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Gaylord Texan Resort & Convention Center

4.0 star property
4-star family-friendly hotel near Gaylord Texan Convention Center, connected to the convention center

Choose dates to view prices

Photo gallery for Gaylord Texan Resort & Convention Center

Property amenity
Creator video
Reception
4 indoor pools, seasonal outdoor pool, pool umbrellas, sun loungers
Meeting facility

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Pool
  • Parking available
  • Room service
  • Bar

Explore the area

View in a map
1501 Gaylord Trl, Grapevine, TX, 76051
  • Place, Grapevine Lake
    ‪1 min walk‬
  • Place, Gaylord Texan Convention Center
    ‪2 min walk‬
  • Place, Great Wolf Lodge Waterpark
    ‪2 min drive‬
  • Airport, Dallas, TX (DFW-Dallas-Fort Worth Intl.)
    ‪8 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Non Smoking (View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking (View)

8.6 out of 10
Excellent
(21 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking (View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking (View)

9.0 out of 10
Wonderful
(27 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking

8.2 out of 10
Very good
(20 reviews)
  • 50 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Non Smoking

Exterior

Deluxe Suite, 1 Bedroom, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 50 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Non Smoking (View)

8.6 out of 10
Excellent
(18 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Non Smoking (View)

9.4 out of 10
Exceptional
(19 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking

9.2 out of 10
Wonderful
(110 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | View from property

Standard Room, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(81 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

Lobby

Standard Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

9.4 out of 10
Exceptional
(3 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Hearing Accessible)

Lobby

Standard Room, 1 King Bed, Non Smoking (Hearing Accessible)

9.4 out of 10
Exceptional
(3 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

Lobby

Standard Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

8.0 out of 10
Very good
(1 review)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Mobility Accessible, Tub)

Lobby

Standard Room, 2 Queen Beds (Mobility Accessible, Tub)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Hearing Accessible)

Lobby

Standard Room, 2 Queen Beds, Non Smoking (Hearing Accessible)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Roll-in Shower)

Lobby

Standard Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Roll-in Shower)

8.0 out of 10
Very good
(1 review)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Mobility Accessible, Tub)

Lobby

Room, 2 Queen Beds (Mobility Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Hearing Accessible)

Lobby

Room, 2 Queen Beds (Hearing Accessible)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Lobby

Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility Accessible, Tub)

Lobby

Room, 1 King Bed (Mobility Accessible, Tub)

  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite, 1 Queen Bed, Non Smoking

Exterior

Family Suite, 1 Queen Bed, Non Smoking

  • Sleeps 6
  • 1 Queen Bed

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About the area

Grapevine

Near the airport.With a stay at this Grapevine hotel, you'll be steps from Gaylord Texan Convention Center and a 5-minute walk from Grapevine Lake. Great Wolf Lodge Waterpark and Cowboys Golf Course are also within 2 miles (3 km).

What's nearby

  • Grapevine Lake - 1 min walk - 0.1 km
  • Gaylord Texan Convention Center - 2 min walk - 0.2 km
  • Great Wolf Lodge Waterpark - 2 min drive - 1.5 km
  • Cowboys Golf Course - 2 min drive - 2.6 km
  • Cross Timbers Winery - 3 min drive - 1.9 km

Getting around

  • DFW Airport North Station - 5 min drive
  • Centreport Station - 17 min drive
  • Dallas-Fort Worth Intl. Airport (DFW) - 9 min drive

Restaurants

  • ‪Texas Best Bbq - ‬2 min drive
  • ‪Dutch Bros Coffee - ‬3 min drive
  • ‪Riverwalk Cantina - ‬6 min walk
  • ‪Bonnie & Clyde's Hideout - ‬4 min drive
  • ‪Texan Station - ‬1 min walk

About this property

Gaylord Texan Resort & Convention Center

4-star family-friendly hotel near Gaylord Texan Convention Center, connected to the convention center
As a guest of Gaylord Texan Resort & Convention Center, you'll find a full-service spa, 4 indoor swimming pools, a lazy river, and a waterslide. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

A business center, 87 meeting rooms, and limo/town car service are available. Event space at this hotel measures 490132 square feet (45534 square meters) and includes a conference center. A children's pool, a seasonal outdoor pool, and a hot tub are also featured at the family-friendly Gaylord Texan Resort & Convention Center. For a fee, parking is available.

