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Quality Inn West Plano - Dallas

2.5 star property
Hotel near Baylor Scott & White The Heart Hospital in Plano

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Photo gallery for Quality Inn West Plano - Dallas

Lobby
Lobby
Free daily full breakfast
Room, 2 Queen Beds, Accessible, Non Smoking
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
  • Business services

Explore the area

View in a map
5021 W Plano Pkwy, Plano, TX, 75093
  • Place, Baylor Scott & White The Heart Hospital
    ‪5 min walk‬
  • Place, St. Andrew Methodist Church
    ‪2 min drive‬
  • Place, WellBridge Healthcare Greater Dallas
    ‪3 min drive‬
  • Airport, Dallas, TX (DAL-Love Field)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(58 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(13 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Room, 2 Queen Beds, Accessible, Non Smoking

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

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About the area

Plano

Heart of Plano.A stay at this hotel places you within half a mile (1 km) of Baylor Scott & White The Heart Hospital and 3 miles (5 km) of NorthBark Dog Park. Also, Shops at Willow Bend is within 3 miles (5 km) and Crayola Experience is within 6 miles (10 km).

What's nearby

  • Baylor Scott & White The Heart Hospital - 5 min walk - 0.5 km
  • St. Andrew Methodist Church - 2 min drive - 3.0 km
  • WellBridge Healthcare Greater Dallas - 3 min drive - 3.7 km
  • Galleria Dallas - 9 min drive - 16.3 km
  • American Airlines Center - 21 min drive - 36.2 km

Getting around

  • Galatyn Park Station - 9 min drive
  • Dallas Medical-Market Center Station - 23 min drive
  • Love Field Airport (DAL) - 22 min drive

Restaurants

  • ‪Jollibee - ‬7 min walk
  • ‪Starbucks - ‬11 min walk
  • ‪Taco Bell - ‬6 min walk
  • ‪Mimi's Star Cafe - ‬14 min walk
  • ‪Jack in the Box - ‬4 min walk

About this property

Quality Inn West Plano - Dallas

Hotel near Baylor Scott & White The Heart Hospital in Plano
A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is served daily. A fitness center, a vending machine, and multilingual staff are also featured at Quality Inn West Plano - Dallas. Self parking is free.

This Plano hotel is smoke free.

  • 1 building
  • 60 guestrooms or units
  • 2 levels
  • Full breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
Quality Inn West Plano - Dallas offers 60 accommodations with safes and complimentary newspapers. 32-inch flat-screen televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

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  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
4.1 out of 5, Very good, 1,002 reviews
The price is CA $80
CA $91 total
includes taxes & fees
Jan 11 - Jan 12
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Property amenities

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 35.00
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 20.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 35.00 (subject to availability)
  • Late check-out fee: USD 20.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and Eurocard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

We should mention

  • Up to 2 children 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Comfort Inn Hotel Plano
Comfort Inn Plano
Comfort Inn Near Plano Medical Hotel Plano
Comfort Inn Plano Hotel
Plano Comfort Inn
FairBridge Inn Plano
FairBridge Plano
Quality Inn West Plano Dallas
Quality West Plano Dallas
Comfort Inn Near Plano Medical Center
Quality Inn West Plano Dallas
Quality Inn West Plano - Dallas Hotel
Quality Inn West Plano - Dallas Plano
Quality Inn West Plano - Dallas Hotel Plano

Quality Inn West Plano - Dallas Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 361 out of 795 reviews
Rating 8 - Good. 236 out of 795 reviews
Rating 6 - Okay. 101 out of 795 reviews
Rating 4 - Poor. 46 out of 795 reviews
Rating 2 - Terrible. 51 out of 795 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Tiffany, PFLUGERVILLE

Stayed 2 nights in Oct 2025

4/10 Poor

Tiffany, PFLUGERVILLE

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff are friendly. The second floor has a smell to it. Our room was damp and smelled moldy. I contacted the front desk to change rooms but they were completely booked and couldn’t switch us. They offered to spray the room. I was thinking they’d spray Lysol in the air conditioning unit, as I think that’s were the mold smell was coming from. They came up and brought us a glad plug in and sprayed some air freshener. The breakfast was mediocre. They had waffles, scrambled eggs and sausage. They had no juices for the kids, other than sunny d… which is a hard no for my kids. If I was in a pinch, I’d stay there again. But I wouldn’t book there if I had other options.
Stayed 2 nights in Oct 2025

