We purchased a 2 queen room with a balcony and ocean view and when we arrived, it was only a 2 queen room right next to the rooftop bar and was incredibly noisy. When we came down to the front desk to inquire about our room, first we were told it was Expediaâs fault and that there was ânothing they could do, cause they make no money from Expedia-booked roomsâ and that we will need to contact Expedia later for a âpossible refundâ. Eventually we were directed to speaking with the assistant manager of the night and he stated that we would have to wait until the morning to âmaybe get the correct roomâ. The interactions we had while dealing with this issue was very belittlingâ even going as far to say we âshould have gotten to the property sooner so they may have been able to handle this easierââ mind you, our check in is at no earlier than 4pm, so âarriving soonerâ is irrelevant. After 2ish hours of going back and forth and waiting for further help, they suddenly had a correct room available with a balcony and ocean view. However, this room was absolutely filthy. Dead ants and hair in the shower and around the toilet, stains on the carpet, cockroaches in the halls and elevator. AND the underground parking garage is partially flooded and spelled like awful rotten seafood. The other half of the parking garage is filled with âstorageâ from the hotel of ripped up, rolled up carpets, removed windows, and glass. Literally an atrocious stay and weâll literally never be returning.
