Note fondée sur 880 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 avr. 2024 par GM, Gestion de l’hôtel
Dear Annika, Thank you for your time in reviewing our hotel. We strive to provide a WOW experience, so I regret that your visit was just okay. We appreciate your patronage and hope to impress you on a return visit. Sincerely, Jeffrey Chen, GM
par un voyageur
Great place.
Publié le 14 mars 2024 sur HotelsGreat experience.
Commentaires de Gestion de l’hôtel
15 mars 2024 par GM, Gestion de l’hôtel
Dear Ronald, We're grateful for your review! Knowing our guests are pleased makes us truly happy! On behalf of the entire team, thank you for choosing us, and please visit again soon. Best, Jeffrey Chen GM
par un voyageur
Great hotel!!
Publié le 10 mars 2024 sur HotelsChecked in late at night after a day full of cancelled flights that left us stranded in Dallas. Staff is very friendly. Hotel is beautiful. Room is clean and comfortable. Great place to stay!
Commentaires de Gestion de l’hôtel
11 mars 2024 par GM, Gestion de l’hôtel
Dear Philip, I can't thank you enough for writing and sharing this review. Hotels, like all service-based businesses, thrive on feedback and guest recommendations. We appreciate you taking the time to let other travelers know about your exceptional experience with us. Please come and see us again. Best, Jeffrey Chen GM
par un voyageur
Publié le 10 mars 2024 sur Expedia
The Hotel informed us at check-in that we would lost power for several hours on Sunday starting at 10am. We would have stayed elsewhere had we known this ahead of time. It forced us to leave early on the day that clocks moved forward and we had been out late due to a concert. Bad timing on the maintenance. They could have done it during the week in my opinion. They did give us a $25 comp for food to make it better.
Commentaires de Gestion de l’hôtel
11 mars 2024 par GM, Gestion de l’hôtel
Dear Tom, We strive to meet our guests’ expectations, and I'm sorry for any inconvenience caused by the temporary loss of power. We appreciate your feedback and the time you spent sharing your review, as we always look for better ways to improve. Thank you for staying with us and we hope to see you again. Sincerely, Jeffrey Chen GM
par un voyageur
Publié le 7 mars 2024 sur Expedia
beautiful property and the happy hour is the best one we have been to so far
Commentaires de Gestion de l’hôtel
7 mars 2024 par GM, Gestion de l’hôtel
Dear latausha, Our happy hour has impressed many travelers, so I am glad that you found it exceptional as well. Our staff works hard to provide each guest with a wonderful experience, and we are thrilled we exceeded your expectations. We appreciate you staying at our hotel. Please come see us again soon! Best, Jeffrey Chen GM
par un voyageur
Publié le 6 mars 2024 sur Hotels
The air conditioning did not work and the room cost way to much
Commentaires de Gestion de l’hôtel
6 mars 2024 par GM, Gestion de l’hôtel
Dear Alan, I’m sorry that you did not find us to be a good value and that you encountered climate control issues. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Jeffrey Chen GM
par un voyageur
Publié le 6 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 mars 2024 par GM, Gestion de l’hôtel
Dear Margaret, We are thrilled you had a perfect stay! Thank you for the review, and please visit us again. Best, Jeffrey Chen GM
par un voyageur
Publié le 4 mars 2024 sur Hotels
Great stay! We enjoyed the Embassy Suites!
Commentaires de Gestion de l’hôtel
5 mars 2024 par GM, Gestion de l’hôtel
Dear Jennifer, We are delighted to hear that you had a great stay with us. Your kind review means a lot to us and serves as a great motivation for our team who strive to deliver exceptional service. Thank you for choosing our hotel and for taking the time to share your experience. We look forward to welcoming you back soon. Best, Jeffrey Chen GM
par un voyageur
Publié le 4 mars 2024 sur Expedia
Rude and unprofessional staff
Commentaires de Gestion de l’hôtel
4 mars 2024 par GM, Gestion de l’hôtel
Dear babar, Thank you for your review. Please accept my sincere apologies for the level of service that you received. I have addressed your observations with our staff, and hope that you will join us again and experience an improved level of customer service. Sincerely, Jeffrey Chen GM
par un voyageur
Publié le 4 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 mars 2024 par GM, Gestion de l’hôtel
Dear Kasey, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Jeffrey Chen GM