This 4-star Grapevine hotel is smoke free.

  • 1 building
  • 1814 guestrooms or units
  • 9 levels
  • 2 bars or lounges
  • 490132 sq ft of conference space
  • 45534 sq m of conference space
  • Built in 2004
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Bar by the pool
  • Dining venue
Gaylord Texan Resort & Convention Center offers 1814 accommodations with laptop-compatible safes and coffee/tea makers. 37-inch Smart televisions come with premium cable channels, pay movies, and Netflix. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

This Grapevine hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can pamper themselves with a trip to the onsite spa, which has 12 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open select days.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Hilton DFW Lakes Executive Conference Center
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  • Free airport shuttle
  • Parking included
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includes taxes & fees
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Property amenities

Family friendly

  • 4 indoor pools
  • Arcade/game room
  • Children's pool
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Lazy river
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: WiFi (USD 14.99 per stay); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Limo/town car service
  • Self parking on site (USD 31.39 per night; includes in/out privileges)
  • Valet parking on site (USD 53.04 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: USD 20 to 30 for adults and USD 10 to 18 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 4 indoor pools
  • Arcade/game room
  • Children's pool
  • Free bicycle rentals
  • Full-service spa
  • Hot tub
  • Lazy river
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairways
  • Lever door handles
  • Portable bathtub seat
  • Raised toilet seat
  • Stair-free path to entrance
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 37-inch smart TV with premium cable channels
  • Netflix
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 7 to May 26:
  • Swimming pool
  • Water park

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • 1.6 percent destination fee will be charged
  • Resort fee: USD 28 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Fitness/yoga classes
  • In-room bottled water
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 20 to 30 for adults, and USD 10 to 18 for children
  • Fee for in-room wireless internet: USD 14.99 per stay (rates may vary)
  • Fee for in-room wired internet: USD 14.99 per day (rates may vary)
  • Self parking fee: USD 31.39 per night (in/out privileges)
  • Valet parking fee: USD 53.04 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • The seasonal pool will open in May and close in September.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Gaylord
Gaylord Resort
Gaylord Texan
Gaylord Texan Grapevine
Gaylord Texan Resort
Gaylord Texan Resort Grapevine
Texan
Texan Gaylord
Texan Gaylord Resort
Texan Resort
Gaylord Grapevine
Gaylord Texan Hotel Grapevine
Gaylord Texan Resort And Convention Center
Gaylord Texan Resort Convention Center
Gaylord Texas Hotel
Gaylord Texas Resort
The Gaylord Texan
Gaylord Texan Resort Convention Center
Gaylord Texan Resort & Convention Center Hotel
Gaylord Texan Resort & Convention Center Grapevine

Reviews

Gaylord Texan Resort & Convention Center Reviews

8.8

Excellent

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 670 out of 1014 reviews
Rating 8 - Good. 156 out of 1014 reviews
Rating 6 - Okay. 94 out of 1014 reviews
Rating 4 - Poor. 54 out of 1014 reviews
Rating 2 - Terrible. 40 out of 1014 reviews

Reviews

10/10 Excellent

Yedideyah

Liked: Cleanliness, staff & service, property conditions & facilities
Good customer service
Stayed 1 night in Aug 2025

10/10 Excellent

Sunil

Stayed 2 nights in Aug 2025

10/10 Excellent

Noe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aweome
Stayed 2 nights in Aug 2025

4/10 Poor

Jennifer

When we arrived at 5:30pm for our party of 4 they said they didn’t have any 2 queen rooms available. We were forced into a small king room with 2 rollaways. Because the size of the room was small, there was no room in the rollaway that was between the bed and tv, so we were having to crawl over each other in the night. That the facility thought this was acceptable was shocking.
Stayed 2 nights in Aug 2025

10/10 Excellent

Willi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was a joy from check in to check out. It was quick, efficient, and the staff were friendly. We were greeted kindly from various staff members. We enjoyed the Universal DC light exhibit, water park, restaurants and more! I traveled with my adult daughter and grandson. I will definitely visit again!
Stayed 1 night in Aug 2025

4/10 Poor

Jamie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The 1
Stayed 4 nights in Aug 2025