8/10 Good

Pauline Chloe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 2 nights in Oct 2025

10/10 Excellent

Rebekah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing stay, Paddy at the front desk was super nice and got checked in and out quick and easy. Definitely would stay again.
Stayed 2 nights in Oct 2025

4/10 Poor

Winsome

The room i got
Stayed 2 nights in Oct 2025

4/10 Poor

sotunbo

Stayed 2 nights in Sep 2025

8/10 Good

Amos

Liked: Staff & service
There was a “moldy” smell in the room… not sure if it was the carpet but the room needed more air freshener in it.
Stayed 2 nights in Sep 2025

6/10 Okay

Sara, Dallas

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Had to switch rooms. First room smelled extremely mildewed. Property shows wear & tear. Needs to be refreshed.
Stayed 1 night in Sep 2025

4/10 Poor

Murat

Disliked: Property conditions & facilities
They gave me a room and it smelled so strongly of mold that I couldn’t breathe, so I left. Then I politely asked if they had a room without that smell, and they changed it, but that one also smelled.Also breakfast so poor nothing!!
Stayed 1 night in Sep 2025

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Toby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Standard hotel experience. Room table chairs were worn. Overall it was fine for a quick one night stay.
Stayed 1 night in Sep 2025

10/10 Excellent

Amy, OTSEGO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 4 nights in Sep 2025

10/10 Excellent

Hideyuki

Stayed 3 nights in Sep 2025

10/10 Excellent

Horacio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at my arrival and departure was very polite and helpful
Stayed 1 night in Sep 2025

4/10 Poor

LeAnn

Travelled with family
Disliked: Cleanliness
no one at desk to check in. Waited over 5 minutes, ended up calling the front desk
Stayed 1 night in Sep 2025

2/10 Terrible

Renato

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The toilet was not working properly so i notified the front desk at first he said i gotta talk to a manager and the same guy came to my room and he said it is fixed now I tried to use it but no luck so I went back to from desk and asked to change room the guy said to me no and just tell the manager in the morning so I I spent the night in a same room with no toilet I spoke to the manager in the morning and he said to me sorry and he will give me ten percent off the next time , I couldn’t believe what I’m hearing I was charged full price
Stayed 1 night in Sep 2025

2/10 Terrible

Janelle

Disliked: Cleanliness, staff & service, property conditions & facilities
I rarely leave bad reviews but I must warn people of this place. Have no idea how it has a ‘wonderful’ rating!!! I will never stay here again! The room was disgusting the moment I walked in. There was a strong, overpowering musk/cologne smell that intensified when the ac kicked in. It gave me an intense headache after 5 minutes being there! The smell was so bad that it kept waking me up. Didn’t even know that was possible. After the 3rd time of being awoken, we left at 4am. The room was damp also. Even worse, it was discovered that my daughter had BED BUGS in her bed! With all of this I can honestly say this was the WORST hotel experience I’ve ever had in my life. I would avoid this place at all costs.
Stayed 1 night in Aug 2025

8/10 Good

jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, very clean. The AC in my room wasnt great but it kept the room comfortable, it was very hit this particular weekend and the window was on the sun side of the building. I would stay here again if in the area.
Stayed 2 nights in Aug 2025

8/10 Good

Kamal

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Bad Mold Smell

There was a heavy mold smell in the room, tried another and it was the same. I had to check out of the hotel within 10 minutes of arrival because of my mold allegories. In addition, furniture was in poor condition with table dents and leather chairs are excessive peals. Mattress was very cheap in which you feel the springs and for people with back issues it will not be pleasant. Having said all of that front desk clerk was very nice.
Stayed 2 nights in Aug 2025

10/10 Excellent

Kelly

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick. It’s a good stay for those on a budget.
Stayed 2 nights in Aug 2025

10/10 Excellent

Charlotte

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

6/10 Okay

Gordon

Ok
Stayed 1 night in Aug 2025

10/10 Excellent

Betty

Liked: Staff & service, property conditions & facilities, room comfort
Only problem was TV did not work and telephone to call front desk to let them know
Stayed 1 night in Aug 2025

10/10 Excellent

Ashfaqur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 3 nights in Aug 2025