢您的评分，我们会继续努力，期待您的再次入住。
par un voyageur
Publié le 16 déc. 2019 sur Expedia
We booked 5 rooms. The room are nice, staff are helpful and friendly. However, one of our room the tv remote was not working, and there is a day where one of the twin beds not made. One of the room the cleaner did not removed some dirty tissues paper.
We need to walk about 10 minutes to find food outside the hotel. However, these are just some minor issues, our overall stay in the hotel is still excellent.
Commentaires de Gestion de l’hôtel
17 déc. 2019 par Yvonne , Gestion de l’hôtel
Thanks for your kind comments about your recent stay with us.We are glad to hear that you are satisfied with us. It is really sorry about the room issues and cleaning problems.We have addressed the issue and instituted additional training with our housekeeping and engineering staffs to avoid that issue in the future. Thank you again, we appreciate your honest feedback and hope to see you again soon.
par un voyageur
Publié le 10 déc. 2019 sur Hotels
Hotel was beautiful, with amazing views of the town and Erhai Lake. Staff were friendly, very helpful and professional. Room was huge, and the buffet dinner at Spices restaurant was amazing.
Commentaires de Gestion de l’hôtel
10 déc. 2019 par Yvonne , Gestion de l’hôtel
Thank you for choosing to stay with us at the Hilton Dali Resort&SPA. I am glad to hear that you enjoyed your stay with us. All of us at Hilton are passionate about hospitality and we hope to see you again soon.
