Note fondée sur 655 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,9 Service et personnel
3,7 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 janv. 2020 sur Expedia
Ils n'avaient pas reçu notre reservation. Ça été long. Ils nous ont placé à côté de l'escalier très bruyant et avec un chien c'est moins drôle car porté à grogner ou japer.
Commentaires de Gestion de l’hôtel
31 janv. 2020 par NP, Gestion de l’hôtel
We're sorry you were unhappy -we'll work hard to fix the issue you experienced. Thanks for letting us know.
par un voyageur
Publié le 26 juill. 2019 sur Hotels
Situation parfaite pour un voyageur
Commentaires de Gestion de l’hôtel
28 juill. 2019 par Neha, Gestion de l’hôtel
Thanks for staying with us. We appreciate your feedback!
par un voyageur
Publié le 6 juin 2024
par un voyageur
Smells!
Publié le 18 mars 2024 sur HotelsWe have stayed here before with no problems. This time, they put us in a room that smelled terribly of cat urine. When my husband mentioned it they just said "it can't". We had no wash cloths and when we came back the next day after being gone all day they had not cleaned or brought fresh towels. I had to ask 3 times before anyone brought towels and we NEVER did get any washcloths. The room seemed clean enough but the smell was unbearable and they didn't care.
Commentaires de Gestion de l’hôtel
19 mars 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Natalie,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES DENTON. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the odor that you encountered in the room, having no washcloths and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 17 mars 2024 sur Hotels
They mention “deep soaking bathtub” in their amenities but I wouldn’t consider a standard bathtub “deep soaking”. Otherwise, the room was clean, comfortable and I slept very well. I would stay here again.
Commentaires de Gestion de l’hôtel
18 mars 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear Shelly,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES DENTON. It's great to hear that you were pleased with the cleanliness of the room and the comfort. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 14 mars 2024 sur Expedia
Fine hotel for the price.
Commentaires de Gestion de l’hôtel
15 mars 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Alexander,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES DENTON. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are thrilled to read that we a fine hotel for the price. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 13 mars 2024 sur Expedia
3 story, no elevator. Dirty carpet all the way up. Feels like rat hole crack house.
Commentaires de Gestion de l’hôtel
14 mars 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Steve,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES DENTON. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with having no elevator, the cleanliness and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 12 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 mars 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Hello Christy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DENTON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
ok
Publié le 10 mars 2024 sur HotelsCommentaires de Gestion de l’hôtel
11 mars 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Hello James, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DENTON and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 9 mars 2024 sur Expedia
Está muy excelente sus habitaciones y muy limpió el lugar
Commentaires de Gestion de l’hôtel
11 mars 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Armando,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES DENTON. I'm so glad we earned your 4/5 score. At Red Roof it's good to read that the rooms are very excellent, and the place was very clean. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
