Note fondée sur 934 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
1,9 Propreté de la chambre
2,5 Service et personnel
2,2 Confort de la chambre
1,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Meh
Publié le 11 mars 2024 sur HotelsAs stated in some of the other reviews, the room wasnt cleaned very well. Red stain splashed on one of the lampshades. Tub had lots of stains in it. One towel super soft and fluffy, the other old and scratchy. They charge a $50 fee damages fee to your card on check in with zero exceptions. I may not have booked here if i knew that was going to happen. But the bed and pillows were soft and comfortable
Commentaires de Gestion de l’hôtel
13 mars 2024 par Manager, Gestion de l’hôtel
Hello Sarah, We appreciate all feedback and apologize for any inconvenience you experienced. We strive to maintain high cleanliness standards throughout our property. Our team will address the areas you mentioned with our housekeeping staff. We are pleased to hear you found our beds and pillows comfortable. Thank you for sharing your review with us.
par un voyageur
Publié le 10 mars 2024 sur Expedia
This place needs to be shut down. Most disgusting,dirty place we have ever stayed. Stained walls, curtains and bed spread. Garbage along the hall way and outside. Dirty bathroom,looks like it hadn't been cleaned in months. The room had an over powering stench of urine. The carpet was sticky, stained and there were holes in it. DO NOT STAY HERE!!
Commentaires de Gestion de l’hôtel
13 mars 2024 par Manager, Gestion de l’hôtel
Hello ROBERT, We are sorry to hear about your experience and appreciate your feedback. We take cleanliness and guest satisfaction seriously and encourage guests to address concerns during their stay. Your comments will be shared with our team for improvement. Thank you for bringing this to our attention.
par un voyageur
Publié le 10 mars 2024 sur Expedia
The room was dirty, no blanket only sheets, barely could walk into the bathroom it’s so small. The walls are filthy covered in cobwebs, electrical outlets half way work.
Commentaires de Gestion de l’hôtel
12 mars 2024 par Manager, Gestion de l’hôtel
Hello Alexandra, We appreciate your feedback and regret to hear that your recent stay did not meet expectations. Your comments have been noted for further review and improvement. If you have any further details to share, please feel free to contact our management team to address these concerns directly.
par un voyageur
Publié le 8 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 mars 2024 par Manager, Gestion de l’hôtel
Hello Akia,We are thrilled to hear that you had an exceptional stay with us! Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful experience.
par un voyageur
Publié le 6 mars 2024 sur Expedia
Nice staff
Commentaires de Gestion de l’hôtel
7 mars 2024 par Manager, Gestion de l’hôtel
Hello Destiny,We are pleased to hear that you found our staff to be accommodating during your stay. We strive to provide excellent service to all our guests. Should you have any further feedback or require future assistance, please do not hesitate to reach out to our management team.
par un voyageur
Publié le 2 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 mars 2024 par Manager, Gestion de l’hôtel
Hello Tyrone, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
par un voyageur
Publié le 24 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Manager, Gestion de l’hôtel
Hello thomas, We appreciate you choosing our hotel for your stay. Please feel free to contact us with any feedback from your visit so we can improve our services for future guests.
par un voyageur
Publié le 24 févr. 2024 sur Expedia
This hotel is not advertised near the condition its actually in. It is definitely not up to code and there is plaster falling off of the ceiling and the walls. It reeks like weed. The pool area isn't clean. The bathroom is not clean and the bedding has stains. Two of the lamps in my room do not turn on. The fridge does not work. And there's a cabinet in here that is broken. The top shelf is caving in. Definitely not anything like the pictures and I am very disappointed that i brought my children here to swim specifically and I can't even take my kids swimming or give them a bath.
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Manager, Gestion de l’hôtel
Hello Brittany,We regret to hear about your experience. Feedback is essential for improvement, and we will address these concerns internally. We value all guest comments to enhance our services and facilities for future stays.
par un voyageur
Publié le 24 févr. 2024 sur Expedia
The curtains and walls of my room were very dirty i.e.shoe prints visible on the wall and spilled juice on the curtains. The was a roach in the bathroom sink that i washed down the drain. There appeared to be mold on the ceiling. Very disappointed a the pictures reaaly implied better quality.
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Manager, Gestion de l’hôtel
Hello Santiago,We apologize for any inconvenience during your stay. We appreciate your feedback and will address these concerns with our housekeeping team for improvement. Our guests' comfort and satisfaction are always our top priority. We hope you will consider staying with us again in the future for a better experience.
par un voyageur
Publié le 22 févr. 2024 sur Expedia
Hard to complain due to low price, but I really wish they would have vacuumed room and wiped down surfaces. Bed appears to be clean.
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Manager, Gestion de l’hôtel
Hello Jennifer, We appreciate your feedback and regret any inconvenience caused during your stay. We will share your comments with our team for further improvement. Rest assured, we strive to maintain cleanliness standards for all our guests' comfort.
