Note fondée sur 284 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,9 Service et personnel
3,6 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 mars 2024
This facility was dirty. There was no food (no breakfast at all) and located in between 2 gas stations. Luckily the people were it's only redeeming value; being very nice even when I complained. The sink knobs were broken the toilet seat was also not fully attached to the toilet. the carpet was very dirty and seemed to have not been cleaned for a long while. Was more of a long term facility for construction workers that did not care about the facility. not the worst I've ever been in but close.
Commentaires de Gestion de l’hôtel
23 mars 2024 par Guest Relations, Gestion de l’hôtel
Dear Jim,We're sorry to hear that you didn't have a good time with us. The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. All of your comments will be looked into by our team and we'll work to make improvements where necessary. Please consider giving us another chance in the future.
par un voyageur de Springfield
Publié le 16 févr. 2024 sur Expedia
The room was dirty and stained towels were put in our bathroom to use. Door wasn't secure and un even. The bottom of the door was not an even level. Paint falling off walls, stain on the ceiling, air conditioner needed new filter, pictures on the website didn't look like our room at all. Everything but the mirror was way outdate.
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Guest Relations, Gestion de l’hôtel
Dear Kathryn,We greatly appreciate your feedback. The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. We will be sure to have our housekeeping and maintenance teams look into all of your comments further and make improvements where necessary. Please consider giving us another chance in the future.
par un voyageur
Publié le 18 janv. 2024 sur Expedia
Was there for 2 hrs and literally watched 20-30 roaches crawling across the floor and up the walls
Commentaires de Gestion de l’hôtel
23 janv. 2024 par Guest Relations, Gestion de l’hôtel
Dear Kimberley,Please accept our heartfelt apologies for your experience. Your concern regarding pests is taken seriously, so rest assured that we will thoroughly investigate our accommodations to ensure there are no unwanted visitors at the property. While your time with us was less than ideal, we hope you'll give us another chance someday to change your perception of our hotel.
par un voyageur
Publié le 18 janv. 2024 sur Expedia
This place needs to be updated. Cigarette burns on bathtub and blanket. Small room. Room A/C barely adequate to heat room. Evrything was shopworn. Smelled of cigarettes.
Commentaires de Gestion de l’hôtel
23 janv. 2024 par Guest Relations, Gestion de l’hôtel
Dear Thomas,We apologize for falling short of your expectations. What you described is not the norm for us, and we will be sure to discuss your review with our team immediately for ways to improve. We hope that you will choose to visit us in the future so we can show you a better quality stay that we strive to provide.
par un voyageur
Publié le 14 déc. 2023
par un voyageur
Publié le 10 déc. 2023 sur Expedia
I enjoyed staying there. The staff took very good care of me. I wish they would have a breakfast too.
par un voyageur
Publié le 4 déc. 2023 sur Expedia
everything was great go there again
par un voyageur
Publié le 26 nov. 2023 sur Expedia
The ceiling was dusty. The filter in the room needed changed. The sheets weren’t on the bed properly.
par un voyageur
Publié le 4 nov. 2023 sur Hotels
Nastiest hotel I have ever stayed in.
Commentaires de Gestion de l’hôtel
8 nov. 2023 par Guest Relations, Gestion de l’hôtel
Dear Jesse,We regret that you didn't have the comfortable, relaxing stay we are known for. Rest assured, cleanliness is one of our top priorities and will be discussed promptly as we make the appropriate changes. Thank you for bringing your concerns to our attention, and we hope you consider staying with us again in the future for a better visit.
par un voyageur de Glen Carbon
Publié le 4 nov. 2023 sur Expedia
My room didn’t have a smoke detector, it was torn off. The dead bolt was broken, I was at the very end of the hall but there was some strange noise in the wall above my bed the entire time, I would not stay here again.
Commentaires de Gestion de l’hôtel
8 nov. 2023 par General Manager, Gestion de l’hôtel
Dear Angie,We are so sorry to hear this. Please know that the issues you've shared will be addressed, and we will ensure that we're always providing a safe and comfortable haven and presenting our property in the best light. Thank you for your feedback.
