Note fondée sur 713 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,2 Service et personnel
3,1 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 déc. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
26 déc. 2022 par HTS- Mesquite, Gestion de l’hôtel
thanks for your response
par un voyageur
Publié le 11 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 mars 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Hello Rhonda, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios Dallas - Mesquite and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 10 mars 2024 sur Expedia
The price was affordable and the room was nice the only thing I dislike was the infestation of roaches but overall I enjoyed the stay
Commentaires de Gestion de l’hôtel
11 mars 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Leonatria, Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Dallas - Mesquite. I am glad to read that you were pleased with the value to price ratio and the room. However, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 9 mars 2024 sur Expedia
We love these ladies in the office.
Commentaires de Gestion de l’hôtel
10 mars 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Drop,Thank you for taking the time to tell us about your experience at the HomeTowne Studios by Red Roof Dallas - Mesquite. We are delighted to see that our staff in the office left a lasting impression on you. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur de Mesquite
Publié le 7 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 mars 2024 par Adraine Rediresponse Specialist, Gestion de l’hôtel
Hello Misty,Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS DALLAS - MESQUITE and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist
par un voyageur
Publié le 4 mars 2024 sur Expedia
Quiet
Commentaires de Gestion de l’hôtel
5 mars 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Dear Chardonnae,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS DALLAS - MESQUITE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the quiet room. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Red Roof Management
par un voyageur
Publié le 25 févr. 2024
One of the worst places I have ever stayed. Rooms are filthy and cockroach infested
They take your deposit off one card then try to make it look like they put it back on another card. It's going on two weeks now since I left and still no refund
par un voyageur
Publié le 24 févr. 2024 sur Expedia
Staff was awesome
Commentaires de Gestion de l’hôtel
25 févr. 2024 par OnielRediresponse Specialist, Gestion de l’hôtel
Hi Lacy,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios by Red Roof Dallas - Mesquite. It is so rewarding to read that you had a good encounter with us and we truly appreciate your kind remark about staff. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management
par un voyageur
Publié le 14 févr. 2024 sur Expedia
Not clean at all. Roaches everywhere
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Samantha Rediresponse Specialist, Gestion de l’hôtel
Dear Lakevia,I appreciate you sharing your feedback following your stay at the HomeTowne Studios by Red Roof Dallas - Mesquite. I was saddened to read that your stay fell short of your expectations due to the lack of cleanliness and the pests you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured that we take this very seriously and have forwarded your feedback to management. In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Red Roof Management
par un voyageur
Publié le 13 févr. 2024 sur Expedia
Okay
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Lakevia, Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Dallas - Mesquite. I am glad to read that you had a good stay, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.We look forward to seeing you in your future travels. We hope to continue to provide great experiences for you. Sincerely, CarlaRed Roof ManagementRediResponse Specialist