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility, great staff, overall excellent experience.
Stayed 3 nights in Aug 2025

8/10 Good

Noel

Stayed 3 nights in Aug 2025

10/10 Excellent

jasmina, beverly hills

Stayed 1 night in Jun 2025

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Marcus

Stayed 2 nights in Jul 2025

4/10 Poor

Victoria, Amarillo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This was our first family trip to the Gaylord. I booked it because it looked very nice, and the water park looked to be fun. The room rate was $337/night so I expected it would be a decent size but it was not! The check-in process was horrible from the moment we pulled up to valet. First the valet employee had a frown on her face and appeared to not want to be there. She did not help us unload our luggage from the vehicle to the luggage cart. She was happy to stand there and watch us. Once we got into the building, the check-in line was literally 40-50 deep. It's obviously a busy place, no problem so we thought. We figured it would be efficient like Las Vegas. WRONG! We stood in line for almost an hour to check-in. Horrible throughput. It was about 3:00 in the afternoon. We chalked it up to perhaps a bad day and not enough people to check-in, but that seemed to be the theme everyday we walked by the check-in area. Like I stated, our room rate was $337/night in the vineyard tower. The room was clean but very small. I went down to the desk everyday for an upgrade but was told it was too busy and to come back the next day to see if there were cancellations. After three days of waiting in line for more than 30 minutes, gave up on that idea. The water park area was not fun on Saturday and Sunday due to the fact that there were too many people and wild kids not behaving. Can't say we will ever book there again due to throughput and rude staff we encountered.
Stayed 5 nights in Jul 2025

10/10 Excellent

Jodie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More disable areas would be great.
Stayed 1 night in Aug 2025

6/10 Okay

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Paid close to $500/night for our room. Definitely, the room wasn't even close to a $500/night room. The property wasn't full either. I've stayed in Hampton Inn's with as good or better rooms...regularly. Walls are paper thin. We had a screeming baby in a room next to ours all night. Obviously, the screaming baby isn't the hotel's fault but the paper-thin walls are. It was a decent stay; just way too expensive. The Gaylord is a great place if your attending a convention. Other than that, and the waterpark, not a lot to do but walk around a massive place. If you want to shop for toys, clothes, and house goods, well, then this may be a resort, but other than that, what does it offer?! The water park is great. It made the stay enjoyable. However, since we checked out, I parked at the water park only to be told I couldn't park there and I'd have to go back to the Gaylord, pay for a full day of parking there, and then shuttle back to the park. Fine. This is what I did. Wasn't a big deal until I found out that plenty other families parked at the water park. Just way too expensive for what you get, which isn't much unless you're enamored with large places. Oh, the property art is nice.
Stayed 1 night in Aug 2025

10/10 Excellent

Edward

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an excellent vacation for us. We enjoyed the water park and its services. The staff was very responsive to our request and very professional.
Stayed 5 nights in Jul 2025

6/10 Okay

Ayman

Stayed 1 night in Jul 2025

10/10 Excellent

JAYME

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice large hotel.
Stayed 4 nights in Jul 2025

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly friendly and kind. Waterpark was a hit with the kiddos!
Stayed 1 night in Aug 2025

6/10 Okay

Andy

Stayed 2 nights in Aug 2025

8/10 Good

Shawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Enas

Stayed 2 nights in Jul 2025

4/10 Poor

Deborah

Travelled with family
Liked: Cleanliness, amenities
The property is beautiful, they over charged us, the resturant was average ,expensive, and extermely under staffed. The watter park is for small children not teens, there is nothing fo teens to do, pool is small and boring, food over priced, I could go on and on for what we were charged.
Stayed 4 nights in Jul 2025

10/10 Excellent

Lashae

Stayed 1 night in Aug 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, property conditions & facilities
Shower would not shower. Stayed half faucet and half Shower head. Bedroom phone did not work. Check in staff, Meg, amazing and kind. Man directing people at water park area was rude! Other guests agreed. Valet left a lot to be desired. Would not valet here again. They need more help. Isaac at valet was rude beyond measure on my day of check out. My teenagers were even quite shook as we drove away. It put a bad taste as we left an otherwise fun stay.
Stayed 2 nights in Jul 2025